Freeway Insurance Services

Denise got us a great deal and worked with our budget. We are very happy to have qualified for free roadside assistance. Thank you so much!

I just recently got insured through Freeway Insurance and since the moment I called to request a quote Yvonne Lopez the sales manager was great !!! She was friendly, professional and gave me an excellent service. When I actually walked in to the office later that day to finalize my paper work, Yvonne took the time to explain all the details of my insurance and answered all my questions. Again all this with a great customer service.
I appreciate the fact that that she was also able to get me the best quote that fits my needs. If anyone is thinking to get insurance, please go to Freeway and ask for YVONNE LOPEZ !!!

If I could give 10 stars I would! I absolutely love Clarissa Mercado from Freeway Ins. I have been working with her since she ran a branch in Brentwood. She has insured all 4 of my cars and previous cars too. I also have a friend who owns a dealership and referred her to them and from what they tell me she is excellent.
I recommend all my friends and family to Freeway Insurance giving them Clarissa’s contact. She will even follow-​up on her days off! Love that!
Thanks Freeway & Clarissa! !

Ms. Yazmin Alvarado and the staffs are very friendly and helpful. She will try her best to get the best rate and fast service I was out before my lunch was over. The rate for monthly and down payment excellent come see them and tell them how good they are … Excellent customer and fast service.

Stephen Paris, Marcos Ramos and Jayson Caldetera were very helpful and attentive to my needs. I got out fairly fast so I could make it to work on time thanks guys. I couldnt ask for better service. Great experience. Stephen is very helpful thanks again!!!#

I am a previous Geico customer and was convicted of a DUI a few months ago and they were trying to increase my rate by an extremely large amount! I started shopping around on Google and came across Freeway Insurance which is conveniently located 10 mins from my house. I set up an appointment with Marcos Ramos and when I came in he was extremely friendly and so helpful! I saved so much money and at this crucial time I definitely needed that. Thank you Marcos!

I will not call their customers service number and waste any more time with you scumbags. I will be making a report to the Better Business Bureau.

Me parece una burla para el cliente que negocios como este existan, la publicidad de la televisión es totalmente falsa, la atención personal en esa oficina en Concord deja mucho que desear… No me ayudaron en nada, solo me hicieron perder mi tiempo y por supuesto que no aseguré mi carro con ellos si con cosas tan simples y vanas no pueden cumplir ni sostener lo que dicen no quiero ni imaginar el grado de irresponsabilidad de FreewayInsurance a la hora de un accidente.
Como dece mi abuelita lo barato sale caro!

Who doesn’t dread going to get auto insurance… not a fun day.
I walked into this Freeway Auto insurance, and Erica Marino was there greeting me immediately. Super friendly, and even though I was late for my appointment took care of me. There was a little bit of a wait, but while I was filling out forms she was great company and easy to talk to.
Stephen Paris took care of my policy, and didn’t try to push me into any policy I wasn’t interested in. He was also extremely easy to talk to.
I left happy about the money I spent, and would recommend this location to anyone in the market.
:Good Music:

I just bought a car and i couldnt have done it without Freeway Insurance. The manager Jay and his team welcomes you with open arms even with all your issues they find a way to work with you and HELP you. Their team work effort is awesome and i would recommend Freeway Insurance at this particular office to anyone that needs it. Very friendly, professional and gets the job done right away.

My driving record is way to bad to even begin to explain, so when a friend recommend freeway insurance I had figured they would be like everybody else and not want to insure me or would charge me an arm, leg, and first born child. When I called and got a quote it sounded reasonable so I decided to walk into their office after work. I waited for litteraly 4 minutes before being helped. Alma was the first person to help me and let me tell u she is THE nicest person ever!!! I left wit insurance covering me and my boyfriend that was extremely affordable and feeling like I had really gotten the best insurance for me. so definitely check this place out… their all pretty cool people but definitely ask for Alma if you get the chance!!!

Two thumbs up!!! Great place, great customer service, and getting insurance was fast and simple. The manager was very professional with a great sense of humor. Thanks Freeway!!!

Stephen greeted us at the concord location and helped us with all our questions. Stephen was very attentive to our needs and tried his best to get us a good deal. He talked with his manager Jayson who eager to help us and work with us right away. He talked to us about all our options and listened our concerns, needs, and questions. He was able to do everything in his power to get us he best rate possible and even worked out a plan with us. They provided better than expected service and we appreciate everything Jayson and Stephen were able to do for us. Thanks freeway insurance!

Diego Pastora is the man with an insurance plan for you! He gets the best deals for you at a low price!

So now let me finish boasting about this place, I walked in feeling very anxious and a little worried but they made me very comfortable the entire time, even putting up with my edgy attitude :/​Jason, Stephen, and the two nice young ladies created a comfortable, professional and friendly atmosphere and on top of all of that I got a great deal!

This place is terrible… worst insurance ever!!!
Please don’t go there and use them, you will be ignored, while the stupid lady in the middle front sits there and does personal stuff while we wait. She’s talking to someone about her timecard while there is three people waiting, we have small windows during our lunch breaks or break time so don’t make people wait until we are fed up and leave

This place is terrible if I could give them zero stars I would I go here every month to pay my insurance and I dread it. When you walk inside even if no one is there they just sit there like your invisible… No hello… No how may I help you… NOT EVEN A FREAKING HAND WAVE… Then you have to flag someone down and they will probably tell you some one will help you in a bit EVEN WHEN THERE EMPTY… WTF!
So today I think I found the issue i came in and they where actually busy the usually rudeness of no greeting/​having to flag someone down to get any attention happened (I’m used to it now) so anyways I sit down write my name on a list they told me 15 minutes so I went to grab a bite to eat. When I came back there were more people this time waiting, since my name was already on the list I assume that I was going to be the next person to be called up. The girl even let me know that she was going to be done in a little bit and I would be next. Another girl who I guess is on her break came back and actually called this Mexican guy up ahead of me so I’m sitting here I’m wondering maybe it’s because I’m not Mexican in a mexican area which is why I can’t get any service here is kinda crazy but that’s kind of what is looking like.
So basically I’m going to look for another place I can go pay my insurance

Wow never been treated so rudely by the worst broker Jonathin Gates horrible service. So may mistakes and still had the nerve to kick me out. Enrique Lopez saved the day go to him awesome broker. Don’t go to Jonathan gates he is rediculous.

DO NOT GET YOUR INSURANCE THROUGH FREEWAY! I went to Freeway because I was given a fair quote for car insurance. When I arrived and my policy was worked up, the down payment was more than twice what I was quoted over the phone. To make matters worse, the insurance agent LIED about why my downpayment was high, stating that it was due to a violation on my record. I later found out that she had actually charged me a HUGE BROKER FEE and did not disclose it. She gave me the paper to sign stating that it was for something else. I never saw anything that stated I was agreeing to a broker fee. On top of that, the agent claimed she was giving me a copy of my insurance paperwork and when I got home, I noticed she had given me photocopies of generic information but never gave me a copy of ANY of the documents that I signed. Later I got a call from a collections agent from Freeway stating that I owed them more money. When I refused to pay due to the fact that the broker fee was not disclosed, he got extremely rude and aggressive. I tried to explain that I was decieved by their agent but he said straight out that it didn’t matter. I am now in collections because they were deceiptful and I refused to pay the broker fee.
I would NOT RECCOMEND Freeway Insurance to anyone. They lure you in claiming to have low rates and then they try to hit you with a huge broker fee and not even disclose it. Everyone I have worked with there has either been rude, deceiptful or just plain unhelpful. I am in the process of taking up the issue with the Better Business Bureau.
DONT USE FREEWAY INSURANCE!!!