Old Navy

I would give them zero stars if I could. Incompetent manager and staff. They are so disorganized. All the employees give you different information about their sales and promotions. They don’t honor the coupons you bring at the register even after I asked two different employees in the store and they said they would. The manager at this location has no idea what she is doing, her staff is clueless.

I have a question .who is that freak you have representing your company on tv!!! he is sooo creepy. makes you so uncomfortable to watch. thought corporate should know

this for adrian the employee who works here. if your boss is reading this, you should get a promotion or atleast a bonus. excellent customer service very patient with my wife. she thought she was missing an item, they counted it 1 by 1 and this guy was very patient with her. more success brother

This store always has some pretty good sales all the time! Always can find a gift or two for a few bucks. T-​shirts for $ 5 – 6. bucks can be had quite often. Check the clearance area for these deals. If not, store has a lot of season end clothing and over stock pieces as well.
Big store tucked away in the corner of Citadel Outlets.

Really really bad service. I went in store to use a coupon that I had seen online to use on my purchase I showed the associate my phone to obtain my $ 10 off she stated I needed a code. When it said no code required. During my visit I was given a coupon to use for another purchase but I had to buy $ 60. Wasn’t happy with my service so I gave the associate my coupon and told her I was never coming back. Not happy with my experience. Why advertise coupons if you can’t use them.

SUPER LONG LINE at the cashier! There were 3 rows & they have 12 booths but only few stations were open!!!
My friend ended up not buying the top we came back for Have someone wait in the line for you while you shop to avoid waiting.

Usually I can find nice pixie pants and a cool summer tank top at Old Navy. Other than that, I check it out for toddler clothes… But they don’t always have great deals on those, particularly at this «outlet» store.
Each time I’ve ever been here, the cashiers have been nice, yet, there aren’t many of them. At times, the checkout line can be dreadfully long. If you are pushing a baby stroller or anyone in a wheelchair, you can expect an off-​roading-​like experience while trudging through the line. People just randomly grab stuff while they’re waiting in line and nonchalantly misplace it or let their kids throw it down.
Each time I’ve been here, some of the people working the floor have been incredibly unhelpful and rude to other people. Is it because of what I mentioned above about customers not putting stuff back? It shouldn’t and doesn’t matter. We expect working professionals. I don’t even bother with asking for help if I overhear an employee being condescending or intentionally unhelpful.
One girl in particular at the dressing rooms was very nice and helpful.
There is always so much stuff crammed everywhere that it’s hard to actually navigate through this store. It’s even harder to find sizes because everything is either jampacked together or people throw everything they touch down.
The worst time to go is on any Saturday or near the holidays between November and December. If you go anywhere at the Citadel at all, try a weekday right at opening time. You’ll get nice service and not so many people climbing over clothes racks and displays while you’re trying to shop.
If you sign up for the welcome email on Old Navy’s website, they will email you a 20% off your entire purchase coupon — valid online and at any regular or outlet ON store. I recently used it for items that were on sale and marked clearance.
Review #351
Unilocal challenge 2015 ³²⁄₁₀₀

Every time I walk in here there’s clothes all over the floor! Makes me not want to shop here. I understand it’s the holiday season, and you have tons of people walking through your doors but you should always have a recovery team fixing displaces and tables.

Oh Old Navy. You have such potential. If only you were treated with the same respect as Banana Republic and Gap — your stores would be more organized and your staff would be more professional. Alas, that is not the case, so Old Navy gets the red headed step child treatment, sadly.
That said, I do love this location. If you time it right, you can score some pretty killer deals before they get released to the regular stores. The key is to get here early before the crowd arrives and leaves the store looking like a major tornado just hit.
I’ve come to this location several times with success. Now granted, when I come in the afternoon or late morning, it takes a real commitment to stick it out at this location. It gets INSANE. People love a bargain, as do, I but some people lose their ever loving minds over it (ever watch Extreme Couponing — you see my point). When that happens, all hell breaks loose and unless you have no other option, you gotta make a beeline for the door. It’s not worth the hassle. But, when it’s quiet and calm, this place is worth it. So, time it right — you won’t regret it.
I’ll be back, for sure.

While at the Citadel, going through Fossil, Coach, and the other outlet stores. After spending big, sometimes its OK to just spend on regular everyday stores. With the winter coming around, I wanted prepare and go to Citadel’s Old Navy Outlet Store.
As I mentioned, I splurge on the luxury items, but I just needed something for the cold winter. When I walked into the store, either it was the manager or marketing person for Old Navy seemed desperate to get people to sign up for something to get a discount. In all honesty, it was sad. I am not sure if stores sales were down or trying to attract new customers, but Old Navy’s reputation can do without the salesman at the entrance.
I asked one of the staff if they had Henley Shirts. The girl directed me to the Henley Shirts which were hidden. With the cold weather coming, I thought Old Navy would put the warm clothes at the entrance, but still felt like Old Navy was trying to get rid of their summer stock. Unfortunately, I did not find a medium Henley shirt. It was mostly all L, XL, and XL. So, I was not happy to see that there was not enough stock of medium Henley Shirts.
So, I decided to look for the jackets. So, I found a jacket that was pretty thick and had a zipper hood for $ 59.94. I haven’t worn the jacket yet since it has been pretty warm in CA. I don’t even know why I bough the jacket when most of the SoCal season is warm. I will attempt to return the Jacket unless I see something in the forecast seeing month-​long rain.
As I read the other Unilocalers’ Reviews, I would have to agree that this store is a mess. I would have preferred going to Ross Stores instead. Everything was cluttered together and not enough room to walk through especially with the baby strollers. I’ve been other Old Navy Stores and their aisles and walking paths were wide open and you’d get more traffic.
Its rare that I give any Two Star Reviews and still purchased, but it may be One Star when I return the jacket. i just have this weird feeling when I return the jacket, it starts pouring. Better yet, if they have more medium Henley shirts, I’ll just do an exchange.
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Pretty good sales on some days. But over all still good.

This store is a mess. I seriously like to recommend a line for returns. The lines are long and one of the workers was pretty rude. I was returning some items my daughter got for her birthday. I asked one of the workers if she had a price gun so I could anticipate how much I could spend on new clothes. She said she didn’t have one and said the woman at the fitting rooms did. Fine. So we went there, stood in line. I asked her to scan my item because I was going to return it and get new items. Another employee had the gun and she asked me to wait for him. OK. So maybe he didn’t think I heard, but he shouldn’t have said it anyways… He told the woman, «So people are too lazy to wait in the line or what?» Be happy I was with my daughter or I would have chewed you out. Maybe you should have scanners in the store so patrons can check their own prices. My apologies jerk for you having to do your job!

I like that I have an Old Navy so close, but this one could be better. I feel like their selection of clothes is very limited and everything is always scattered all over. Most recently, we waited in line for like 10 minutes because there was only one cashier though there were employees in the back trying on clothes for themselves. I only go because its local but after my recent trip, I think its time to find another even if its a little farther.

I am not a fan of toooooo much stuff in the store. You need time to dig through all the stuff. The deals aren’t so great.