Walnut Creek Urgent Care

I just changed my primary care medical provider to Dr. Victorina Hoffmann. I booked my appointment a week in advance. When I talked to the receptionist on the phone she was very professional.
Today was my first visit. I have to say I’m quite impressed. The receptionist Jenny greeted me with a smile and was very helpful with the forms to fill out. The medical assistant Madison was really nice and she was very professional in taking my vitals and my weight. They were on time for my appointment. The entire office was clean and tidy.
Dr Hoffmann spent a lot of time with me in this doctors visit. She asked me a lot of questions about my medical history and documented everything in their computer system. She even gave me a print out of the office visit. She was very thorough, very professional and had a great bedside manner. I would highly recommend her.

I really don’t understand why they give people time for appointment if people have to wait for 45 minutes.
They scheduled me for 5 o’clock today, Tuesday May 17, and I arrived at 5:02pm the physician assistant checked me in hurry at (5:09) and I felt really uncomfortable at moment because of her and I was waiting in room for 45 minutes till 5:49 and doctor didn’t check me out so I left.
They didn’t even say «sorry for delay» instead they said «you were checked at 5:15 not 5:09».
I don’t know if other people are getting the same service as me or not but I won’t give them a chance again to play with my time.
«My two other appointments, specially the first one was great, They welcomed me and everything was on time.»
I’ll find another place to get an appointment.

Excellent service. Also you can always count on a friendly and polite staff. Unfortunately I visit this place more than I probably should but I don’t mind due to the very professional staff on hand. The doctors are very knowledgeable and I most definitely recommend this place if you are in the area.

It’s great to know that there is an Urgent Care clinic not too far from me. I ended up using them once after suffering from severe hives for a few weeks, all over my body.
Making an appointment was easy and they try to get some of your information over the phone. I was able to get seen that very day and after filling out some paperwork, I was in the exam room within minutes and saw a doctor within about 10min. The doctor was a female, seemed very nice and was able to diagnose and give me a prescription pretty quickly. I appreciated that she listened to my concerns and was informative. I ended up only paying my usual co pay for the visit, even though it was after hours.
I wouldn’t gesture to recommend them in an emergency or if you need a same day appointment!

Ever since Michelle Wong PA has left this practice they have gone downhill. The newer office staff is extremely unknowledgable and is unethically practicing medicine. I have been a patient for over 4 years and would not send my worst enemy to this practice. Run don’t walk from this establishment if you want a doctor who actually cares.

Writing an update because I just received more than one bizarre message through Unilocal from individuals I do not know insulting me and defending the large indian nurse I mentioned in my initial review. All have asked me to remove my review and all are also Indian people. Since I left my review many years ago, the only thing I can think of is that this nurse is having her friends contact me to try and get me to remove my negative review. I must say, this is extremely bizarre and reflects very poorly on Walnut Creek Urgent Care!
if you can go to a different Urgent care, i urge you to. This place did not help me and I wound up having to go to another doctor to be treated for the injuries this nurse left me with. I know I’ll never step foot in this place again — especially now that I know their nurse has people attack anyone who leaves a negative review.

Amazing care and service every time. Unfortunately had to come here twice within the past week for two separate issues, but was taken care of promptly and professionally both times. Michelle Wong is fantastic and is so friendly and really makes me feel comfortable. Not to mention the front desk staff and nurses are always so sweet and friendly. Great customer service. I live over in Concord now and totally make the 15 – 25 minute drive just to go to this location. Thanks for providing excellent professional health help =]

Amazing experience! Got a same day appointment and was in and out in 30 mins! Fantastic customer service.

Had a crazy allergic reaction last week and PA Angelica Meza was there to help! Very kind and helpful! Thank You!

Before I started coming here I was going from one doctor to the other. I was never comfortable with those past experiences because I felt that I was not given the attention I needed and/​or with proper consultation. However, when I started to see Michelle Wong who is my PA here I couldn’t be happier. She really takes the time to listen to everything I have to say. I talk a lot and sometimes I would interrupt her because I would think of more questions or concerns, but she stays very patient with me. She and the nurses are very organized and I would never feel rushed. I would highly recommend seeing Michelle Wong.

I went here this weekend to tend to a pain I was having in my leg. My primary doctor could not see me and adviced that I go to an urgent care facility to get looked at. I went in and had a very minimal wait time. The receptionist was nice, though clearly busy (this is an urgent care facility after all), and the service I received from their PA Angelica was top notch. She was extremely attentive and listened to everything I had to say. Though I was being proactive on a pain that, to the eye, was only minor, she took my concerns seriously and examined me thoroughly. She also squeezed me in at the imaging center down the street for an ultra sound, just to make sure there was nothing critical. Angelica then proceeded to call me only an hour or so after she received my test results to review. All this taking place on a holiday weekend, mind you. I was very happy with the service I received and would recommend this facility to anyone in need, especially Angelica.

I have had some terrible experiences at Emergency Rooms, namely John Muir right across the street, so this review is a refreshing pleasure to write.
My girlfriend had the most horrible, two-​week-​in-​bed, flu I’ve ever experienced or seen. After a couple days of high fever, I brought her to Walnut Creek Urgent Care.
In order of fantastic-​ness:
1) Heather, who greeted us at the desk, was warm and quickly took us back into the treatment room where she did the initial evaluation… B/​P, temp, etc. My very frightened girlfriend was immediately relaxed by Heather’s calm and gentle reassurance.
2) Angelica Meza, the Physician Assistant who came in next was absolutely wonderful. She was more thorough and patient than any doctor I’ve ever visited for similar issues. Even better, Angelica followed up by calling my girlfriend that evening to check how she was doing! …a rare gesture these days. You should have seen the smile on my girlfriend’s face.
3) My girlfriend’s flu worsened, and after 10 days a violent cough developed. We went back Walnut Creek Urgent Care to get lab tests done and saw Michelle. While not the possessing all the warmth of Angelica, Michelle was caring and efficient. We were issued antibiotics, prescription cough meds, and best of all… not charged for the return visit!!!
As long as your urgent care issue is not life threatening… in which case you’d likely have to submit to a criminal billing-​machine like John Muir Emergency… I couldn’t recommend Walnut Creek Urgent Care more highly.

This place is great. Been having same symptoms for two weeks now headache, dizziness, and a few others. Went in to concord urgent care and they snuffed it off as tension giving me no real help to correct it just a chart of maximum over the counter dosage an adult can take and a exercise guide to help vertigo. More symptoms kept popping up and so my wife recommend this office from her work she gets great reviews from them so I went in and got great help. The MA was very knowledgeable and doctor Wong helped me out and was very thorough. Gave me a prescription for antibiotics and I’m already feeling a bit better and my fever is breaking. I highly recommend this place.
Update 8÷29÷14: it’s been a while but the antibiotics failed to work. Told doctor Wong and she went a step further and ordered a full blood test. Diagnosis was successfully able to find out what was actually wrong with me. This is more than I got from concord urgent care. This is a practice who is actual out to help there patients.

When my husband injured his foot on the morning of our vacation weekend (when else?), we decided to press on with our drive up from LA to the Bay area. Despite the fact that he was hobbling around in need of a cane, we ignored our better judgment and made it work in the name of no cancellation, pre-​paid hotel rooms. As soon as we got to our hotel in Walnut Creek, I was on Unilocal looking up Urgent Care centers in the area. Luckily, Walnut Creek is a really nice town with wonderful medical facilities.
I found Walnut Creek Urgent Care had the best reviews, and called the minute they opened in the morning. Reception told me that they were booked for appointments that day, but to come in anyway and they’d see us when they could. I mentally prepared for an entire day filled with waiting room «fun». However, after only a few minutes (and even though two gentlemen with routine checkup appointments were already there), they took my husband in. He was given an order for an x-​ray at the John Muir Medical Center across the street. That radiology center also took my husband in immediately after signing in.
Turned out his heel was not broken, which was a mental relief. Painkillers were prescribed, which was a physical relief. I definitely recommend Walnut Creek Urgent Care if you find yourself traveling through this area and are in need of some friendly, understanding, immediate care. Great staff, great practice, great thanks!

this place is useless. they had no clue about how to deal with a possible case of whooping cough (my wife had not had the vaccine in a long time, and she was two weeks into fighting a violent cough).
they told my wife that there was no way to tell if she had whooping cough (no way for them to order a test), so she should just let it run its course. yes, that’s right, they actually conveyed that there was no test for whooping cough, and all the reported cases you hear about in the news are people all just going by the sound of the cough, which is not true.
the whole point in going to the wc urgent care was to find out if my wife had whooping cough or not, and get advice what could be done about it (since it’s a bacteria, there are options different than other kinds of coughing illnesses depending on how far into the illness you catch it). when she asked if she could at least get her co-​pay back, they said that was not possible.
the office called us later that day and said they found out about the test, and how to do it; so my wife went back: they took a swab through nose and back of throat and sent to a lab to get tested… we just heard back 7 days later that they used the wrong kit and there’s no way to re-​use the sample they took. it’s now too late in the cycle of the illness to re-​test.
It’s not like whooping cough is an obscure illness that only specialists would know about. far from it. not only was this a total waste of time and money, but worse, in my opinion wc urgent care does not meet the minimum standard of a professional medical practice.

I moved to the East Bay about a year ago and have been looking for a general practice doctor ever since — it’s tough to find a decent doctor that’s accepting patients these days! Anyways, the Walnut Creek Urgent Medical Urgent Care has been a home away from home.
OFFICE: If you’re expecting to walk into a nice, clean and welcoming office — BEWARE! The waiting room consists of some chairs lined against the wall, a TV (that’s cord doesn’t reach the outlet), the reception desk and that’s about it. So bring your own entertainment while you wait. It’s an Urgent Care, so come on. They are there to help fix your medical needs as soon as possible, not to wait on you hand and foot!
SERVICE: The receptionists are always pleasant. They do a good job of looking up your file and knowing if they need additional information, as opposed to assuming you’ve never been there and just shoving forms in your face to fill out for no reason. The doctors are all very nice as well. I’ve been to this urgent care about 10 times and have seen several of the doctors and everyone has treated me with a friendly and professional manner.
APPOINTMENTS: They take appointments, which I would recommend. They’ve always waited on me and got me into my appointment within 10 minutes of it. Sometimes even before my original appointment time, which is always nice at a doctor’s office. I have been there without an appointment as well and have never waited more than 20 minutes. They really do a good job of getting you in and out.
FOLLOW UP: They will electronically send your prescription (s) over to the pharmacy of your choice, so all that is left to deal with is picking it up. Which, let’s be honest, is great when you’re under the weather.
OVERALL: If it’s a weekend and your doctor’s office is closed or you’re in between insurances or just don’t’ have a general practice doctor, I would highly recommend this urgent care!

I went in on Saturday afternoon, just before closing. The staff was great the office experience and quality if care was excellent. I was given a Rx and had it called in to CVS. The doctor also gave me a written copy in case there were any problems. The Rx was waiting for me when I got there.

Got in a car accident and was having some aches and pains when I got home. With my doctors office being closed, urgent care and the ER were my only options… and I wasnt about to go to the ER on a friday night. I called other urgent care facilities and each one told me I would not be able to get in until the following day. Then I called Walnut Creek Urgent Medical Care.
Even though they didnt have any appointments available, they told me to come down and they would fit me in before they closed. The nurse/​receptionist (Heather, I believe), couldnt have been nicer or more accommodating. She took my insurance info quickly and got me in after only waiting for maybe 10 minutes.
I saw Angelica Meza (PA), and from the get go, she made me feel comfortable and well taken care of. She looked me over thoroughly and kept the conversation light. She even noticed I was wearing a «Los Pollos Hermanos» shirt (from Breaking Bad), and took my mind off the pains I was having by talking about the show with me. Her bedside manner was really terrific.
In the end, I got some meds, a perscription for PT in case I needed it, and she sent me across the way to John Muir for x-​rays. The whole process was quick and thorough. Nobody wants to have to visit urgent care, but if you need it, this is a great option. Highly recommended.

If I could give less than one star, I would. The staff was very efficient and friendly. I walked in on a Saturday late morning, was seen quickly and everyone was pleasant to deal with. That said, the follow up was TERRIBLE. Went to pick up the prescription they were going to call in, CVS didn’t have it, CVS checked all their pharmacies and no one had it. I called WCUMC back and they were closed, the recording listed an ‘on call’ number. I called that number and the first person to call back just said the covering doctor doesn’t know you, you’ll have to call WCUMC back. When I explained the situation (they were closed and this number was the one to call) the operator said she’d have the Dr. call me (Marwaha) call back. I waited the requested 20 min with no return call so called again the operator said she’d try again. After about 1.5 hours with no return call I called for a third time they put me on hold and then patched Dr. Marwaha through who claimed he didn’t know me and didn’t know WCUMC and was associated with a facility in San Ramon. Not sure how since his pic is on the website unless it is another Dr. Marwaha… but if it was a different Dr. then why the correct phone number to reach him. So now I am left all weekend without my Rx because WCUMC couldn’t bother to put in my prescription before they left for the day and Dr. Marwaha was unwilling to help.
PS have just researched this Dr. more on line and the same pic of him on the WCUMC website is posted on a San Ramon facility website, so appears that he lied to me about his affiliation, just don’t understand why he couldn’t take 10 min and call in an Rx for a very minor drug to treat a rash since WCUMC didn’t do as they promised. Lazy at best, negligent at worst.
PSS have just upgraded my review… just got a txt from CVS that my Rx is ready but it only came in at 5:15pm so not sure if WCUMC was behind on paperwork, after all my calls someone finally faxed it in, or what. That said, Dr. Marwaha still misrepresented himself and… getting an Rx in at 5:15 when I left WCUMC at 12:15 isn’t very prompt service

I was between insurance and needed to go somewhere to see a physician. The staff was very professional and helpful, and my wait time was minimal. The doctor was very friendly as well, and my visit was reasonably priced. Although I now have Kaiser, I will definitely keep this office in mind, especially if I need to recommend a friend.