Hertz Rent A Car

Very frustrating customer care, dont ever call this people, three times they put me on hold for almost 20 minutes and no response. I decided to call Enterprise

Upgraded into a Yaris at no charge.
Danny, the lanky, youngster rep, needs a lesson in customer civility. Seemed offended at my verifying the total.
I told him, my business is property accountability. In God we trust. All others must sign. Same concept.
I walked back in to verify the fuel amount to which he was summoned inside and said, the tank was full. Negative, ghost rider … 5/​8ths.
Was more interested in a smoke/​telephone break.
He just may show up in Unilocal.
I’ll just copy and paste this —
* Originated in facebook
Shayla, who picked me up, was great!
First experience with this place, in May 2014, when we first arrived to California, they put us in a Corolla, which I requested, but that particular car had absolutely no business being in the active fleet. It obviously had missed out on the last 50 preventive maintenance checks and services.
Literally, it was an unkempt automobile that whistled and groaned down the highway. I should have returned it on the spot, but kept it longer than I should have before being put in a Hyundai Genesis, V6, gas guzzler. Nice enough car, but I’d rather have had a properly maintained Corolla, my preference in car rentals.
I know I wasn’t at, «Rent a Clunker.»

I will never go back to this place again. When I booked my car a month ago, I asked how much would be paid at the counter including fees and deposits. I was told that I would be paying $ 21 and some change. When I went to pick my car up today, they charged me a $ 200 hold and $ 58 for taxes, fees and to get a full tank of gas in my car. I wouldn’t have minded paying these things if I was told up front how much it was going to be when I asked, but they were dishonest with me. When I was getting upset about it they just looked at me with a deer caught in the headlights look and said that, it states there’s a deposit fee in my confirmation email. After going through the email there was one little blip about a credit card being in file in case of damage. If I could give them no stars I would.

The worst Hertz rental car ever! I should have had a car waiting for me, reserved by the dealership, but after waiting over an hour they wanted to put me in a Tonka Toy sized car. Don’t think so. They claim they don’t have anymore cars that are equipped with Bluetooth. However the lady after me got a 2016 fully loaded car. Not only was the death trap if a car not at this location they had to drive a bunch of us to Buchanan location.

I rented a car from Hertz on Monument Concord, CA about 6 weeks ago. All went fairly well till I started asking for my cash deposit to be returned. Three BS stories later I still have not received my deposit. I will arrive in person to their Monument office tomorrow and raise hell. I ll never do business with Hertz again. Enterprise car rental rates way above these bozos in my experience.

This particular location has never gave my family nor I, a hard time. I needed a car ASAP due to getting in an accident, I came in the next day and Prejon took care of me right away. Along w/​«Miss Kay» that I never even met in person, she was always helpful through the phone! She checked up on me often and made sure I was doing good! Great people here.

When I came in after Enterprise lost my business for good. I needed a car fast. here I go. need to get to Kaiser. no time to spare… and had to get something write away. PLEASE BE AWARE THAT MISS UNIVERSE WORKS HERE-​Yes, a Filipino lady works here.
okay…so… I was able to get the car in a timely manner. do the paper work. and away I go. Thanks Hertz for making this process easy and smooth, and for working with me and explaining the charges to me.
Renting a car can be confusing. This was a rather simple, easy process. I have a feeling that we will do business again in the future. Thank you also for understanding what customer service is, that means a whole lot to me after some really bad customer service experiences…

The guy helping me just ran outside and projectile vomited then proceeded to try and hand me some keys!

Worst customer service ever. Overcharged multiple times. Now being charged 3 weeks later for my rental when I wasn’t suppose to be charged for any of it in the first place … (Suppose to be taken care of on the other persons insurance) Called and was told I would get a call back. Never did get one. This has happened multiple times with this same location. It took over an hour to even get placed with a car then they had to go through the process of cleaning it. (Which wasn’t clean when I got it) Ended up 2.5 hours late to work. I wouldn’t have even gotten a rental car if this was the case. I would have rather been car-​less. (The one star is because you can’t put zero)

I have had the most terrible experience with Hertz and it’s still being resolved. I was in a wreck and my car was being paid for by the other party at faults insurance… not by me at all. Hertz billed me 495 dollars because I didn’t return the car in time and because I got their loss and damage waiver… both are lies. My insurance has been working to fix it because they know Hertz is full of crap too. They charged me AND the other person’s insurance. Scammers…

Rented a car on a Friday and specifically told the agent I needed an inexpensive car for a one day rental. She said the location I rented from would be closed on Saturday but I can return it to the location on Monument however she failed to mention that they closed at noon so I’m now stuck with the car until Monday. A one day $ 24 rental turned into a $ 75 rental for three days because I’m forced to keep the car for extra days. I hate Hertz, will never use them again and will go out of my way to make sure all my clients and all my friends know this and never use Hertz.

Been standing here for the last 35 minutes with the 8 other people. So far two have left and 2 are still being helped. They keep wandering off or answering the phone rather than actually helping the people waiting.
It’s now 1 hour and 15 min and I have been moved to the outside line to wait while they «clean» the cars. I say this because they keep stopping and walking off to talk to each other.
They are having an elderly man with a disabled placard and a cane stand in this second long line as well…
Don’t come here if you want customer service.

Great Service, Quick Fast Well Mannered Individuals. I Would Highly Recommend Reserving Your Reservations Through This Branch Just Keep Your Fingers Crossed Hoping They Have The Vehicle You Need, Being That There Quick Service Makes Empties Out There Poor Little Lot

It was my first time renting a car, and it was a lot easier than I thought. I made my car reservation through Cheapoair, and it sent me to Hertz. Their prices where reasonable and their customer service was great. Only issue I had was, they charged me extra $ 90 for dropping the car off on a Sunday, and they where closed so I used the drop off box, and it was considered late. However, I called the following day and the man who assisted me was kind about the situation, and he refunded what they took. 5 stars because it all went well.

Only because I cant put zero stars. We went to Hertz in Concord two weeks ago and reserved a Suburban. We thought that would be enough time. Obviously not. They told us the car was not available, so we asked if they had one at another office. They said they had one in San Francisco. Problem solved! What? They can’t bring it to Concord? I would think if you screw up, you would make it right. Business must be good. Luckily we found Avis. They try harder, and found us a Suburban!
We will never use hertz because it hurts. We had a confirmation number and were going on vacation. Now at the last minute we are driving to the oakland airport to rent the
car we ordered two weeks ago. How is Hertz still in business?

This Hertz does not value its customers time. Both picking up and dropping off, it took over 30 minutes to get what we needed to get done. I understand that customers also call on the phone, but if both agents are occupied, they should have one more person attending to the people who are physically there. It should also be noted that we were the only ones there at the time. I can only imagine what it must be like when there are a lot more customers.

I would not recommend this Hertz location to anyone. I arrived at 3:30 pm to pickup my car that was reserved for 3:00 pm. The woman at the counter says «we don’t got no cars». That was all she offered. No offer to call another location to find a car. Her only only statement was «come back in an hour and maybe we will have a car.». Seriously? No apology either. Do yourself a favor and go somewhere else where the employees are professional and customer orientated.
I’m a Gold Member and I was treated horribly at this location both times I attempted to rent so I will not be going back.

Well it wasn’t the worst car rental experience I’ve had but I’m unimpressed. The car wasn’t cleaned. I mentioned this to the man who was helping me and he said «well it sat overnight.» So, you really expect me to believe that suicidal bugs flew at the front of the car with such a velocity that they flattened themselves and squashed their guts everywhere in their attempt to meet death? Puhleez! Just clean the car people. Gas tank wasn’t full either.

I would give no stars if I could. Charged me for gas even though I had refueled prior to returning the vehicle. I went back and showed them this mistake and they apologized, saying that it was an oversight and they would issue a refund, which I am still waiting on. I also left something in the car’s center console (I know, my bad) and they didn’t find it while detailing the car. Well, I know where I left it and I think one of two happened:
1) They DON’T CLEAN the cars so they didn’t find it and the next renter took it.
2) They pocket items they find while detailing the cars
Either way is not good. Also absurdly long waiting time and dirty facility. The guy who actually rented me my car was pretty nice, however he was the one who made the «oversight» about the gas, so I don’t know. The whole place just seems shady.
Use a different company or at the very least keep a close eye on what you are charged for, because based on my experience and the other reviews I have seen, they tend to make a lot of «mistakes» on charges that happen to work out in their favor.

If I could give this Hertz location a NEGATIVE ZERO, I would!!! This has to be the worst customer service ever! I am standing at the front waiting for someone as we speak. First off, I was greeted to an empty front desk. It took a good 5 minutes for someone to come in and let me know that someone will be with me shortly (as the guy was on the phone and walked away). Finally, the guy (the one on the phone) came into the office just to tell me AGAIN that someone would be assisting me shortly. A girl walks in (didn’t get her name) asking if I had been helped. At this point, I’m freakin frustrated with the LACK of customer service and with how the employees seemed confused, asking me the same damn question over and over again. Here’s a suggestion, instead of asking me if I have been helped and telling me that someone will be with me shortly, just help me get my damn rental.
I really hope management looks at these reviews and take them seriously!!!
Needless to say, I DON’T ever plan on renting from here again. The only reason I am renting through Hertz is because AAA goes through Hertz. Believe me, when AAA calls me and ask about my service with Hertz, Hertz will definately be getting 1’s all around!!! I will actually ask AAA if I could rate Hertz with a BIG ZERO!!!