Enterprise Rent-A-Car

Great service, reasonable prices! This particular location was also open on Sunday so yea!

We had a great experience from the time we got to the airport a driver picked us up and took us to their office we were treated very nice by all the employees The car was clean and ready to go that we reserved and we didn’t have any problems at all thanks Enterprize

I have been here twice and not by choice. Not coming back even if by no choice.

The Concord Ave location has the best people working there. They act like they want your business rather than act like they are doing me a favor. I will definitely continue renting from this Enterprise location.

I recently went into this Enterprise to get a rental car to replace my Honda Fit while the recall is being fixed. Was greeted well by a manager, Hawk. He was very helpful and courtesy. Took me out to a car that smelled like cigarette smoke. I said no. They offered me a car that had just returned and I’d have to wait until it was cleaned up. I said no problem just give me a call when its ready. Did all the paper work and cc information and left. Didnt hear anything for a week so I went back in to the Enterprise to talk to Hawk whom was not in but they apparently left a message for him to call me. To date I have not heard back from them at all! I will be calling Honda to let them know as well.

Everyone at the Concord Ave. Enterprise Rent-​A-​Car was great and professional. They were fast and very helpful. This will be my go to location when I have rental car needs in the future.

Enterprise has wonderful employees Ishaq «Hawk» shariff and Derek De Vera are very nice with the customers they are the best I’ve seen ever

My son’s car was recently rear-​ended by a Roto Rooter truck. Rented a car through the other insurance company. Easy rental process, great customer service! Nice clean car (except for the previous renter’s makeup bag and car manual pouch). It’s a very busy rental office, but everyone seems very friendly, knowledgeable and personable.

Hawk has been an awesome help throughout my entire rental process. He made sure I was taken care of when my car got recalled. Nothing but good things to say about this place. Coleen and Derek are awesome too!

Derek (with a K) was professionally off the charts! Not in a desperate way, more like a boss! Yet at such a young age. Someone groomed him early.
I don’t want to just give Derek all the accolades. I had to deal with at least 5 ppl in both picking up the car and bringing it back. Everyone who I dealt with was intuitively sharp and ON their jobs! they obviously like where they work and that positivity reflects in the service provided.
Not fake or forced at all. They had fun helping me out, asking about why I was renting, then totally taking charge and getting me in to something that was a WAY better fit for my cause.
The car rental itself was awesome! Yes, they’re all like 4 cylinders and run a bit slower than I’m used to, but the vehicle was meticulous inside and out and I LOVED it! Made me want to run out and buy that same car (in the ⁶⁄₈ cylinder model:).
Overall, just an effortless, lovely experience (who enjoys renting a car!?). I’m taking my girls to Santa Cruz for the day and renting another SUV from Enterprise to get it done.
Thanks to the entire staff at this exceptional location! You guys are doing it right!

I cannot praise them enough!!! Very very personable and prompt. Easiest transaction I’ve ever had.
I can. Honestly say that I’ve never had such amazing customer service!!!
How they remembered me by name, I’ll never know. I guess they’re just that good!
Now I’m getting sappy, but keep up the good work guys!
Plus the reps weren’t bad to look at either! Haha. Like I’m walking into an Ambrocombi tryout.

Well, to start, this is my favorite place to rent a car from. This past year I have had to go through this specific Enterprise on two different occasions, and on both occasions the service has exceeded my expectations but I will tell you, the reader, about my most recent interaction with this place.
This past week I had to rent a car while mine was in the shop, the first car I got ended up with a flat tire by the time I got home. I called Enterprise and they apologized and sent someone out to fix it (it took less than 10 minutes). I drove back to the location and they let me pick out my new rental car for the inconvenience. Pick up and drop off are always smooth and they try to never keep the customer waiting long.
Every single person I have talked to here is friendly and tries their hardest to make sure you, the customer, are beyond satisfied with the service. The manager, Hawk, and the rest of the team here are great examples of impeccable customer service. If you need a rental car, this is the place.

What a horrible experience. I reserved a car online and went in to pick up. Their deposit was higher than I expected but went ahead any way. Not only could they not verify my card. (I had funds available and even tried two cards) But after all was done they had given away my reservation and their only option was to offer me an Suv that was 50 $ more a day. When I said I wasn’t comfortable paying even more than I already was they offered me a car for 15 $ more a day but stated that the controls didn’t work. So they wanted more money for a car with problems. I told them to just cancel it that I wasn’t willing to spend more money. And just like that no apologies or anything the guy just walked away. Wow what a horrible experience. Now I have to work with priceline to get my refund. So at the end I’m out money until the funds are returned and have no transportation while my car is in the shop.

Rented a car for 1 week while mine was in the repair shop @ Concord Ave CA location. Customer service was on point through my whole rental process. I appreciated how easy it was to schedule a ride from my work to enterprise too. They were on time and easy to communicate with. Car was in good shape as well. Even though there’s closer locations to my home, I continue to return to this location because of the staff!

This has the worst customer service of any enterprise I have ever encountered the «pick up desk» was extremely rude and they contradict themselves. They said it’s a 10 mile radius to pick up– I was 7.7 miles and they said it was at the cut off and to far??? How is 7.7 miles to far when it’s a 10 mile pick up? Rude, unprofessional and I would give it a zero star if I could.

Great service the manager Hawk is very helpful no long lines we will be coming back. This place deserves 5 stars.

TERRIBLE SERVICE!!!
Ishaq «Hawk» Shariff is apparently the branch manager here and he has the WORST customer service. Very smart mouthed and rude. He wasted my time. I forgot my debit card so I had to make a 38 mile round trip back here and walked away without a car because he didn’t give us the proper information and continued to argue with us.

BRO… Do you even drive?
More seriously, this enterprise location is pretty run of the mill. Open 9 – 12 on Sundays, you can probably find a rental car here without heading to the airports. It’s basically average — not great, not bad either.
That being said: «we’ll pick you up» isn’t how this crew works. They’re decent folks, a bit understaffed the 3 times I had to go there during one rental session, but they aren’t going out of their way to make anything easy on you. Do not even expect a full tank of gas when you pick up your car.
Do, however, expect a continuous barrage of slightly intrusive personal questions; It’s a bit of cookie-​cutter frat culture in that shop. Where are you going? What are you doing? Where do you work? Where are you from? Why did you need a rental car? Do you know what’s wrong with your own car? And my favorite to a different customer in line this morning… «Dude, did you have a lot of chicks in the car?!» Creepers… You can already stalk us via satellite. Let me transact my business and get on with my day.
Next time, I’ll go to the airport and rent from another company.

Very small hidden location with little parking. They do tend to have a line and wait so you could be there a while. The sales people were pushy about both the insurance and about how the service was (made me uncomfortable). The car I had was fairly nasty on the inside, the seats were covered in mystery stains and it had a gross smell. The smell was a nasty combo of air freshener, cleaner, and some underlying funk I had to drive around with the windows cracked.

Had a solid, no-​problems experience renting at this Enterprise.
I was shuttled here from a nearby auto body shop after a car accident that ended up with my car being declared a total loss. While my family and I went through the financial and logistical hoops of buying a new car, I had to rent a car to continue with my everyday life. You know, going to work, seeing the doctor, having a life and such.
The several service representatives who assisted me did a great job. They were straightforward about the costs, how gas would be priced/​handled, and what I needed to do if I needed to extend the time of my rental.
I drove a Hyundai Elantra around for about ten days and enjoyed the drive. The car came to me clean enough (there were some stains in the front seats, but nothing that detracted from the driving experience). I was also given the option to go with a Jeep Patriot for the same price, but I’ve been driving small sedans for years and felt more comfortable with something similar.
The return process was very easy — I walked in (no appointment necessary), handed my keys over, waited for a few minutes while they checked my mileage and amount of gas in the tank, and then they charged my card. I walked out less than five minutes after I was helped.
They also offered to drive me a home. :) I didn’t partake since I’d asked a ride from a friend, but that was really nice of them and very convenient under the circumstances.
Some notes:
— Definitely check with your insurance to see if it gets transferred over to your rental before purchasing the insurance/​coverage they offer here! If you get it, then decide later you don’t want it, you’ll have to come back in person to cancel/​decline. Not a big deal if you live in the area, but I live and work in the South Bay, so driving to Concord during weekday business hours before they closed sucked.
— I got a very good rate thanks to my insurance. You should ask to see if you’re eligible for a lower daily rental rate — it never hurts!
— For less hassle, I suggest returning your car with the same level of gas in the tank as when you received it.