ACE Motorsports

Fast, efficient and helpful. I bought a KTM and it was the only dealership that could provide test rides for the bikes I was interested in. No pushing just the information I needed. They process all necessary paperwork in the place so you’re riding out with the license plate and tags on the bike. Very positive experience.

I’m a mechanic and I do all my own maintenance. I spend about 500‑1000 $ a year here from the parts department. However, I’m done with this place. The last time I was there I tried to get them to reset my oil service reminder on my dash. They denied me, and said they will only do that if the their service dept performs the service – even though I have a clear record of buying all the maintenance related parts from them. They told me to go find another shop to do it. I’ll make it even easier for them and order all my parts online/​elsewhere too. I’m sure they’ll do fine without my business… at least that’s the attitude I get while I’m there.
Note: my bike is 5 yrs old, not covered under warranty. I did not ask for this service to be free.

Let me just say. WOW, customer service!!!
I started by taking my 2012 monster to ACE, to which i got a depressing diagnoses, starter motor — toasted at only 3,000 miles. But, im out of warranty :(Total sad face moment. But then comes ACE, they open the ticket with ducati, and get the part free. But, i still have to pay labor :(total sad face again. Ok, im paying labor, the starter motor is on the way from italy, all seems well. But wait! Ducati ships the wrong part., and not only that they say they dont have the right part. TOTAL SAD FACE :(and now i wait, about a month later, the bike is ready. Angry me goes to pick up my bike, your total is *Drum Roll Please* $ 187 dollars, I was originally quoted 300 just to diagnose and put it on the lift to install. Morale of the story, even though it wasnt ACE’s fault, they took ownership, and have earned a loyal customer.
Thanks ACE.

I have not bought a bike from them (yet) but still think they deserve a review. I went in shopping for a new bike and wanted to comment on the service and atmosphere. I was warmly greeted when I came in to the shop and they gave me some space before asking if I had any questions. Dave in sales and financing came up, asked about my needs and interests in a bike and gave me lots of good perspective on my purchase. He followed up a day later thanking me for coming in and asking if I had any questions. No pressure, just good service. If I go with Triumph, I’ll go with Dave and Ace Motorsports (will then update review to reflect buying process).

Lately I’ve left a couple reviews for companies that have great customer service and I wanted to share that with the people checking them out on Unilocal and it brought up a memory from a year ago when I purchased a Triumph from Ace Motorsports where I had the opposite experience and I thought people should know that too.
I’ve purchased many new motorcycles in the past years and always had a great experience until now.
The sales team was great as long as you are ok with purchasing a motorcycle for full price, don’t expect to get even a t-​shirt for anything less than full price.
My bad experience started at the parts counter with the taller of the two parts guys who «knows all» and when you question him on his knowledge he will talk down to you… I talked to the manager about my experience and he said «yeah, I’ve had to talk to him many times about that»…
I purchased a set of side bags for my Triumph and after reading the instructions, I wasn’t comfortable how the side bags would swing from side to side. Before I installed them I had asked about the design on a couple different visits to the shop and I was rudely told by the taller parts guy that Triumph know what they are doing and that I should just install them. I installed them to factory specs and was not happy with the design and wanted to return them and was told that I couldn’t because they are used now. UGH! I talked to the manager and he was NO help at all and now is defending his parts guy as if they have a special relationship even though he had to talk to him about his lack of people skills many times in the past…
The side bags are now in a landfill and I have taken an $ 800 loss.
Triumph is an awesome motorcycle, I love it…
I would recommend that you take your business to a different shop that has quality in every department.

I was in the market for a new bike, and narrowed it down to a Triumph. There were a few models I was interested in, and I a lot of local dealers only to find out «We don’t offer test rides» or «We don’t have any demo bikes, but might in a few weeks» I tried explaining ‘Hey, I’m getting a bike THIS WEEK, I have cash in hand” but that didn’t work.
Finally I gave ACE Motorsports a call. They’re in Concord, which isn’t Ideal for me, but were more than willing to let me check some bikes out. Took a quick BART from SF, and Dave hooked me up, and let me try a few bikes out. Based on what I thought, he suggested others that I should, or shouldn’t ride. I ended up riding a used Thruxton, with a great value, and ended up going with a 2015 model.
There was no pressure for me to pick either model. I think Dave was actually surprised when I picked up the more expensive, newer mode, given that the other one was such a great deal. But hey, I didn’t love the mods on it, and the Brooklands Green was BEAUTIFUL.
These guys treat you right, and are willing to work with you. No pressure to buy, and they even stayed a little late so I could stop in after work. Riding the Bike back to SF during the sunset over the golden gate bridge was just about as great as it gets.

Bought my Ducati Monster 821 today from ACE Motorsports. Awesome customer service. Augie is very good salesperson, doesn’t try to push too much, very helping and knowledgable. They gave me a very good price on the bike and extended warranty as well. Augie also helped me to get a very good rate on motorcycle insurance. Dave was very helpful with paperwork and Jim patiently helped me with motorcycle gears. Everyone at ACE motorsports is super nice and wishes you with a smile on their face.
Super happy with the bike. I definitely recommend this place to anyone looking to buy a motorcycle.

Just purchased a new KTM and the experience was like buying from your best friend. I felt welcome as soon as I walked in the door. Augie and the staff were awesome and this was one of the best experiences I have had purchasing a bike. If you are looking to buy a Ducati, triumph or KTM this is the place to go.

Long story short, me, my brother, and my dad decided to buy bikes together. ACE motorsports beat everybody’s else’s prices and had the exact bikes we wanted within a few days.
Augie was our sales guy. He’s been dealing with motorcycles just about as long as I’ve been alive (his son also works there if I remember correctly). Super happy with the bikes. Customer service is top notch.
I definitely recommend this place to anyone looking for a Triumph or Ducati. They bent over backward to make sure we got what we wanted at a really good price, but more importantly, they really do have the best customer service out there.

Bought my Triumph Bonneville on Saturday from Ace. They were pros. The price was very fair, the sales negotiation was easy and honest, the service department was helpful in customizing the bike, and the purchase time including customization was fast so that I didn’t spend my whole day there. A special thanks go the Auggie, Dave in finance, and the service department. I would and will go back and continue to do business with Ace. They are kind, honest, helpful and fair. Big ups to Ace.
Charles

I have had a very pleasant experience with Ace. Traded in my Daytona 675 and picked up a used Tiger 800. Augie was a very knowledge salesman, and everything went off without a hitch.
I’ve returned for 2 minor adjustments, and was pleasantly surprised to not be nickel and dimed for anything. The service folks were responsive and helpful, and very accessible to make the adjustments without making me wait.
I’m very satisfied with the experience and will bring my bike back when its time for its next service.

I don’t normally do reviews but I just recently got my Ducati here. This place has a great selection of super cool motorcycles, and the guys here are amazing! :] Dave, Jim, Brandon (both), Nick, Tomas. I didn’t list the names of the rest of the staff here because I don’t know them, but I’m pretty sure they are awesome too. They’re very friendly, helpful, and accommodating! I came here to look at the Panigale and Dave answered all of my questions and helped me through the whole process of getting the bike I wanted from start to finish. I was a little (no, actually very) apprehensive about taking my bike home by myself when I got it and couldn’t find anyone that Saturday to ride with me or take it home for me so they trucked it to my house, which I thought was super nice.
They take real good care of their customers and their customers’ bikes so I highly recommend this place. I’m getting my engine sliders installed today, and next on the list is my bike’s fender eliminator. I haven’t received a no to any of my requests yet. :]

Preliminary, pre-​purchase review:
If the customer service experience I got at Ace Motorsports reflects the purchasing experience, I’m pretty sure I will be buying my Triumph Tiger 800 from these guys – even though I live in La Jolla! Let me explain.. .
Back home in the bay for the week, I found Ace Motorsports by chance after breakfast at the nearby Mimi’s Café. I’d been eyeing the Triumph Tiger as my next bike but I had never sat on one before. Lucky for me the family agrees to make a detour and, once there, I had an experience unlike any I’d had in San Diego County.
We were greeted once we walked in, and as we made our way into the showroom we meet Augie. An awesome and relaxed interaction follows as he gives me a general overview of the bike and answers some of the questions I’d had. My wife isn’t really into bikes but I got the sense that she felt at home and at ease. I liked that. Towards the end of the overview, something magical happened – I was offered a test ride!
I’ve never been offered a test ride in the many times I’d visited other dealerships in the SD area (diff makes, mind you). It wasn’t even an issue that I had no riding gear with me because they keep gear in the back for test rides! So awesome. I didn’t take Augie up on the offer that day but it really left an impression on me, and is one that will probably sway me from the big four Japanese makes that I’m more familiar with. Maybe one day they’ll realize some people want to ride the thing before they buy it!
As a final note – and I’m not sure that it counts for anything – I like that this is a dealer that only carries 3 makes (Ducati, KTM, Triumph). Most Triumph dealers in the SD area are multi-​make affairs. Again, not sure if it really makes a difference but I like the idea of dealing with «specialists.»
I hope to be able to review the buying experience in the not too distant future!

This is long overdue but better late than never. Bought a Ducati Monster 696 and I brought it to ACE to get every service done. Every single time, these guys made sure everything was within specs and the bike was safe. They even went out of their way a few times and took care of small adjustments that they really didn’t have to do but did anyways. I’ve always had a great experience with them, not once did I feel unwelcome, and loved that they knew me as a person and not just some nameless customer.
This is one of the businesses that I’m really going to miss when I move up to Seattle. THANK YOU GUYS FOR MAKING MY RIDING DAYS IN CA EVEN MORE AWESOME!

Awesome, helpful staff and a beautiful showroom. Lots to look at and demos to ride. Couldn’t spend half a day there checking out different bikes.

I just bought a 2013 Triumph America here and my experience from start to finish was outstanding. I came in and was immediately greeted by Augie and a few other sales staff (sorry guys, I don’t remember everyone’s name). But everyone was so friendly and while they were busy, Augie was attentive and answered all my questions. As a woman, it’s harder to get a test ride from a dealer but not so here. Ask and you shall receive. In fact, Augie suggested that I do to make sure it felt right. They gave me a great deal on this 2013 and Dave in finance was super friendly and personable.
Lastly, when I got home I noticed some grease on what looked like the oil case. I brought it back and Nick, in service said it was just some residual grease flung off by the chain. But he double checked everything to be sure. Super nice people. Augie even called me the next day to say he was sorry to have missed me when I was in and asked if everything was going well. That’s great service.

I consider myself pretty lucky to be living within 50 miles of at least 3 Triumph Dealerships. I was pretty set on getting myself a Triumph Scrambler. ACE was the second shop that I called.
I spoke with Auggie who informed me he had a ’13 just un-​crated and if I was interested to start off by applying for credit. I hopped onto Unilocal to see what kind of reviews ACE receives\ed and it made me a bit leery of proceeding. I called the next shop.
My experience with the next shop was over the phone. Although the person I spoke with seemed like a good enough person and was willing to answer questions he didn’t seem enthusiastic about getting me into a Scrambler. Low and behold, I get a text from Auggie that includes a picture of the Scrambler that was just uncrated and delivered.
Next morning I was at the dealership. I’ll note it here that ACE has one of the coolest shops I’ve been to. They had vintage motorcycles throughout the shop, a couch with streaming moto-​videos, and some really nice moto-​porn in the form of Ducatis and Triumphs throughout (if there were other brands I was oblvious). Lot’s of really nice used Ducatis.
While there I sat on a Triumph Bonneville SE and Dave (I believe owner of the place) approached me and offered to answer any questions. He patiently listened to me ramble about the bikes I was interested in then when I mentioned talking with Auggie he kindly got Auggie. The point of this, it didn’t take long for me to be approached by an employee (owner no less) willing to answer questions and pull out bikes for me to sit on.
When Auggie came around I told him of how I was considering other bikes. I sat on the Bonneville SE again and he agreed with me that it was a cool bike but suggested I take a look at the Scrambler. Sure enough, 0 miles on the odometer, assembly marks, assembly stickers on the tail light… a brand spanking new Scrambler in front of me. Great tactics by Auggie, I was set on getting the Scrambler whether it be the one I was looking at or elsewhere.
Up to this point, I had suspected Auggie to be a motorcyclist before being a salesperson. This was important to me. My suspicions were confirmed when I saw the picture of him dragging knee on a Superbike. I’m not naïve to think Auggie’s is there for any other reason but to make sales but I do believe he was excited to see me get out of there with a new bike (which as I told him was to replace one that was stolen from me a month prior).
I filled out the credit application with my less than average credit rating. Auggie and Dan (the finance guy) were able to get me financed with monthly payments that was within my budgetary range (and lower than the previous dealership I had applied for credit). However, they needed more of a down payment than I wanted to spend. Auggie and Dan were able to work out arrangements for the larger down payment but I still prepared to walk away.
Again with great tactic, Auggie suggested I take the Scrambler for a test ride. Side Note: previous dealership turned me down for a test ride of the Scrambler they had on stock. I was impressed that ACE would let me test ride and made me want to buy my motorcycle from them.
As I waited for the Scrambler’s final preparation I waited around the lounge area. The guys behind the counter were also motorcyclists. They all talked with me about my potential new purchase and didn’t seem like elitists or snobs at all… in other words attitudeless.
In going through the typical signing of the contract I struck up a conversation with Dan. Dan is also a motorcyclist. I believe all true motorcyclists love to talk about motorcycles. Dan seemingly didn’t mind talking to me about motorcycles as we waited for things to print.
After providing the downpayment and signing where needed Auggie handed me my Triumph case with keys and manuals. He introduced me to the parts guy, crap I forgot his name, but a very mellow and approachable (again a motorcyclist not a snob) guy. He went over the features of my Triumph, accessories, and wrapped a little about the bike.
Fast forward, a week or so later I was ready to bring my bike in for her 500 mile service. I called ACE to ask about and schedule the service. Brandan, I think was his name, was another mellow\helpful dude. He was able to schedule me for that week or weekend for the service. I’ve read forums where folks get their Triumphs back with oil leaks and loose bolts. Not only did I get my bike back within 2 hours no issues whatsoever with my bike. In addition, Brandan called a few days later to follow up and make sure the bike was running good AND how my ride was. How cool is that?
ACE five-​starred it with the Sales, Parts, and Service experience they provided me with. If you own or want to own a Triumph you should go there.

I’ve had a great experience with ACE so far. I bought a used bike that ended up having a few issues. Even though there was no warranty on it, they took a look at it, and resolved all of my issues quickly at no cost to me. They even came to pick the bike up from my house so I didn’t have to drop it off!
Overall a great experience. I’ll be back!

While I enjoyed my sales person at the time, I was kind of nudged towards a bike I thought was too tall and top heavy for me. Here I sit a few weeks later with a bike I hate.
I called the sales manager to see what he could do to help me, and basically if I want to trade my bike it will cost me thousands of dollars.
I was NOT offered a test ride of the model of Triumph I bought.
WARNING — there is ZERO cooling off period so you buy that bike, you are stuck with it. Make sure you are 100% sure of what you want before buying it. I made an impulse buy based on «well, this is our only Thruxton, it could be gone at anytime…»
I totally regret it.
I think they should do something to help this situation or at least WARN everyone of this when they buy.
I’m stuck with a bike that asthetically I love but I hate riding.
Thanks Ace Motorsports! Being nice isn’t enough. If you’re not going to offer a test ride to a customer with a valid license, you should allow them to swap the bike once.

Excellent selection of Ducati and Triumph bikes (scooters too) with a super friendly and knowledgeable sales staff and what appears to be a good group of mechanics.
Dave in sales let me test ride an amazing Triumph Tiger 800XC right there on the spot and one of the mechanics replaced a missing visor screw in my helmet for free. ACE Motorsports is everything a motorcycle dealership/​shop should be: friendly, knowledgeable, and resourceful. If I decide to pull the trigger on a new Triumph this will be the place I go to buy it.