Saddlemen

This company make and sell defective motorcycle seats
purchase a a Suzki haybusa with a saddlemans seat on it. the tads that hold the seat on broke. it was ship to them– a week later they were called and could not find the seat– it was delivered almost a week before– I like close so I wanted to pick it up– I was told they would call the police-​the dealer was told it would be a fast repair– put the staple and replace the pan– but saddleman told me it would be 2 – 3 days to repair.
This was not the first time this has happened– the tabs have broken on others, that is why they changed the tab to metal– they have known it had problems but have done nothing.
so watch out for the product this company makes, the customer service is very bad — it is bad all around. stay away from this company.

Anyone that rides a new Harley knows that the stick seats suck. Plain and simple. The big-​dog in the industry is Mustang Seats. I’ve had several bikes and they all have had Mustang seats.
I should have stayed with Mustang. Nope. I went and got all exotic and shit and special ordered a seat from Saddlemen. It took two weeks to get and when it finally came, it was a very poor quality item.
When you shell out 500 clams, you expect quality. Not the case here. The back rest was manufactured in such a way that the only way for it to work would be to be riding my Harley as if I was somehow riding a barcalounger!
Then, the adjustable screw broke.
Then, I found a defect in the leather.
Then, I found another one.
Then, another one.
Geez… it gets better (not really).
I called Saddlemen and the kid said I could return it at my expense and in 2 – 3 more weeks I would get it back.
Huh?
I finally spoke to the GM who said they would pay shipping and I should expect an email from UPS within 24 hours. Why can’t they just email it to me? So, after 36 hours, I still haven’t received the email… I even emailed Saddlemen and their response was, «It takes a while. I’ll send them a reminder.» WTF?
Still waiting…