American Apparel

This place is closed — we drove all the way out to Commerce to find this out. Should have checked the Unilocal tips earlier :(

Worst customer service experience I have ever had. Management and sales associates both clearly have no care for their job. Got my change thrown at me by the manager ringing me up. No wonder the company has been going down the drain. Will never return and will definitely tell everyone I know not to return either.

Went when there was a sale … Was rung up without the discount … Was told I couldn’t get my money back in cash or gift card and couldn’t return because it was final sale because it was discounted yet I wasn’t given the discount? Oh and they couldn’t help me be because the manager was not there and was not picking up the phone all day… Bunch of idiots… seriously pissed me off.

Was happy with the prices on the disco pants!!! will be returning for more pairs !!!

One star for being open another star for the lights being switched on… It’s empty of customers for a reason k guys

Let me first say that Gabriel, the store manager is a ROCKSTAR! My past experiences at other American Apparel stores have not always been the best, but Gabriel was beyond professional, helpful, accommodating and patient. I needed to costume 7 girls for a community event, and the pant I originally wanted was out of our budget. Not only did Gabriel suggest several other options, he found the perfect pants, called to let me know when the shipment arrived, and was a total lifesaver. Although there are two American Apparel stores close to my home, I will be driving to the Citadel just because of the customer service I received from Gabriel. Thank you again Gabriel! You’re the best!

They were doing some good sales when I walked in the other day. I bought some shoes for about $ 15 and nail polishes for $ 1.

Checked online for a pair of black knee-​high socks, and saw that this location had them. I called, JUST to make sure that they in-​fact had the item and I was told that they «had lots». I get there and the first employee says, «oh we haven’t had those in forever». I say, «I called earlier and someone said you guys had a lot». She then asks her coworker and her response is «We got rid of all of them a while ago». I tell her the same thing I just told the first girl. They both ask one more employee who then shows them where more than 10 pairs of thigh-​high socks are. The first girl doesn’t even apologize for blatantly lying to my face, and the cashier gives me a dry apology as if I’m the one who gave her the false information. I will NOT be shopping here ever again. It’s one thing to be unsure if your store has something in stock, but it’s another thing to DELIBERATELY tell a customer that you don’t have something when you really do. :(

Love the brand but this location has horrible customer service. i wish I could give them a higher star rating but being that it’s that bad, I won’t. I’ve been here multiple times and I’ve only been greeted like 2 times. I’ve literally walked in and was looked at directly by 3 employees chit chatting and they didn’t even greet me or anyone else that walked in. How do these people get hired! I’m not saying they have throw a party for me when I walk in but I mean if they work in retail atleast a hi how are you” wouldn’t kill them. That’s super annoying to me. Where the hell is a manager in charge or are they the ones talking as well ignoring customers smh. Aside from the customer service, you can find a few good things here

I’m pretty bummed about the service at this location. I love AA and what they represent, I love the fair prices (especially at the outlet), what I’m unimpressed with is their customer service. I was never greeted upon entering even though there was someone directly in front of me and I was unhappy with the fact that the two people on duty were talking back and forth, but failed to acknowledge that I existed. Also, they were cussing out loud at each other. WUT. Okay, I’m not a prude. I’ve had a sailor mouth myself, but dropping the «f bomb» with customers in the store is pretty bad. Totally let down as a paying customer. I’d rather pay full price at a different location then shop at this one.

Cheap nice bargain! Sametime service is cheap style too, fair enough a outlet store… Sunday morning ignored by three girls who were busy at taking snap shot of themselves.

I enjoy shopping at American Apparel, and was VERY excited when I saw that Citadel had an outlet store! Within five seconds of entering I found something I absolutely fell in love with, a see-​thru lace dress, and at 30% off how could I NOT buy it?
Although most of the designs are too simple for my flamboyant taste, I love coming to American Apparel for my basics. The longevity of their items are pretty good, and always super comfortable.
I was helped by the NICEST sales associate, I think his name was Gabriel? Anyway, he was very accommodating and provided the best service.

I’m rating 3 stars only for the fact that American Apparel is capturing my dream. Manufacturing in the US. I always support companies that manufacture here in the states as its beneficial to our economy. The more we circulate money within our country, the better the country finds itself economically stable. Anyway, I’m rating –2 for the following reasons
(1) the discount outlet upstairs isn’t really a discount bargain. It’s price difference isn’t that great, in my opinion.
(2) I’m not a fan of American Apparel designs. There too simple for me. Too plain and boring and not worth $ 25+ for a plain T.

I’ve been here once before, about a year ago– great service, relatively discounted prices, think at least $ 10 – 15 off the original prices. I come back here last week– HORRIBLE service.
So I come in smiling because I’m wielding a half-​off Groupon and can finally afford a skirt I’ve been eyeing for ages. I find the skirt, and see that it has been discounted a whooping !!!$ 2!!! from $ 54 to $ 52. I had also called a week earlier just to confirm that I would be getting a discounted price at this store, and the store manager had specifically told me the skirt was $ 46. I rifle through the other skirts and am relieved to find another size that is marked at $ 46. I take the two items to the cashier and am reassured by the manager that I will be charged the lower price. I’m momentarily relieved, and also pick up a bodysuit that has this same pricing discrepancy. Again, I’m assured that I will be charged the lower price. I wander around the store/​try on my items for some more time (about 30 – 45 minutes) and finally head to the cashier with these two items in hand. Everything has been going fine at this point. The manager himself rings me up, etc, and I walk slowly toward the exit while looking at my receipt to make sure that I wasn’t overcharged. Surprise, surprise, I was charged the higher prices. Now, because the manager was busy at the checkout, I walk back and am asked by another store associate if there’s anything wrong. Now here is where it gets disrespectful. I explain to her the situation, and she looks at my receipt and my items and says, «Are you sure you didn’t mishear the manager? We did have a price change a week ago.» She continues to question me accusingly as if I was trying to manipulate the prices, when I in FACT had been told by the manager I would be charged the lower price. No «sorry», not even a «don’t worry, we’ll look into this.» Just accusations. Finally, I have a chance to talk to the manager, who acts like he had just forgotten the lower price promise he had given me 30 minutes ago. He explains that there had been a price change a week ago while I’m trying to say that he stated he would charge me the lower price of the two items. Finally, after some back and forth, we stand there in uncomfortable silence until he sighs «ugh, I’ll just pay you back out of my own wallet. Would $ 8 be enough?» His attitude made me feel ashamed for asking him to keep his word to me, a customer. When he had checked the prices on the items, he just left my clothes in a pile on the counter. After he had given me the money back, I had to reach across the counter while he simply looked on, which did not add at all to the already tense atmosphere.
If the manager had told me that no, they had to charge the higher prices for both items, I would have been fine with it. It is the fact that he went back on his promise to charge a lower price AND made me feel embarrassed and ashamed when I asked him to change the price for me.
THANK YOU for reading my saga. I hate being treated disrespectfully, and would hate for a fellow shopper to experience the same treatment. From now on, I will only be shopping online. Looks like this isn’t an outlet anymore, anyway.

Want to get dissed as a customer? come here. the service is awful, If you want to have a look at to what the worst customer service is, come here.
i’d rather shop online

I went to check out there new crop tops and high waisted items and they are cute. However, the attitude of this young female representative was really bad. I felt guilty trying things on and asking for assistance. Crappy attitude!!! Not going back!

Dingy but the sales girl was awesome. Pretty good savings than at the regular stores.

I LOVE American Apparel basic tees and items.
I bought several v-​neck basic tees, they were 2 for $ 26
I wanted to buy winter leggings but they were sold out, I basically live in those winter leggings.
If you don’t want to pay full price for American Apparel basic items, come here. It is a little cheaper than the original price.

I went shopping here for nothing special really, moreover I was just checkout the store. It felt quite cramped, kinda stuffy and the staff were kinda scary looking.
This outlet store had more menswear than I thought I’d find which was a surprise. There were a lot of thermals, sweatshirt jackets and men’s briefs in various colors. Some of the styles of the women’s clothes on sale here would be perfect for a Halloween costume or for a rave. But I wasn’t moved enough to part with my cash.

I don’t expect much from this store because it IS an outlet. The store is very tiny and somewhat cramped. It’s a little creepy especially on a slow day because then it would just be a sales associate and you in sterile store. As other Unilocalers said, it has quite a nice selection at cheap prices. I found my circular scarf here for about $ 20 when the original was $ 30 (the only defect was a tiny unnoticeable tear when worn). I don’t know if it’s intentional or not, but check the price tag before you make a purchase. Some of the items are not damaged and therefore not discounted so you may be paying full: x
My experience with this store in general is pretty alright. Depending on the day you walk in, sometimes the associates are friendly enough to offer assistance and sometimes they straight up ignore my presence. There was even one time when the cashier gave me a dirty look when she was ringing up my purchase. They also make sure that you know that the sale is final when you checkout so no returns. Not my favorite AA for they’re lacking in quality service and for limited parking on weekends. I do come back every now and then to see if they have any new additions to their clothes though.