Verizon

Darlene was great, she was able to get my wife and myself set up with a new plan in only a few minutes.

Before I walked in here I had Tmobile and they were charging me a lot for bad service and slow Internet speeds. I had many friends who had verizon but for some reason I was under the impression that it would be a lot more. So I walked in this store while shopping in the area and the store Manager Jose C. Introduced himself and told me he could help me set up a family plan that would save me money and get my the iPhone I’ve always wanted. At first I was completely in denial that he could save me money being that verizon has always seemed to be expensive. Crazy enough he was able to save me $ 35 a month and get me and my wife 2 new IPHONE 6 plus for a great deal. Over all I have contacted Jose probably 8 to 10 times after this purchase and he has been nothing but kind. The staff there was also nice and offered my son a bottle of water. I would recommend you ask to deal with Jose. 5 Star service all around.

If I could have this store closed down I would. AWFUL customer service. My first time at this store and I went for my usual phone upgrade which is usually smooth and fast. I had an employee named Judith help me at this store. The entire process took 3 hours to get my phone. She acted like she knew everything and repeatedly said she knew because she worked there for a year and a half. Judith didn’t know the details she was explaining and input the wrong phone in the system so I had to go back for another hour to wait for them to fix THEIR ERROR. At one point 3 different people were trying to fix this. All of them were no help and rude. I would stay away from this store. I am never going back and will make a formal complaint against them. That’s how bad it was.

If I can give this place negative stars I honestly would. I was greeted by a man and he turned me over to a young woman I didn’t get her name but she was tall about 5’8 athletic build light hair and winged eyeliner. She was not nice to work with at all, I did my research so I wouldn’t be out of the loop when I came to buying the phone, I asked her questions and she didn’t seem she wanted to help me she would didn’t even give me options. When I asked her to activate my old phone on the account she refused. She kept making excuses. This is something that I’ve done before and she was just rude about the whole situation. And as far as the device payments I know that I only have to pay taxes but she said $ 100 plus taxes? Umm no I don’t think so it doesn’t make any sense, I decided not to buy the phone she was awful, attitude check. Funny thing is I work for Verizon. So I know the scam she was trying to pull. I know she works off commission, but honesty and a better attitude will help her customers return.

Great service… so far. I do understand they are there to sale so I expect some hidden fees, overall great customer service!

Lousy customer service! Not only did they give me the wrong phone but they refused to sell me one because it was «limited quantity.» I ended up having to call Verizon customer service to get them to sell me the damn phone! Never going back. Word of advice, stay away from here!

The customer service I just received horrible. I wanted to purchase two items the guy was more occupied being on his phone than trying to sell me the items. I told him I would be back cause I didn’t have the $$$. For that I’ll just go online or call Verizon customer service line they’re nicer and much more helpful.

Horrible service! Everyone is standing around! Fucken dick heads!!! Only come to pay your bill by machine.

Excellent customer service! And extremely helpful right when I walked into the door definitely going back if I have any issues with my phone :)

I’ve always had a great experience when coming into this location Jose was so helpful I switched from T-​Mobile to come to this company and I couldn’t be happier

I went today to look at their smart phones and service plans. My experience with the sale staff was not helpful. Not only did they hover the entire time I was looking at the phones but they were not aware of all the service options.
My suggestion is, if you use this location, know exactly what you want. Do not let up sale you because they are purely operating from a corporate script, and little knowledge of their products or services.

Came here looking to find out how much my early termination fee would run me. And they were already all closed and locked up. So don’t go by their opening closing times on Unilocal

I went to this place because I work very close. I usually have an ok service, but this last time I went I had the worst service. They have a person name Jorge that usually works in the back, I have no idea why the would even consider putting him in the front, even when they are busy. He is rude and does not have any customer skills. He should be kept in the back. My sister also had a horrible experience with him.

OMG Maria is the best !!! My review is late but I just wanted to say what a great experience I had with Maria. I was there the week of Christmas and wanted two 32g white air pads. Everyone and everyone was out of them even the warehouse. Maria keep her word and located what I wanted a week later!

I visited this location earlier today and was greeted immediately. I sat and waited a few minutes before being called to the desk. Miss Maria assisted me and was very knowledgeable with her products. Miss Maria made me feel comfortable with the decision I made on the phone. I did not feel pressured into purchasing other phones and accessories I wasn’t looking for. Miss Maria was very patient with me as I asked multiple questions regarding the product. I absolutely LOVE the Mophie Juice Pack that was suggested for my phone. I highly recommend this location as they have proved to have great customer service! Thank you again Maria!

Maybe they got rid of these horrible people below, and hired Gabriel — because he was GREAT! He helped me reconnect a phone, and transfer information, with no issues.
I’ve visited this location while on my way home from work, and will make the trek for good customer service any time!
Fast Service
Informative Sales
Easy Transactions
Polite and Good Sense of Humor — always a good trait!!!

Being this is the closest store to my work, I stop by here once in a while to get some services done. Usually, I go in and they take care of me pretty quickly, as I usually swap new phones every few months and I physically have to go there to get a new 4g LTE sim card for the phone.
The last time I went to switch to the Iphone 5, it took about 1.5 hours to get my phone switched. The girl that helped me, had a very difficult time getting the phone activated and I believe she wasn’t too familiar on how to bypass the activation. The phone was purchased from eBay as brand new, sealed but I think the person that sold it had activated a line but decided to sell the phone for money and didn’t properly release the phone.
The girl eventually got it activated by asking the manager to help her do it. They had to hook the Iphone 5 up to a wifi hotspot that the manager setup, in order to bypass it. The manager didn’t say anything and I was just standing there waiting and trying to see how much longer it would be. He just finished doing it and walked away, not saying a word.
The location is pretty easy to find and there is ample amount of parking on both sides of the store. You’ll get decent service but I“m not sure how fast you’ll get out here though.

My husband and I went to purchase a new smart phone for him, and an upgrade for me in April of 2012, I wanted to get the new Razor MAXX. the salesclerk talked us in the LG VX whatever, it was a special, buy one get one free… withing three days I had to take mine back, it would not read the sim card. and last week, six months to the date, my husbands got really hot, and fryed itself and the battery. they fed exed him another one next day, and sold him a new battery. Heidey the sales clerk took the phone to the back to see if it would charge, and she could not get it to take a charge, so she told us when the new battery comes in, to bring the old battery back and we will be refunded the cost of $ 43.48. I said, why not just keep this battery now, since we know its no good, and credit us now, or not even charge us, since she has the old battery. she said she could not do that, they had to charge us, and then when the new battery came in, bring back the old one for credit. so i go back at the end of that week, and they said I needed an appt. so i made an appt. went back today, and they now say the battery has water damage and i cannot get credit. I told them, this is exactly the condition the battery was in when we came in last monday, they said no it wasnt. I said well how do I know if when you took it to the back room, YOU didnt do something to the battery, whic h would explain why you didnt just keep the damn thing then. I think this is a way for Verizon to try to make extra money, like they dont already. The customer service there is horrible if you have Heidey as your rep. She has no customer interaction personality, she acts like she would like to be anywhere else but where she is, or we all bore her. Also NEVER EVER fall for the «Buy one, get one FREE» bullcrap. thats Verizon trying to move bad product… Will Verizon step up and do the right thing and give me credit for this battery? or will this fall on deaf ears and blind eyes???