BMW Concord

Service has really gone downhill. Expensive car crapped out and they dumped us at a shady rental place we had to wait and wait. Very disappointed in the whole affair.

Eric and the team did a great job. I had not been to Concord BMW before-​But wanted to make sure work on my 2006 330i was done right. I picked Eric based on previous reviews. They were right on. Eric took care of me quickly, kept my costs down, and even felt bad when my starter actually failed while they were test driving on another fix they did. Car came back in great condition, looked great, and never drove better. The shuttle drivers were friendly also.

I had heard negative comments about this dealership in the past. I typically do not believe everthing I hear like most educated people. So I went and bought a part from the parts department which I never used. When I tried to return the part the parts rep he said that part was not returnable or refundable even though they did not tell me their policy before I purchased it. I left a voicemail for the parts manager with a description of my concerns and requested a call back number. Never heard back from the parts manager and thought I would share this lack of customer service with you! I should have read some of their reviews and this would have never happened to me. You should be very concerned if you plan on doing any business with this dealership. They have managed to prove all the rumors about their dealership is spot on!!!

I recently just leased my very first car at BMW Concord and I was surprised at how well I was taken care of. Wendy Dahlstrom was instrumental in finding me the perfect car at the perfect price. She helped me through every step of the transaction and gave me sound advice.
If you are even just thinking about buying or leasing a BMW, talk to Wendy Dahlstrom– you won’t be disappointed!

This was my first experience with Concord BMW & not only did Adam in the Parts Dept. give me the wrong piece of trim the first time which was ok because I had to return anyway from San Ramon to get a part that wasn’t in stock but when I did return he gave me the correct part & apologized. He then proceeded to overcharge me which I balked at & he made the correction.
Whether this was an honest mistake or otherwise I don’t really know. Several days earlier I had told him that I would need the screws to install the trim & I assumed he had them in stock. But when I got there he said that he did not have them in stock & I’d have to come back tomorrow. Knowing that I needed them from our previous conversation I asked why didn’t you see then if they were in stock? He didn’t even remember our conversation but apologized just the same.
In conclusion my impression of this person in the Parts Dept is not very positive & left me with the feeling that I wouldn’t return again to do any business with them. Disappointing for sure.
I never had these kinds of experiences with Niello in Sacramento.

I was somewhat reluctant to go to a dealership. I’ve heard the horror stories just like everybody else and I’ve been loyal to my local repair shop. My family has been using that shop for over 20 years. I heard a grinding sound from the front of my car and my repair shop was closed for vacation. My girlfriend’s father recommended BMW Concord. I don’t live in Concord but I went ahead and took a chance and drove there. The service advisor, Eric Usher, was more than accommodating and he put my fears to rest. He even got me into a loaner car. As it turned out I needed front brakes. The charges were reasonable enough and the turnaround time was pretty quick. I appreciated the excellent service. Thank you Eric. The whole experience was worth the half hour drive to Concord.

(This review is for the service department.) No one likes to visit the mechanic. It’s like going to the doctor. Except usually way more expensive and you don’t get a lollipop or sticker afterwards. At BMW Concord, they do however, provide a nice lounge area with complimentary coffee and snacks, wifi, and they are usually prompt and very courteous. Amy B. is especially great, always answering my questions in a timely manner and making sure me and my car are treated well. Also, it’s nice that a shuttle will pick you up or drop you off if you don’t have time to wait. Even better, is being able to use a loaner car if needed.

This review is for service dept, specially for the new advisor I got assigned to, Eric Usher.
I got there late, but he was very accommodating and said he saved my loaner car. I was in and out in no time.
He was able to explain to me how the maintenance program works. All I can say is that I’m an so glad I leased a bmw instead of a Mercedes. Picking up my car was easy as well. It was ready and waiting all nice and clean! Thank u Eric for the great service .
Cheers!!!

Go see Ken Gonsalves at BMW Concord; no need to shop around!
First time buying/​leasing a car, and from the moment I met Ken to the moment I drove off the lot, I had an extremely pleasant experience. Ken is an honest, trustworthy, patient salesman. He really took the time to walk through features, things to consider (without trying to unnecessarily «upsell» me), helped weigh tradeoffs between models, and ultimately helped me and my husband find the perfect car at a great price — it could not have gone smoother. He’s personable, responsive, and will go out of his way to personally explain anything and everything you need to know– he really goes the extra mile. Anyone looking to buy or lease a BMW needs look no further — go see Ken. I was also very pleased with the service we received working with Alyce in finance. She was patient, reasonable, and a pleasure to work with as well. Thank you for helping us find our dream car!

A lot of companies talk about customer service and say it’s their number 1 priority but don’t show it in action or attitude. Concord BMW really are the real deal, they are different! Both Sergei and Sheila went above and beyond to get my deal done even driving to SF to get signatures! My entire experience was first class! Bmw SF should take notice! Thank you!

Michael Heller is a superstar. I was ready to go to LA to buy my loaded 2015 428i convertible. I was more than willing to fly down but Mr. Heller in a no nonsense fashion made the trip unnecessary. I have spoken volumes to others about the experience — heck who would ever think buying a vehicle would be pleasurable. I’ll definitely return to Mr. Heller for my next BMW. Do your self a favor and go see Mike if you are in the market for a BMW.

Great place, professional staff, good prices and good knowledge of the cars. What else does one need before buying a new BMW.

Mike Bushel is very professional. Prompt with emails and phone calls. He is a real mensch.
I went in to service my wife’s 2013 128i and bought another BMW… X1. Now we have an orange and a red BMW.
Amy, our service advisor, is also great and she loves dogs.

Michael Heller is the best. Purchased my 528i and made the process easy with no pressure and showing the value of my purchase. He knew the car inside and out but took the time to demonstrate and explain to me and my wife. We stayed past closing to to finish the deal and after all that, Michael told me to leave my rental so my wife and I would ride home in the new car and he returned the rental the next day even though I rented it from Fairfield. If you want service and no pressure sales, go see Michael at Concord BMW.
Thanks Michael!
Vince & Venissa Oriarte

WEDNY DAHLSTROM — hands down, the car buying experience I’ve ever had!
After shopping around at various Bay Area dealerships and receiving decent service, Wendy truly impressed me with her outstanding customer service.
Going into the dealership, I knew exactly what car I wanted. Wendy and I negotiated a price that fit my budget; to a point where it was a little scary how easy it was!
Personable, warm, attentive and truly going above and beyond to ensure I was happy (also, FED me getting SUSHI while I waited for finance) are only a few words that I can describe how AMAZING she is.

We were looking for our dream BMW here & had the unfortunate experience with Mike Bushel. While test driving the car, we noticed a huge screw in the tire. We emailed both Mike & Wendy and neither of them addressed our concerns about the screw and if it was fixed. We were not able to come in to an appointment but it was their lack of customer service and care which forced us to look elsewhere. Thankfully the service we received at BMW in Pleasanton was beyond our expectations, especially after this horrible experience. And then today we received a very inappropriate and unprofessional email from him. Cannot believe the audacity & lack of tack especially for a person in management.
Bottom line: go to Pleasanton BMW!
*****Update***** emailed manager and never heard back. No surprise there!

They did it again!!!
I totaled my 328i, which I bought for great price at Concord, which I purchased after driving a Z4 for a few years, and prior to my 530i, 323is, X3.
So I need another BMr, Michael Heller sets me up with a PreOwned 335i.
Thanks Mickey!!!
I’ve got to stop buying cars…

This review is for Rob Graham at Concord BMW.
I’ve had several cars throughout my lifetime, but I’ve been waiting to order my very first BRAND NEW car until recently. I did plenty of research and knew that I wanted an all-​wheel-​drive BMW. I showed up at the dealership, unaware of what the perfect car would be, and Rob Graham greeted me.
I am so grateful that Rob was as patient and welcoming as he was. When I had been working with other dealerships and sales representatives, they lacked professionalism and patience that Rob showed throughout my purchasing process. He was open to all of my questions and allowed me to see/​touch/​drive any model that I asked to see. Before meeting Rob, I found that many dealerships and salespeople did not take me as a serious buyer. Rob enabled me to feel comfortable throughout the process.
After some deliberation, I knew that I wanted to custom order my PERFECT X3 and Rob helped me through figuring out what I needed and what was excessive. On Saturday, I picked up my car and I could not have been any happier to see that «spoken for» sign in the window when I picked her up. I’ve already referred a friend to Rob, and he was able to quickly receive the same level of service and professionalism that I did — my friend is a proud owner of a new BMW as well (thanks to Rob).
As long as I’m buying BMWs, I’ll be buying from Rob at Concord.

I have to admit the parts and service department is immaculate. You walk in and see this shiny black marble floor and all of the service advisors have ties on. I visited to have a service quote for my BMW, I normally go to East Bay BMW but my place of employment is around the corner. Eric was my service advisor and he throughly reviewed the services required for my BMW.
Now only if I had one of those 25% off the service coupons. Top notch customer service.

The dealership looks nice. thats pretty much where it ends.
The sales person we dealt with Wendy who was really aggressive and desperate to make a sale. Lots of back to back cell phone calls. Far too much. However, once the sale was in process she was incredibly attentive and even went as far as to get our little girl a cool bmw car toy for the yard. Certainly above and beyond. After sales service left a lot to be desired. Once you give the the 10, 10, 10,10, all 10s rating they ask for via the email after the sale, there is a lot less interest in getting back to you. No interest really.
You are lucky if you can get anyone to return your call there. The general manager of sales, who i think must have left, because I didn’t see him on the website, was a pompous liar who told us he was holding the car for someone else but we could have it if we purchased now. Very admirable. A sad and shallow manipulation. Why these salesmen continue to think they can treat people like this is beyond me.
We leased and are still waiting on the tags from the purchase back in May, I wrote another email and left another message today. Hence this stellar review.