Certified Tire Goodyear Concord

If I could give this place 0 stars I would.
Let me start with that fact that I’m a very mechanically inclined person as I’ve worked on several of my own vehicles growing up with great mentors and having a garage and tools available to do so in. Upon moving from northern CA to the bay I lost that advantage due to the cost of living and availability. Otherwise I would have handled these repairs myself.
Now, onto the review:
Competent enough to change engine oil and maybe tires but aside from that nothing else.
Attitudes and competence must be foreign words here, not once was I treated like a paying customer or with any dignity upon walking through those doors on Clayton rd. Between the whole crew they might be hogging a whole set of teeth and maybe thats why they have such a poor level of service. The bad reviews you see for this location are there for a reason, and probably wont stop for a long time.
So I had some death wobble that was said to be related to bad rotors (I had changed out the steering stabilizer a short while before this) and ended up sending me back to their shop at least a couple more times. Honestly I think I had a rotor that wasn’t machined properly and damaged the calipers, somehow when it was repaired they routed one of the brake lines back incorrectly and the line was damaged again.
Anyways, problem was supposedly fixed… then…the notorious death wobble came back… even worse this time. I limped my Jeep back to their shop and was told that my entire steering box assembly was nuked and needed replacement, along with a side note that my main bearing was shot (which it’s not)
So somewhere around $ 3900, $ 1000 here, $ 1400 there, and another $ 1500 towards the end I had a vehicle that was up and running again… for what it’s worth had I known this was going to be the path of my hard earned cash I would have had it towed back up to northern CA for a fraction of that and do the work myself.
Upon my last venture to the Clayton shop I requested my transmission fluid be changed as it was near the recommended service mileage.
1. They performed the transmission oil change and put a warped pan back on without notifying me at all, upon later inspection by the Albany shop they would let me know that the pan was warped so badly that you could see it visually and held it for my inspection. (Without me having to request this)
2. This caused the fluid to leak until it was nearly drained and almost smoked my transmission. My Jeep wouldn’t stay started at a stop unless I held the RPM’s up a little with some throttle, which later made sense why my transmission fluid sensor reported low all of the sudden.
End the end the issues just continued to be one after the other, never really solving the previous ones. After I finally had it with them I called their regional manager and told him what I’d been through with this Clayton/​Concord shop and he set me up with the Albany shop.
By the way, almost every time I had to call the shop and ask them if my ride was done… wow, I thought it was standard business practice to call your clients upon completion of a job.
The Albany shop greeted me with open arms, treated me very nicely, and even compensated me for my time and frustration by comping the repair parts that should have been done correctly in the first place. Unfortunately I wish I would have said the same for the clayton shop, the ONLY reason I ever chose this location was due to it’s proximity to where I lived, less than 2 blocks.
To be honest I wouldn’t trust these guys if you paid for synthetic and they opted to put regular in your ride. I’ve witnessed them balance tires using incorrect weights for certain types of wheels, tap on things to «check» them, etc.
If you can avoid these jokers please save yourself the headache and do so. This location should be shut down rather than even given the chance for redemption… they’ve burned too many at this point in time.

I was quoted a great price but after 30 mins i am informed that they need an extra $ 100 approx as the whole bumper is needed to be removed. Every other location says that is not necessary. The staff were arguing among themselves. Another woman was having a similar problem and a man outside was complaining about the service. They say they want your business but you don’t get business when they try and rip you off.

Are negative stars an option?
Rude, unhelpful, incompetent. Didn’t take the time to explain a thing. Had to probe to get any of our questions answered and even then he was a bumbling fool who at times blatantly ignored us.
Dust the crumbs off of your «uniform» buddy, take some pride in your work and maybe put a little effort into providing some form of customer service.
I wouldn’t recommend this place. Ever. Period. I would however recommend the owners putting Jeff through some type of socialization classes. Maybe puppy kindergarten?

It took just one phone call to figure out that I should never, ever give this place my business.
I have a brand new Mazda 3 with a hair under 5,000 miles and recently called in for a tire rotation and wheel balance. According to my manufacturer’s recommended service schedule, this service is recommended every 5,000 miles.
The guy on the phone thought he could pull the wool over my eyes by telling me about all of the different things that my car also needed at the same time.
Playing dumb, I asked him to tell me more. Boy, was that a mistake. It sounded like Certified Tire already diagnosed my car over the phone, given everything that he rattled off. For a car with only 5,000 miles on it, the list of services he said were «required» (not just «recommended») was as wide as the day is long. No vehicle of that age would ever need those kinds of services.
So I asked him if what he is saying matches up with what is suggested in the «Manufacturer’s Recommended Service Schedule,» which I had printed out next to me. He lied through his teeth and vehemently said yes.
I continued to play dumb and told him about my concerns with a tire blow out. Could Certified Tire offer a road hazard protection warranty on these Bridgestone tires, I asked. He said yes and I asked him to calculate the price.
The price he quoted was 70% of the price of the tires. If you’ve been road hazard protection policy shopping lately, you know that’s an exorbitant fee.
Frankly, this place is a rip off with employees that have zero integrity. I get that these employees are forced to sell services to keep their job. But personal integrity trumps profit.
Sadly, this location of Certified Tire behaves similarly to other locations. Check out my review of the Dublin location:
I encourage you to avoid this entire chain.

I got «taken care of» at the now closed Walnut Creek store two years ago. Went in for tires and got sold hoses, shocks, brake fluid exchange, radiator flush (which I had to go back 2 times to get all of the leaks stopped!) and God knows what else. Anyway, it was a big up sale, which is exactly their «business» model. They get the car up on the rack and search for the slightest bit of fluid leak that quickly escalates into a fix it now or you’re going to die high pressure sales technique. I recently noticed that there was something stuck in one of my tires and took it to the Concord store to see about getting it fixed and the tires rotated. The guy at the counter immediately was trying to sell me an alignment for a price he would not disclose until I asked him 3 times. I told him it didn’t need an alignment because it was driving just fine and the tire wear is normal, just rotate the tires and patch the tire with the object stuck in it, please. He maintained that they they would «inspect» the alignment for free. While I’m standing there, I’m thinking that there is no way the alignment would be ever found to be within specs. I made the appointment and drove home and got on Unilocal to check on these guys. The poor reviews exactly matched my experience with these guys. The «free» rotation and tire repair was going to cost a minimum of $ 100 plus anything else they decided to try and frighten me with. I cancelled the appointment and will have everything taken care of someplace else. I am willing to forgo my road hazard insurance that I paid for to not have to deal with these guys. Make your own mind up, but I do not trust this company/​store.

Terrible customer service. The first time I came in the manager was arguing with a customer. I should have known at that point, but all I needed was an alignment. I made an appointment and came into the store only for them to say they couldn’t work on my vehicle because the computers were down. The employee was rude, unhelpful, and he clearly was not concerned about my situation. He said I could call back later in the day to see if the computers were up. He also told me he’s not the owner and couldn’t do anything about it.

The only reason this place is getting two stars instead of one because of how the second customer service rep took over. I called earlier in the day to make an appointment to get my oil changed. I walk up to the counter and wait politely… the first rep I come across was disgustingly chomping down on his sandwich and with a rude tone asked, «Can I help you?» As if I was doing something wrong. I continue to tell the man I have an appointment at two. He looks in the computer and says «that’s not what it says here.» So I said I called earlier, and finally the second guy came out and said «it’s ok I put her in!» And the old rude man states «well I’m still on my lunch!» First off, if you’re still on your lunch why are you attending to customers if you don’t want to even help? Second, the way you disgustingly talked with your sandwich in your mouth is far from professional. And thirdly, the other poor woman after me he was rude to as well… However every man that walked up he was perfectly professional too… Either straighten that rep up or get him out. Disgusting! Never coming back here again.
UPDATE– after about an hour of writing this review, I received two very professional phone calls apologizing for what occurred. They handled it appropriately and apologized which made me feel better about the situation and their company’s customer service.

OMG!!! I wouldn’t even give it 1 star — PLEASE DO NOT TAKE ANY OF YOUR CARS HERE EVER!!! They tried to tell me my brakes were going to cost me $ 2200. Are you fucking kidding me! I took it to another mechanic shop someone recommended and it was only $ 300. Everything they told me that was wrong with my car wasn’t true. CON-​ARTISTS, RIP –OFFS.
THIS SHOP SHOULD BE SHUT DOWN!!! DO NOT TAKE YOUR VEHICLES HERE.
Horrible service

This is a No Star rating! The only time I didn’t check Unilocal and it was a huge regret! I was desperate to replace a run flat on my BMW so I called Rod (proclaimed manager) to see if he had a certain tire in stock. He quoted me a price that I was not agreeable to but came down when I suggested I was going to shop. I probably would have normally called America’s Tire since I’ve had a good experience with them, but it was Sunday and they were closed. After several price negotiations on different tires he assured me that they were the best price guarbte

Great guys and good prices ! I went there for a set of four tires and the service advisor Jeffery said that I only needed 2 tires and then when they checked out the car they found my front brakes were almost metal to metal and saved my rotors by just machining them and replacing the pads. Jeff gave me a coupon discount and was very knowledgeable and professional. I would recommend these guys to all my friends and family.

After a costly repair that never fixed my car, I checked Unilocal to see if how many stars this shop has, and oh boy how I’m not surprised seeing a very low rating.
So one morning of January 2015, my car suddenly acted so weird. My first instinct was to bring it to Certified Tire since I get my oil change there for more than a year.
Brought my car in, made me leave my car for a day for them to diagnose and inspect it. They made me change spark plugs and coils that cost me almost $ 900. They called me and said everything works fine. Got my car the next day, drove it off, and acted weird again. In short they weren’t able to fix the problem. So I went back to the shop and told them that my car was still acting weird.
So they made me do the same thing again, left my car and waited for their call.
They called in, the guy I talked to on the phone said that their diagnostic is that the «Timing Chain» is causing all the trouble. He was so positive and was so sure that it was the timing chain. But here’s the catch, they need to check it first that requires a couple hours of labor, about 200 something dollars, then I said yes since I just wanted my car to get fixed. 3hours later, same guy called, and said «Good news, it’s not the Timing Change». So I had to pay them a couple hours of labor just for checking it. So obviously he said something again, and for the last time I said yes and had them replace another part.
To make the story short, $ 1,900 later, my car is still acting funny.
too bad I can’t sue them. They don’t know what they’re doing.
Stay away from them. I’m never going back to this shop.
Went to a very trusted shop in SanFrancisco and said that they might have just ripped me off.
I’m surprised that they are still in business when 90% of the people aren’t satisfied with their services.
So don’t trust these guys!!!

Autozone turned me away when I went to dispose of some oil. These guys were across the street and I figured I’d give it a shot. They let me dump it there no problem, and noticed that it had leaked all over my cargo mat. They gave me about 10 shop towels and insisted I keep the ones I didn’t use. Even came out with a spray bottle and helped me wipe it down. I do most of my auto repairs myself but the next time I need something done I’m coming here. I’m surprised to see all these negative reviews, the Asian gentleman who helped me was as nice as they come (didn’t catch his name).

I had been going to the Goodyear in Walnut Creek for years. They were always reasonably priced and very helpful with great customer service. When they closed I decided to try the Concord store.
Oh my god! What a mistake.
They were more than rude and totally contradicted everything I was told by the Walnut Creek store. The manager, TJ Hall,
could have cared less about me or my business or car concerns!
Total jerks… stay clear!!!

They are ripoff artists. They flat out said they double the price of the parts «Cause they have to make a living»!!! Because the $ 100+ per hour labor isn’t enough! Really? They make up additional repairs that aren’t needed. They are beyond rude!!! How is it they haven’t had their license revoked??? BEWARE!!! Anyplace is better than these thieves & liars!

If I could give less than one star I would.
This was my first time coming here. I needed 4 tires replaced. They only had 2 in stock. So the sales associate recommended that I replace 2 tires and rotate the rear ones up front because they were the least worn.
Upon doing the service, I get a phone call that said they had broken the security lock on 2 of my lug nut and could not complete the job unless they broke the other 2 on the rear tires. On top of that, they were going to charge $ 8 a lug nut to replace the ones that they broke.
I couldn’t believe it.
These guys got me messed up.

Don’t waste your time, these guys are crooks! They will upsell you everything telling you that it is required. I went in for a simple oil change. The guy tried to tell me my 2009 Hyundai required synthetic oil! Then tried to tell me the coupon only covers 5w 30 oil and my car takes 5w 20, of course resulting in an extra $ 10! Well I went to the car and got out my manual, it said nothing about requiring or even suggesting synthetic oil and it says it takes 5w 20 OR 5w 30! The guy must have thought he could screw me like im sure he has many before me! All he did was guarantee a lost future customer! Do yourself a favor and ignore any bogus coupons they offer and take your vehicle to an honest shop!

RIP OFF ARTISTS! THE WORST CUSTOMER SERVICE EVER! I bought new tires from them exactly a year ago and bought an extended warranty with them. I went in to get my tire fixed/​replaced because a bolt was wedged in it & they refused to repair/​replace the tire that I had a warranty on. It was only 1 year old! They tried to claim that my tire didn’t have enough tread left & voids the warranty. Total rip off! I then went down the road to Big O tires & they repaired the tire and said I had plenty of tread left on my tire & it only cost me $ 20 for the repair. Go to Big O if you want excellent customer service.
Certified Tire also has the worst customer service. They not only try telling you your car needs all kinds of unnecessary service when all you want is an oil change, but they are rude about it & practically wont let you leave without a major hassle. It seems like everyone that works there are pissed off at the world. Terrible place! Terrible Service! Terrible rip off! Plus they are more expensive than most. If there was a zero stars, I would have used it.

While the staff was friendly enough, they also misled me. Next time I will learn to say NO and get a second opinion before I let any car repairman do anything! Granted, I don’t know too much about cars, but I just took it in for an oil change. $ 1,500 later I had new tires, a new serpetine belt, and fluid service. The techs also told me I needed new struts because they were «broken.» Took my car to the dealership this morning, and the only thing broken are my dust covers, which don’t require me to do another $ 1,375 in repair. My own fault for not being more skeptical. Grrr.

Complete and utter rip-​off artists!
The only reason I brought my car into this location was because I have a set of Goodyear tires that I had previously purchased (when the company was RyNck Tires & Auto). All I asked Certified to do was a rotation. After they had my car for a couple of hours, Ron (assistant manager) called to let me know that they felt I needed a full alignment and all four brake pads needed replacing, «especially my right rear pad, it’s basically flaking off» according to Ron.
This sounded completely fishy to me since I recently had my car serviced by my regular mechanic (who is honest). I told Certified NOT to perform any work on my brakes because I would have my mechanic check them out. Well today, I stopped by my mechanic’s shop, and he told me, point blank, that I was lied to by Certified! According to my mechanic, I had 50% left on all four brake pads (quite contrary to what Ron at Certified said).
Certified talked me into a $ 100 alignment and I question whether or not I actually needed that, too. All future tire business will go to America’s Tire Co. (endorsed by my honest mechanic and other friends).
Save yourself some money, and skip any/​all Certified Tire and Service Centers.

***OUR CAR WAS STOLEN***
We dropped off our vehicle around 9:00am on ²⁄₃ to have the tires and an alignment completed. Approximately 15 minutes later we see our vehicle speeding at least 20mph over the speed limit down Clayton Road, which we did not authorize them to leave the shop. We follow the car and see it pull into a residence, behind a building so it could not be seen from the street. We took a picture and went back to the shop to ask where our vehicle was. The explanation we were given was they were test driving our vehicle, which we did not authorize, and they were using our vehicle to pick up tires from a store in Walnut Creek. We did not authorize them to use our gas, to use our vehicle, or to put tires in our vehicle to transport back to their store or even leave the store, PERIOD!
It took them an hour to return to the store with our vehicle. We were speaking with the Assistant Manger, Chris Syo, and he said it was not their policy to do this. When I called the Store Manager, TJ Hall, he was making excuses and basically telling me that I was being unreasonable and that they do use the customers vehicle to transport tires. I said they did not have our authorization to use our vehicle and he said «it’s implied». Nothing should be implied in business and this is completely unacceptable behavior. This is not the first time this has been done, clearly, however we were the first people to actually catch them. This is a dishonest business with unacceptable practices and I would never take my vehicle anywhere near this place again.
We contacted the police department and were told that our vehicle could have been reported stolen; honestly, I wish we had pressed charges yesterday because I was severely mistaken thinking that speaking to the store manager today would help anything or make us feel better about the situation. Our personal information, pictures of our daughter, and personal belongings were all in the vehicle, who knows what information they took or what they were actually doing with our vehicle when they had it out of the stop.
*****DO NOT GO HERE!!!*****