Holiday Inn Express & Suites Charlotte-Concord-I-85

I am a IHG priority member. I travel for business and am typically a fan of the value and quality of Holiday Inn Express but his location was a major bust. Their motto? «NO» That’s all anyone could say.
Phone in the room didn’t work so I called the hotel from my cell phone to ask for more towels. She argued with me that it was user error and when I assured her it’s the crusty phone, she said she would make a note. I asked for towels. She said I had to come down and get them because housekeeping leaves at 3… you know, when everyone checks in.
So I go down and sure enough. No one is at the front desk. I’ve been driving for 6 hours with small children and this place is the furthest from helpful. When I finally catch someone and ask for late check out… «No». At breakfast: Do you have a highchair? «NO.» More fresh fruit? «NO»
Let’s talk about the bathroom where there was used soap on a soap dish that clearly hasn’t been wiped down in a while. The shampoos & conditioner were RECYCLED from the last user. Now I’m all about limiting waste but at $ 185/​nt I don’t think a clean bathroom and unused shampoo samples is too much to ask. I should’ve saved my money and stayed in a budget motel. It would’ve been just as good.

Was good — nothing to complain for a std. holiday inn express: price is a lil’ bit higher due to the big mall and speedway in «walking distance».
Front desk is taking care, breakfest is as same as in every HIX. Hotel as a small gym, with a few threadmills and a pool during summer season…
My room was new and quite = all good

Probably the worst nights sleep I have had. The room was nice and clean. A little pricy for a HIX but worst of all was the noise from water pipes (or something) all night long. On and off like the tank on the toilet bowl refilling. Ours did it and above or below was doing it as well. I usually have better results and never have to worry. Unfortunately this stay wasn’t as pleasurable.

This a nice hotel. I stayed here for work and they accommodated us in every aspect. The happy hour was awesome after a long day and they have relationships with restaurants around the area that gave us discounts. I hope we stay here again!

Stayed here for 2 nights for the last leg of my NC trip. The hotel was really nice with a pretty breakfast area, outside gazebo, and really big rooms. The staff was always very friendly and the location was excellent (lots of shopping options nearby for a solo-​traveling woman).