Concord Toyota Scion

Buying the car was nice. Service, well, I’m undecided. I was told I would receive a rental car if I brought my new RAV4 in for follow-​up service. When I arrived, I was told no, there were no cars available. Can I bring it back or leave it and try to find a ride home? Well, sure, I love to be inconvenienced.

If you’re unlucky enough to come here for service, keep in mind the wait is ENDLESS. Oh, you got an appointment? That’s cute. It takes forever for your car to be taken in, forever to give you an estimate for service or parts that you’ve requested, then there’s the wait to actually get your car back. .. good god almighty, the wait to get your car back.
I get that this place is busy and sees a lot of people, but the idea that the wait for your car is almost as bad as waiting to see a doctor in a county ER is ridiculous. Clearly there’a major discrepancy between how much workload this place can actually handle versus how much they are scheduled to handle. Until that changes, the only person who gets screwed over are the poor bastards that have to bring their cars here because all other Toyota service centers capable of administering factory recalls are too far away.

Today I was driving on the freeway until my rear right tire blew out. I drive a Toyota Prius and I have a Wheel and Tire Warranty that covers incidents like this. I swap the bad wheel with a spare and drive to the nearest Toyota dealership which is the Toyota of Concord. I drive to the service lane and an attendant walks up to my car. I tell him why I am here and he flat out tells me that they don’t service tires. I park the car in the lot and call a Toyota Financial Operator and ask about my warranty, and she confirms that Toyota does in fact service wheels and tires, and that I am covered under warranty. Then I go inside and tell them my scenario. A guy named Mark comes out to check out my ripped tire, and the first thing he says is how we can patch it up. REALLY? The tire is in many pieces. Then he looks for a replacement tire, and suggests that the dealership shouldn’t change the tire because they don’t have the same brand. I’m getting the impression that they are refusing service to me because it’s a Friday at 4pm. I call around to other dealerships, and when I find out that they also don’t have that brand, I ask if they can just swap it out for the same size. From there, he refers me to the Service Director Martin Bateson. This is where my experience goes from bad to WORSE! Before he asks me anything, he asks if I have a receipt. I don’t know about you guys but I don’t carry around the receipt of my car and warranty for a car that was made in 2008. Its 2016, you can look it up on your computer sir. From here he’s asking me a ton of irrelevant questions and treating me like an asshole. I am just trying to get a new tire that I prepaid for via warranty. After he realizes that he’s getting nowhere, we start from the beginning and he asks whats going on. I told him that I have a warranty for my tires, and I need one replaced. He pulls out some stock brochure that says that his dealership does not cover my tires since I did not buy it from Concord. (I bought it from Vallejo which is about 15 miles away) but Toyota is Toyota. After I insist that the documents for the warranty that I signed says I can bring it to any Toyota dealership, he refuses to believe me and repeatedly says, «How am I going to get paid? Cause I know you don’t want to pay for it.» Excuse me? I didn’t pay for a warranty so you can get a bonus. After calling the Toyota 800 number, he gets the clearance to fix my tire. He then sends me over to Joe Valverde. Thank God for Joe because he helped me out respectfully, and understood exactly what I needed. From there my tires were fixed quickly and I was out within 15 minutes. Thanks Joe! but next time I get a flat, I will be sure to skip this dealership. I would have gave this review a 1-​star if it wasn’t for Joe, and the prompt service after dealing with the head ache from Martin.

Nvm this place a total rip off when getting your car serviced. Go to a trust worthy auto service company instead or just don’t buy a Toyota cause the one in Antioch sucks too. I came in 3 months ago because I needed new brakes and so they went ahead and replaced them. Now I’m back for a maintenance check 3 months later and they said I need new ones again for $ 300. I denied the service and picked up my car. I got the work authorization and the inspection form upon picking up my car. I reviewed the inspection sheet and all components passed including the brakes! I took it to another mechanic and he said my brakes are fine. Never trusting another Toyota Service again

This place has the worst customer service out of any place I’ve ever been. One of their driver had the audacity to yell at me when I attempted to suggest an alternate route back to my home, and then he proceeded to turn the volume up on his country music in the van. Very unprofessional and rude. I’ll take my car somewhere else for service from now on.

After going to what seemed like a million different dealerships we finally ended up at Toyota in Concord. I want to give a big shout out to ROB for helping my husband & I get a great deal on a brand new Toyota Corolla S Special Edition 2016! Our very first BRAND NEW CAR! We had the best experience here. Rob was very very VERY extremely patient with us and made sure he got us the exact deal/​payments we were looking to be at. I will definitely come back and purchase another car here :) thank you so much Toyota in Concord for giving us the best customer service & for making us feel super comfortable! :)

I started to bring my car here for service because Antioch Toyota had horrible service. My service Advisor is Gabe and I never have to worry about my car when I drop it off. Everything runs perfectly. And today they had an omelette bar for their customers !! Love this dealership’s service.

This dealership should have 5 stars all around. I’m sorry for those who gave it less than that. I walked in with a very difficult situation. Calvert, Mike, and Andy were amazing and helped me put my mind at ease — not only did I walk out with a car — but I walked out with one that exceeded my expectations. Talk about catering to your needs, they did everything from help me out with a car that fit my financial needs to driving me home and back to grab paperwork I needed. I shopped around at about 5 other dealerships before and walked out — I received the best deal in the east bay from them. Buy from them, you won’t get a better deal!!!

Could have never dreamed of a better experience. Nelson and Jesus blew me away when I bought my 2013 prius today. I traded in my old 2005 Tahoe and they gave me exactly what I wanted for it, and they have me the price I wanted on the Prius and I got the monthly payment i wanted AND some how Jesus fit all the camping gear that was filling the back of my Tahoe into the Prius with room left over for my daughter, son and myself before I left the finance department. I was in and out quickly. I’ve had nightmare experiences in the past but these guys couldn’t have exceeded my expectations more if they erected a statue of me on the way out. Outstanding!

I never write reviews but…
Once it took me 24 hours to get a hold of someone in service to make an appointment for a recall! Today the guy tells me to look for him in a half hour because he might forget me in regards to getting a shuttle. Low and behold the shuttle was already available when I asked the front desk. I found Toyotapro up the street. Better pricing and better service. I will only go here for the recalls which have been numerous on my RAV4.

I bought my car here about 6 months ago. I did my research before going in and I knew exactly what I wanted. Toyota has always been at the top of my list for quality, reliable cars. My mom has a 2008 Corolla and I was so comfortable in it. I used her car to take my driving test, and after I passed knew that this was the kind of car that I wanted.
Right as I started walking around I was approached by Rodney. He led me to the cars I was looking for and answered my questions about them. I picked the one I wanted to test drive, a beautiful blue 2012 Corolla, I loved it and I was set. Then came the part I was dreading, the paperwork. As a first-​time car buyer I was nervous about the financing and contract paperwork. Rodney led me through the contract step by step and made it quite painless. He even got me set up with my car insurance, which was just what I needed and fit my budget. He was personable, knowledgeable and extremely helpful, thank you Rodney!
The financing part was pretty painless as well. Angel helped me with that and explained all of my options. I got everything I needed and more, but I never felt like I was being sold something I didn’t need. Before I knew it I was being handed the keys to my new car!
I drove away feeling relieved and excited. It honestly could not have been a better experience. I want to thank everyone at Concord Toyota for amazing service! You guys made my first time car purchase easy and comfortable. I definitely recommend Concord Toyota to anyone looking to buy a great quality car with great service to match!

My problem started on Oct. 23, 2015 when I purchased my LEMON. The first problem was on Nov. 9^th when a Low Tire Pressure Warning light came on. After taking it in to fill the tires I was told that only the front left tire was low at 26 lbs pressure when it was supposed to be 33 lbs. All other tires were fine. After that I got on the highway and the car started pulling to the right, something that would be disguised by the low tire pressure on the left that would cause enough drag for the car not to pull. Even if I can’t prove that Concord lowered the pressure on this tire to hide the problem, they certainly didn’t check pressure to fill the tires either. So instead of being able to recognize the right pull when I test drove the car, it was hidden.
I go back to Freeman Toyota in Santa Rosa (who has worked on the car but didn’t sell it to me) and they proceed to do an alignment. When I get the car back the paperwork states that the drove the car and before the alignment it pulled in 3 – 4 seconds now it takes 4 – 5 seconds. Also states that the car will pull with less caster but the caster is not adjustable on this model. Wouldn’t that be a factory defect? I return the next day to make another appointment. Now they cross rotate the tires. The pull is still there. Another appointment is scheduled for Dec. 15^th and they start with another alignment test. My car has gone out of alignment in 15 days since the previous appointment on Nov. 30^th. Now my car won’t even hold alignment.
I have been a loyal Toyota customer for 30 years and this is what I get. A car that’s a lemon and somehow everyone at Toyota thinks I should just have to bring it back over and over again until it’s fixed and they tell me it’s «As good as new». Well, it won’t be as good as new. I purchased a brand new car and expect it to drive straight down the road. It has lost value to have so many service records on it already and no one seems to care. It is also a front wheel drive car with front wheel alignment problems. Not a car I want to keep because of future possibilities of wear and tear on tires, possible brake & suspension issues aside from the reality that the car is unsafe.
It’s Jan. 7, 2016 and still nothing is happening with my car. I was told that when I took the car in the week of Dec. 15^th that there would be a Toyota Regional Service Rep there to evaluate my car. That didn’t happen and no other appointment has been set to date. I was told that I would be called on Jan. 4^th to set up this appointment but the only way I hear anything about it is if I follow through. Concord Toyota.. .is this what you call customer service? Shouldn’t you be working to take care of this problem for me? If you don’t want to deal with it, just trade my LEMON out for a new car and then your problem is over. I can’t believe I have a brand new car that has had to go in for service and that you think that it’s OK to keep fixing and fixing it with the idea that eventually you’re going to give it back to me. When I paid you the money for a new car my assumption was that is would be a good BRAND NEW CAR. I think it’s safe to assume a person would expect their car to drive straight down the road. How many months do I have to endure with a LEMON before you do the right thing?

The only reason these clowns get a 2 is because GF ended up getting her car here. We were able to get the price right, because it was new years eve and they needed to move this car off the lot.
That said, be forewarned regarding one individual in particular: the dude’s name is Cruz, and he is a manager of some sort. This shady character tried to screw us on an unnecessary credit run when the loan was already in hand and done. He fast-​talked a bunch of rules and regs concerning dealing with the credit union and turns out he was not only full of crap, but he had the potential to completely mess GFs finances up. He was arrogant, pushy and unprofessional.
Toyota of Concord is a joke, and in case you folks are reading this know that Cruz is the reason I would never return and why I am telling other folks to stay the hell away.

The service department staff here has obviously not been trained in customer service.
On top of that, they didn’t even do their basic job of going over the service report with me. Just tried to sell me on an unnecessary $ 1,500 fix.
If everyone was like Alphonso, the guy who drove my car out when I (finally) got it back, I would consider coming back.

I got a great price on my maintenance, and they honored a 10% coupon I had ($ 50 cheaper than Walnut Creek Toyota’s phone estimate, not including the coupon). The shuttle left Toyota about 10 minutes after I put my name down. My car was supposed to take 3 hours, and they called me about 1.5 hours after I dropped it off to tell me it would be ready in the next half hour. 50 minutes later, the shuttle driver called to pick me up. The driver was not very friendly, even when I apologized for not being outside and ready to go (I was stuck at work and he had to call me to get me to come down) but he got me to Concord Toyota safely. I picked up my car about 3.5 hours after dropping it off, but the work seems to have been done well, everyone that wasn’t the shuttle driver or the cashier was super friendly and happy, I got a good price, and the shuttle experience was fine enough. A-​OK.

My wife and I had a great experience in picking out our vehicle from Concord Toyota. A fantastic team without the cliché «car salesperson» experience. The team demonstrated genuine concern for our families wants and desired budget.
Thanks Ivonne, Nelson, Tony and (Big) Mike!

They send me a coupon oil change 39.95. My appointment is 8:00 am. After 40 minutes waiting, a guy came out.
By 2 pm, oil change is done. They found that My car need cooling solution flush. $ 13. new tire $ 130 each, buy 3 fourth one $ 1. Brake change $ 140. I thought that’s fair price (total 540+Tax). so I said OK.
2 hrs later, they force me to paid before the services are done. Because the cashier will be off 5:00 pm. But when the guy hand over the paper It’s $ 1100. The cooling flush is $ 80. not $ 13. The tire is $ 600 ($ 130×3 plus another $ 200 installation fees and others). The brake is $ 400 not $ 130. The total price is double what he told me.
They won’t tell the truth before start the services! This is my first time went to this place and will be the LAST Time!

Once again — Daric always makes sure things get done right. Thanks again for all you do. I would like to also mention Arvid for going above and beyond to make sure my experience with Toyota was remembered fondly.
I will be back.

This 5 star review is for Anthony Beaver! NOT CONCORD TOYOTA…
Anthony Beaver is the only reason I bring my 2006 Scion tC in for maintenance. Otherwise, I would definitely go elsewhere. Anthony is awesome. He delivers the BEST customer service. He restores your faith in the company. He is diligent, hard working, and provides great customer service.
He takes care of me and my vehicle. I have had unlimited amounts of problems with my car. So many recalls, issues, you name it. However, no matter what the problem is. Anthony has a solution!
As I dropped my car off for service today, I learned it was his last day. I am so SAD he leaving. Yet, I wish him ALL THE BEST on his new position.
To conclude: There are a few guys in the service department that will remember you, do their best to help you, and are really friendly.
I will refrain from expressing my negative experience with TOYOTA’s brand on here. Mostly because you can NOT blame employees for a company that cuts corners.
SIDE NOTE: The service manager here is an asshole.

I come back home (Bay Area) every 3 to 4 months to see visit my family, friends, and get my car maintained. My care had been serviced up to 70k miles here. It saddens me to say this, but today was last service. I have never wasted so much time waiting in my life!
I arrived to check in at 11:50am for my 5k mile service, I was expecting to see Anthony the person had been maintaining the car for years, but he was not there, so Mark assisted me instead.
3 hours later; no follow up, no calls, or no checking up to inform me about my car. I came to the cashier’s desk to follow up. I was informed to go to his office, which I did.
When to his office and asked for a follow up. He asked for my name then informed me that I am up next.
At 3:45pm, I went to the cashiers to follow again. They paged him then we spoke about the delay, I informed him I been here since 11:50am. He said he will look into it.
I went back to my seat, and then he came to inform me about the status of my car. He said that the technician will move up my car to priority #1 because I was #3 in the line. (I thought I was next?)
After few minutes, by 0405pm I got called to pay, then at 0415pm got the car.
No status report about my car, no information, just a piece of paper and it states that I need my drivers belt replaced. However, I just replaced the drivers belt…
From 3:45 to 04:05, seems to rushed my maintenance service. I am not even sure if my car was checked at all. Because there were no status update on the computer every time I check with the cashiers.
But from 1150am to 0415pm for a 5k mile service, which is an oil change. Seriously, that is not acceptable.
Communication is very vital, more importantly following through. Seriously, I never wasted time for an oil change. I am very very disappointed.