Jiffy Lube

The girl who greeted us was great! Happy and friendly. The other guys seem to be happy and friendly too, great with customer service. The manager seems like she hates her job. How does that make people want to return to this business? Fake it till you make it girl. If you don’t like your job, then leave.

Just wanted to provide an update. I emailed Jiffy Lube’s district manager per his post explaining everything that has occurred over 2 weeks, but still have not received a response…

I’m sad to say that I will never be back here. I had stayed away after I got the oil changed in my Acura and they used a rubber washer that had a cut in it, giving my car an oil leak. Kudos to them as I brought it back and they fixed it, but still made me go to others. Today I took in my car with an oil filter and oil. Didn’t realize until I got home they only gave me a $ 2 credit only for the oil filter and none for the oil. So I paid $ 90 for a new cabin filter and an oil change where I brought my own stuff. When my son took in his car a few months back they gave him a credit for the OIL and FILTER. So we called back and they say they don’t give credits for bringing in your own oil. While I understand the need to make money at a business, I find this a bit unreasonable and actually a bit sexist. A woman doesn’t get a credit but a man does? From now on I will have my car serviced at CHOE’s Auto.

This Jiffy Lube is ABSOLUTELY FANTASTIC! I have brought my 2007 Toyota Prius here twice now, and the staff have been nothing but super kind, helpful, knowledgeable, and truly treat me with superior customer service.
I often drive way over my suggested 5,000 mile intervals for oil changes, but the staff here reassure me that it’s OK, and suggest options for how to help its maintenance.
I am usually in a rush to get an oil change, and both times I came to this location, I kid you not: I was in and out in 15 minutes tops. Today, I not only received my service history, but relaxed in their lovely air-​conditioned waiting room, relaxing and watching tennis. I was offered coffee and water, as well. I must mention again, that the staff was genuinely kind and I really felt like I could trust them.
After what felt like minutes, I was told my car was done. What!!! The turnaround time is insane. I must advise you, though, I have gotten lucky and I tend to take my car in during non-​peak times (today was a Sunday @ 11 am).
My car always runs fantastically well after receiving its service, and I guarantee you I will keep coming back to this awesome establishment. I actually LIKE going to get an oil change here. Thank you, JL, for your great work!

Good service! fair prices. A bit of a wait on weekends

Unilocal should have an option for zero stars
Don’t take your vehicle here, they will destroy it! I had great 5 star reviews too, until they caused $ 8000 in damage to my car. This place is ghetto, the people are not professional… DON’T TAKE YOUR VEHICLE HERE, you will eventually be sorry you did, cause it’s only a matter of time until they wrong you too. This place should just close down cause it’s so terrible. They have 2 stars for a reason. I tell everyone I know to never go here!

Great people with great service! I will surely comeback and recommend this place to friends and family.

Great and friendly service. I was in and out in less than 25 min.

Horrible I have been to this jiffy lube many times over the years and had a great experience but today has by far been my worst experience ever waited for over a hour for them to change one cars oil was told they was short staffed but there was no since of urgency what so ever workers standing around drinking coffee hanging out when they have 10 cars lined up.

I’ve taken my cars to this location over the years and generally experienced good service, until my most recent visit. Took my 2008 Honda Pilot in for an oil change. Honda has a Maintenance Minder light and codes that appear when your car is due for service. They said the lights indicated oil change, rear differential, and tire rotation. Their price for all three was over $ 300. I said no, just do the oil change, I’ll get the other services done somewhere else. When the car was finished the Maintenance Minder light was still on, indicating I had 5% oil life left. I asked them to reset it. They said no, since I didn’t do the other services, they could not reset it. The said the only way to get the light to go off was to actually do the service. They said that is the way Honda built the car. I went home and searched how to reset the light and had it figured out within five minutes. Bottom line, when their upsell didn’t work they tried to con me into thinking I would have to live with a warning light on my dashboard unless I performed the services they were recommending. Very disappointing.

Very quick and friendly service. Everytime I have been to Jiffy Lube it has been a great experience. Today the girl who changed my oil was so sweet and so helpful. She explained everything to me, helped me make a decision, and I was out in 20 minutes or so. Meanwhile I got to enjoy tv and magazines in the waiting room. It was an overall great experience.

Excellent service very fast very friendly very affordable 5 stars all the way highly recommended which name Jake was very helpful and very courteous for my oil change and made sure I was not over charged for things I did not need

Just got RIPPED OFF 50 dollars after asking for the same oil change I always get! What do they do?
Put the most expensive oil in and tell me AFTER.
Bye bye Jiffy Lube! You just lost not only me as a customer, but a whole line of people will no longer be coming here. I am ON YOUR SCAM!

Employees are friendly and professionals!!! Highly recommend! Try it so u will know it!

I can only speak on my experience. Every time I visit the staff are friendly and check-​in on you periodically. When they are very busy expect a long wait maybe 45 minutes to an hour, it’s a lot for some
people to wait that long but considering the number of cars being serviced and what the job entails– it’s a fair wait time. I used to wait longer at dealerships for scheduled oil changes. I would recommended arriving at non-​rush times which are weekdays after noon. The young men and women that work there are great at walking you through the process, yes — they upsell things –but that’s retail– you can decline. Prices are fair, they have coffee, water, and clean bathrooms.
It’s also very conveniently located next to the car wash– I am able to get an oil change and car wash the same morning.

I will not be going back to this jiffy lube again. They took about 40 min to do my car, which is a bit longer than it should have been but not terrible, now for the negatives.
They tried to up sell me on filters. I do need a filter so I was going to get it there, until I saw the price. They were charging about 26 bucks per filter which would have been over $ 50, I can get them for 13 on Amazon with free shipping and do it myself. So that was a rip off and I declined that service.
When they were done they as I was checking out I asked if they had re set the reminder and they told me that they couldn’t do that unless I changed the filters. No lights were on to begin with and I only wanted the oil to be reset because it had been changed! Now I was getting grumpy. I know how to re set the light but they should have done it.
Next I walk out side. There is oil marks all over my fender because the mat they use to keep oil off your car when they work on it must have been soaked in oil. I mentioned this and the girl said «Oh, I’ll wipe it off». I envisioned them sanding my paint away with a dry cloth and the dust and oil residue and asked them to please not do that!
Now I’m at a car wash to fix that last issue. Don’t go here, it’s not worth the headache.

In and out in less than half hour, fast friendly service. Been coming here for years without a complaint and they never have tried to push additional products or services on me. Yes they take coupons. Yes they have free coffee. Yes I will be coming back again.

I had to use a screw driver to remove the oil filter they put on my daughter’s car. It had tool marks all over the outside of it. They must have put it on too tight on the two visits prior. So on the last visit they must have tried to remove it and could not do it so they just left the old one on there from the previous visit.

Meh… with dealerships offering better prices nowadays, best to skip this place.
Customer Service +
Jiffy-​ness —
Price –meh
location — Crap

Never again. If I could give this place negative stars I would! My husband brought my car in, they told him it has a «minor» transmission leak. He drove it home left it in the driveway for five minutes, pulled in the garage for 10 minutes. We left for church, came back to pick up our daughter and we saw the leak on the driveway! Six inches in length! The garage 4×4 spot! Called them to get an explanation maybe it was run off or overfill… GOT NOTHING BUT EMPTY ANSWERS.
We bring it back and of course my husband is upset! One guy gave us attitude until I stepped in and went Southern on him.
Another one of the guys was nice enough to get under the car in the cage to check it out, he took pictures and reassured us it’s fine. NEVER AGAIN WILL WE TAKE ANY OF OUR CARS! You guys just lost 3 cars plus anyone who takes the time to do research.