PK Line

Driver who delivered our cars in MD was rude beyond belief! He called us to let us know he was around the corner because he couldn’t get to our street. We didn’t understand why he couldn’t get to our street, but went to the corner and didn’t see him. Had to walk for blocks and blocks to find him, only to see him when we returned on the very other side. Truth of the matter is he had driven passed our home and was too lazy to drive around to get into our street. Was mad to be waiting even though the delay was because we couldn’t find him.
The worst part was when we started inspecting our cars and he was following us and making new marks on the bill of landing? why… when we noticed and made eye contact he said «how long is this going to take, pay me now, just sign here, I have to go»…we said, we just need to inspect the cars very quick before we sign. He insisted «pay me now, I have to go»…we refused to sign anything before inspecting our cars, and he got into one of our cars and tried to drive it away! It was horrible! I had to jump in front of him next to the door and said he was not taking our cars anywhere! He said «I call police» (he didn’t speak much English)…we said «yes, good idea, let’s call the police right now!»…we then took our phone to record everything but of course in front of the camera he would tone it down.
Long story short, the police came, could not get involved because it was a civil matter, not a criminal matter, but agreed to witness our payment, and getting a receipt. We also got a video of that. The driver then gave us the paperwork and agreed to let us inspect the cars before signing. After a couple of minutes the police had to go because they got an urgent call, so we started inspecting the cars, when we turned around the guy was GONE! Both of the cars had some minor dents and scratches and we could not note them in his copy of the bill of landing.
We were referred to PK Lines by
. The broker had good service up until this incidence. I called Jason at
while waiting for the police and left him a message. I also left a message with dispatch. Until today I have not even received a courtesy call back. I understand PK lines is a third party but given the circumstances I would have expected my broker to just give us a call. I tried to call Jason once again a couple of days ago since I have a referral for him (his actual service was good as long as they don’t refer again to PK Lines), I said in my message to please call me back about my issue otherwise I wouldn’t feel comfortable sending my referral to them. No call back yet.
If I could give them one star I would but the drivers who picked up the car in CA were nice. Stay away! We’re not going to follow through with this because we don’t have the patience and our damage is minor. BUT THERE IS DAMAGE!

Horrible customer service! Not sure how this Bobby is in charge of let alone owns the company when you can’t even answer the phone professionally; car was picked up in VA on Feb 5^th, was told it would be in CA on the 11^th, no car, 12^th no car, 13^th no car and looks like the 16^th it will be to me in San Diego. No explanation as to why it is so late, no updates from the carrier as to where the car is, no sympathy or offer of compensation for the car being so late… I had to adjust my schedule Wed, Thur, Fri and now Mon in preparation of the car being delivered and when I explained that to this Bobby guy all he said was ok… wow…just wow… horrible experience, horrible customer service and I would not recommend them to anyone… GARBAGE!

I moved my car from Chicago to LA and PK Line did great job. Bobby was very nice gave me a great deal! My car arrived on time in great condition!

When it comes to shipping your car make sure you pick a company who values customer service. PK Line could not have been more of a nightmare to work with. I shipped my car from VA to CA and I was told when I arranged my car to be picked up that it would take approximately 7 days. It came in 12 days. Not once did anyone inform me that they were behind schedule. When I tried calling over the weekend I got no answer. Come Monday when I called I found out that they are closed on weekends and that’s why I couldn’t get ahold of anyone. Not only is that ridiculous but they don’t even inform you that they are closed. The entire company is unprofessional and extremely rude from the staff to the driver who finally but rudely dropped off my car. I had multiple questions about my car and when I called PK Line to have them answered no one picked up. I left a message specifically asking to be called back and have yet to hear from them. Worst experience ever.

STAY AWAY FROM THEM! I had my car shipped from Virginia to California and when they delivered my car it was so filthy that I couldn’t tell that my car was black. I obviously couldn’t identify if there was actual damage or just dirt so I paid and they told me just to sign and I could let them know later. Once I went through a touch less car wash twice it was clean enough to realize there was two large scratches on the top of my car and a small dent in the side panel of my car. I called and emailed them and they said to get three estimates for the damage and send them and it would get taken care of. I got the estimates and sent them and didn’t hear back for weeks, I followed up via phone and email numerous times and finally reported it to the BBB and they finally responding saying they won’t cover any of the damage because I signed for the car at delivery. GO TO ANYONE ELSE!!!

Just shipped my 6^th car with PK Line, between CA and MD. They are great. Door-​to-​door service. Extremely reasonable pricing. If you happen to drop your car off at their Alondra location in Compton, don’t expect fancy. It’s how they keep their prices LOW. NOTE: When they deliver your car you must give them cash or certified check. No credit cards. But well worth it. They haven’t raised their price in 5 years. $ 900 coast to coast. No one can touch that. I have been recommending them for the past 5 years.

Amazing Service!!! There isn’t a job Bobby can’t handle. His customer service and promptness is impeccable. I will never ship my cars with anyone else. Thank you Bobby!!!

Had to ship my dad’s car from FL to CA.
These guys are friendly, and competent.
Ask for Bobby, he’ll offer you the best deal, and tell you when your car is expected to arrive. He’s one of the best!

Best shipping company, ever. shipped my brand new 2014 honda civic from CA to Nj, took about a week to get to my location, driver called 24hr prior from both pick up and drop. i live in a narrow road so driver kindly asked me to meet him at the nearest parking lot which was about half a mile away, which was fine since he did driver over 3000 miles across county, car was in perfect condition. would recommend them to anyone whos looking to ship their car, thank you again!

I recently moved cross country (NJ to CA) and was referred to PK Line via a car transport broker (Exclusive Auto Shippers).
Overall, PK Line was great. They promised and delivered on both the car pickup times and dropoff times. The cars were delivered in the same condition they left me in.
My driver apparently broke down at some point but this never affected my quoted delivery time. PK Line got my cars off the trailer and got them to me without any hiccups.
The only bit of feedback that I think they could improve on is a little better communication as to status updates of the move to confirm that they are (or not) running on schedule. This wasn’t too big of a deal since you can call their dispatch and they’ll give you the driver’s number so you can connect with him/​her.
I would recommend this car shipping company.