Sprint Store

Go see Abraham, this store has horrible rating but his customer service is great. He was able to get me in and out with my problems resolved and without any extra money out of my pocket.

I switched lines from Verizon to Sprint and I found a better deal. Luis actually helped me and he presented himself with remarkable customer service. His demeanor was honest and I felt secure with my new line. At first I was reluctant in switching lines but Luis assured me that Sprint was the way to go!

Went in super frustrated, the manager (Hugo) made sure he met my needs end to end. I will only be coming to this store because it made me feel appreciated after a bad experience over the phone. Keep it up Sprint!

The Worst Sprint Store I Have Ever Visit. Completely S#!ty Service and the Techinical Support is Just As Bad. The Employees here have no care for their customers, and theu clearly show it with the horrible service. I would NEVER recommend anyone to this store. I had to call in TWICE to pick up my phone. The first time I dropped it off for technical support and after 4 hours I had to call to check the status of my phone; they lady simply says «it has been ready». From that, we needed to order a replacement and no update call after a full week. I call in today to check the tracking/​Status of my replacement, and they have the same response. I never thought my first review on Unilocal would be for crappy service !

Great place. Very helpful staff. I bought my phone here and I always get taken care of there.

The worst customer service ever, went there to fix a sprint modem, after talking to technical support on the phone and they send me there. The first thing the rep said, just as I said hi, «we don’t give service to clear customers», dumb, cuz I pay a $ 100 a month to sprint for the horrible internet service. I had to point the modem showing them it’s says sprint on it and even then they didn’t want to help, telling me they do not give service to this modem, after I encourage the rep to ask the tech ppl, suddenly for $ 75 she can look at it! I declined, if I had to squeeze the service out of them I am sure it not worth the $ 75. I went to At&t and got a new service and disconnected from sprint, that was just the last straw. Shame on you guys, that was the worst service I ever got in my life!

Absolutely HORRIBLE CUSTOMER SERVICE! Customers beware. I’m so glad I cancelled with sprint all together but I came in to turn in my phone since it was a LEASE. These incompetent reps tried to treat my phone as a buy-​back. It’s not my phone to sell back to you people! Manager and Reps both completely rude and unhelpful. Jose shushed me while I was trying to correct something he was saying to the customer service rep over the phone since it was NOT VALID information and would change the outcome of the conversation. wow! By far the most unprofessional and worst experience I have ever had in my life. Wish I didn’t even have to give them a star on here!
By the way… I called customer service myself after this horrid visit and found that they were trying to charge me for the phone as if I wasn’t returning it. HEY JOSE, Had you listened to me instead of ignoring and shushing me, maybe you would have actually understood what this FORMER CUSTOMER was trying to say.

Just here to have a tech look at my phone for a warranty issue but mayra said with a very rude tone that I didnt even have insurance on it and they wouldn’t look at it… I’ve had this phone changed before with the exact same issue and with no insurance and I had no problem. Hopefully whoever is in charge of hiring will think about hiring «CUSTOMER» Service reps. I came in on ¹⁄₁₁

I can’t even believe I have to give this place a star! Worst customer service ever! Waited 3hrs to get my phone fixed and right when I left my phone began to act up again. Complete waste of time, I guess there technical support are too incompetent to do the job. Oh and don’t bother asking how much longer because they are unaware of how to tell time, girl said «5 more minutes,» which turned out to be another 40 minute wait! Horrible place, they just made me want to switch my provider!!!

Best sprint store I haver ever been to the sales representative was very helpful thanks ernie Nolasco

This place is wakk. they never answer the phone. They never answer questions in person always trying to blame customer service and can’t give any solutions to problems that arise regarding their phone service.

Worst fućķįņğ service ive EVER had. The 2 guys i spoke to were cool. But i was there to see a phone Technician because of some issues i was having. I use my phone for work so I NEED it to work right. This girl Libby was a complete waste of time and space. She was RUDE, acted like she had no time to help me and didn’t listen to anything i was telling her. I can’t believe how she still has a job!

I can’t believe I give them one star! That was very generous of me. They rude and very cocky!!! They aren’t helpful at all. In fact this would be my second time coming into the store for the same problem. (And it’s still hasn’t been resolved) I have no idea why they even work there if they can’t help and assist with phone problems.

avoid this establishment, rude uncharismatic workers who glued to their phones, she answered my question but in the most unpleasant manor.

I came here to have a good local experience, and renew my phone contract. Well, they are pushy as hell! The vibe was; come in, buy something and get the F out. I will not return to this location. I would suggest you go elsewhere if you expect people to do their F-​ing job.
As for sprints service in this area: Decent. Its cheap, and more reliable than metro: cricket.

please don’t come to this store. this was my worst mistake ever. they treat costumers like shit. once they have your money they don’t care about you as a costumer at all… never will i deal with this store again. I’m trying to save you the problem. ERICK THE ASSISTANT MANAGER IS AN THE RUDES PERSON EVER

First bad review I ever had to do and checking your previous reviews I’m not crazy. So my mom owns a iPhone 5s she mad a mistake and lock her phone okay I agree her mistake I call sprint to check what I can do me being 50 miles I wish I can help so I ask where can she go to get a LIVE person of course they said sprint so my mom goes to the store and they tell her it will be $ 75 (really to unlocked the phone I can go to my 10 year old cousin and do it for free) to make this story short my mom ask for the girl name that is helping (the reason we ask so sprint care can contact her) of course she made a funny look and laugh. Umm someone woke up mad… But anyways you charging me to
Unlocked my phone $ 75 but you can get better customer service someone should use that money to get a better system to train your employee and please fix your contract … So of course I went to Apple and they did it for free wow and I’m not paying them for my service. This girl name is Viviana Mora

RUDE!
Don’t come to this store. The guy named Josue is really rude. Its not my fault he has the short man complex. Take your time and money elsewhere.

I really hate when employees have to ask for breaks in front of customers. It makes me feel like I’m going to be helped by a person who is in a rush. For the amount of employees they have in the store the service is not acceptable. After each employee finishes with a customer they have like a ten minute conversation on the side. Really sad because this is spoofed to be a corporate store but honestly there is nothing professional in the store except for the clothes they wear. Since this is one of the closest repair stores my suggestion would be to come prepared to leave angry.

The people at this sprint store are condescending and rude. The worst service of all sprint stores. I love Sprint their service and devices, but this store (being a cooperate store) brought them down in my book. Employees were posted up sitting on the counter, and just unprofessional. While they were supposed to be fixing my device, they even changed the ring tones and notifications to random unapproved media. At all cost DO NOT GO TO THIS STORE. There are other sprint stores all across Los Angeles that are better that actually care about customer satisfaction.