H&M

Boyfriend got some pretty nice deals here over. the weekend. This was our first time at this location. Parking was a nightmare, especially on a long weekend like memorial day weekend.

I’m very disappointed at the customer service at this location. A cashier with glasses and black hair blatantly gave poor customer service to a women who clearly was foreign and did not speak English. An item did not have a tag on and ask the customer to go get one with a tag. When the customer came back with the wrong pair she repeatedly ask if she can go back to get the right one. Frustrated that the women couldn’t understand, she charger her for the different pair without the customer understanding. When she could have most likely got the pair for her or have someone else get it. I understand that this location gets a lot of foreign shoppers but the disrespect for them and witnessing something like is unprofessional and upsetting. Management should be aware of poor service and laziness like this.

I just wish they would be more organized. It’s kind of messy. It makes it harder to me to find things in my size because they have all the sizes mixed up. The bigger sizes should always be in the back but at this store I always find the extra smalls all through out the rack and random mediums and large in the middle.

Usually shop here a lot and I love coming to this location. However, recently I haven’t been satisfied with the customer service. The young female didn’t really show that much interest in helping me but she was nice. The other time, a young man didn’t even bother nicely folding the clothes he just jammed everything in the bag. Overall, pretty decent store I just think it needs an improvement in customer service.

I love H&M. Not sure why there are so negative reviews on this location. I entered the store and was promptly greeted with a friendly sales associate. There are two floors in this location and the departments in each floor were clearly labeled in the wall by the escalator (which was in perfect working condition).
The men’s section was clearly defined as other H&M locations. There was a section for Blazers, dress shirts, and dress pants. There was a more casual look area. And there was a younger edgier look area. This was completely separate from the kids section which was clearly marked and was about half of the 2^nd floor. The accessories were in one corner by the fitting room and shoes were against the wall.
I picked up four dress shirts and two slacks for just over $ 100 as I was also using my citadel savings card and a coupon from retailmenot.
The attendant for the fitting room was friendly and helpful. I tried on my pants there. One of the pants was too big so he actually went to go grab one in the correct size for me.
Another associate greeted me and saw me carrying a bunch of clothes. She quickly grabbed a shopping bag for me and asked if I needed any assistance. I couldn’t find the size for a shirt so she went to an adjacent rack and quickly found it for me. Check out was a breeze. Quick and easy. Would come back here for sure.

Damn dude. Can these sad little 18 year old boys for cashiers hate their job any more? Customer service was great– FROM ME! I did it all myself ya’ll, I’d hire me. I’d make me manager. I showed up to use my merchandise credit, excited as heck cuz I found stuff I actually liked. I make line and there are two cashiers ringing up customers. Both boys (not that it matters). My lovely helper was Gus. Can I help the next person in line? Ok. I greeted him, nothing. I told him about my 20% from the phone thingie and I got ignored/​brushed off. He continued his conversation with boy #2 about Kanye. Gave me my total. Where’s my 20%? Got an «oh». More Kanye. Credit or debit? Sees my merch credit and takes it from me. Silence… silence. * OK, thank you very much, bitter cashier! …“I can help the next person in line”. Umm, ok. Thanks for not even responding. Please, please find a new job.
My two stars are for the selection. I don’t mind the mess very much as long as they have my size. I just hate bad customer service.

Although this H&M can get pretty messy, my experience so far with customer service has been great.

Love this place. Great clothes for reasonable prices. Only thing that sucks about this place is that the men’s section is very limited and that the lines are usually long. Overall though this place is clean and usually kept up well.

Out of all H&M store locations, this is by far the worst I have ever been to. The layout is horrible. Can never really find what I want and need. And everything is just clumped together, which makes it hard to shop. Sometimes it could be a big mess! I don’t think I have ever bought anything in this store location. I walk in, and walk out because I just give up trying to look.

Worst shopping experience ever. Love the store but this location is crap. Store is messy, the sizes are all scattered everywhere and almost impossible to find larger sizes and nobody offered to help. As I shifted clothes to find my size, pounds of dust kept coming at me activating my allergies so I was lucky enough to be sneezing all over the store. I wont even go into detail about the back room and fitting rooms. Disgusting. Y’all need a serious makeover. I will never come back to this location!

Just walked into the H&M store, and had a piece of clothing to return. We were helped by well let me change that we were confronted by a Rebecca who was the MOD she stated «What the hell is this?» It was bought from the Costa Mesa store and the brand is Trend. After explaining we got it from the CM store she continues to be rude looking like she just woke up from a nap hair a mess. After asking for the store managers name she wouldn’t tell us the name of her manager. So i asked a Letti and she said her name was Daniela. This store location is a joke and full of trashy employees. Which isn’t new cause we can clearly see this store holds a 2 star on Unilocal.Ill be sure to call the customer service number to explain to them the terrible customer service as well as the complete lack of training obviously given to the employees.

I just had the most horrible shopping experience at this H&M location. I received some gifts over the weekend, which happened to the wrong sizes. I went in hoping to exchange them for store credit considering I didn’t have the original receipts. The cashier girl who assisted me was nice but she would need to call for a manager for authorization to process a return. So she called for the shift manager named Chris, who happened to be a totally unprofessional douche. As soon as he saw the return items, he automatically gave a face. He grabbed my ID and rushed to the back without saying a word and when he did return to the cashier desk and shouted with a tone «the daily return limit is $ 100.» He then dropped the ID and left without no eye contacts and still with that dead face. The cashier who assisted me was all apologizing to me for his unprofessional customer service act.
After I left the store, I called the H&M corporate and filed a complaint immediately on his rude ass. It turned out that the daily return limit was a total bull he made up. When the customer service representative tried calling him to get his side of the story, he was dodging the call for like 30 minutes hoping to make me call them back or let the whole thing go. I demanded to stay on the phone until he picked up. He described the process very briefly and pretended to be busy and hung up on the complaint. This whole thing simply raises the question of how he got promoted to be the manager of the store or let alone getting hired in the first place. I will try to contact their district manager and see if this was all done through connection base. I did not see any manager quality in him. He was a totally disgrace to the H&M company.
I later talked to a few of my friends about this store. They all had similar experiences with their staffs there. Therefore, this store is officially on our banned retail store list to go to. H&M, however, is a great store with affordable and fashionable clothing. I have absolutely nothing against the store itself.

I hate the customer service at this store. It’s absolutely horrible.
I spent about 60 minutes with my 3 year old, trying to find clothes in her size. After about 10 minutes in the dressing room, I was told that the cashiers were closing in 5 minutes.
Within 1 minute, I was in line, tired and ready to pay. I was the last in line.
After waiting in line for well over 5 minutes, I was told that the man BEFORE me was the last person in line. I was flabbergasted.
Why wouldn’t you want to make another sale? Why cut off just ONE more customer?

It’s pretty cool…

Sadly this is the closest H&M in my area, and frankly, the most convenient given that I too work at the Citadel. I’ve been a patron – not entirely a regular, just a patron– because H&M is the «hip» Forever 21 if you are willing to spend an extra $ 5 or so.
They have nice clothes every now and then, unfortunately it’s a shame most of it is on the floor just about ALL day from opening to about the time they close. Shopping at this store means literally (Literally…) digging through random piles of clothes dumped on the floor or on fixtures, moving aside the half-​empty cups or Starbucks, Hotdog-​on-​a-​Stick cups that are left behind by lazy and disgusting customers who are apparently too lazy to step out of the damn store for a minute to dump their drinks into the MILLIONS of trashcans that are literally (Literally…) within feet of one another outside.
This store is the definition of a «hot mess». Moving on to the service at this store… To keep it short, there is NONE! This store is strictly self-​serve, which is probably the main reason why it’s always a damn mess. You literally (Literally…) have to search far and wide in this store to find an associate on the floor. Hell! I’ve walked in countless times to browse on my breaks or lunches wearing my badge or walkie from my store and I have their customers coming up to me asking me questions. I service their customers more than they do! Most, and I say «most» because there has been a rare (Rare…) instance where one or two associates have provided me with decent service, you will not even be approached AT ALL.
The latter is unfortunately not enough for redemption due to the fact that the rest of the associates– whenever they decide to crawl out of wherever they are hiding, when they should be servicing and cleaning up the damn store– parade around with an air or apathy and think they don’t need to talk to you because they work at H&M. I hate to stoop to appearances, but most of them look a hot mess themselves, looking like they work at some cheap East LA boutique on Whittier Blvd. It’s a tad bit sad when the employees from Papaya and Charlotte Rouse (Russe? Roose? – Ross.)upstage you in the «fashionable presentation» department.
Ultimately, this H&M does not do the up and coming fashion hopeful any justice. Bad store presentation, lack of customer service, and messy-​looking employees hurt the H&M brand. If my store were to run in the same manner as this H&M for one day, everyone of us would be terminated at the end of the day. Do yourself a favor and drive to Pasadena where the associates at that H&M will ALSO tell you to stay away from H&M at Citadel.

This store is ridiculous on every single level. If you are into huge stores with shit all over the floor, thrown across racks, people trying shit on while you peruse, long lines, snobby associates and HORRIBLE management, by all means this store is for you.
I never even BOTHER to look at clothes for myself here because I am not into scavenger hunting. I do go to their boys section which is a total of 3 racks. The other day I went with my little sister because she happens to love it and while she tried stuff on, I went upstairs to look clothes for my kid. Oh yea, the escalator never works and apparently the elevator doesn’t either… hope you are not afraid of jumping.
While I was looking at stuff, another customer asked an associate that was folding shirts in the area if the elevator was out of order because she had been standing there with her baby stroller for a while. Of course homegirl didn’t know so of she goes to get management. Here comes two chicks who don’t even address the problem but do hang out and start talking MAD SHIT about someone they had just interviewed. They talked about the person’s age, how she felt entitled to the position, how they didn’t like her, etc. etc. I looked up a few times and almost felt like clearing my throat to remind them that there were customers around but of course not one shit was given.
I thought I had seen it all, but I am always proven wrong.
I go downstairs and try to find my sister. As I wait for her, another customer asks this guy that looks like he hasn’t showered in days (must be that hipster shit going on) working there where she can find the shoes on the mannequin. He told her, very curtly, they didn’t carry them, they were just for display purposes. Then walks away. ok the hell does that? Oh yea H&M. The woman and the people with her where visibly pissed at his attitude.
Finally my sister finds me and she is sorting out the clothes she was going to purchase and she placed her shopping bag on a display table. This same guy came out of nowhere and told her very rudely to remove it because he was going to fold pants on it. I told my sister she had 1 minute to make up her mind before I went bat shit crazy on these RUDE ass employees.
I am glad online shopping exists because I hate patronizing establishments where common courtesy is dead! Oh wait, that’s everywhere. Joy.

Horrible customer services. Clothes all over the floor. Why can’t they get some of there employees to pick up the damn stuff. I saw two people walk by a shirt on the floor and neither of them picked it up.
I won’t be coming here anymore. I rather drive my ass to downtown and get better services at a newer/​cleaner store

I happen to like this H&M. Its pretty big (one of those 2 story deals) and has a lot of specific items that many other locations dont get. I could be wrong but it seems like this is one of those H&Ms that get new shipments first. The sales associates (in my opinion) are never rude, always helpful and are somewhat efficient.
So why the low score…
I dont think there’s any way I can put this without sounding like a jerk or a possible racist. So here goes: Its the damn tourists. Citadel is a magnet for them. And while that is kind of a cool aspect of the newly renovated outlets, it doesnt come without its drawbacks.
What the hell am i talking about?
Line cutters. Cannot fucking stand them. I literally get road rage (without the whole car thing) when dealing with them. And I think Im like this now because of this damn store.
Now you may have just rolled your eyes at me and that’s your right to do so, but imagine you’ve been patiently waiting with heavy arm loads of clothes in a long line like a decent human being. The second you get to the front, some bitches from a country notorious for queue jumping (*cough*CHINA) just rush right ahead of you to the cashier. You point out firmly and directly that you were there first and they cut in front of you, but the cashier just looks up at you and keeps ringing them up.
(
You can literally stop reading here if you hate reading long, irrelevant reviews. You get my main point of what I, citizen random, think about coming to this store. Now let me further my point.
)
But lauren, you say, that was just that one time! OH NO IT FUCKING WASNT!
That was like a year ago. I had some pretty solid visits to this store.
Then 4 months ago Im back at this store trying to get new clothes because the drought we experienced rendered my winter clothes useless. Same scenario, wait in line, asian mother and daughter pull up to the side of the line. I, being the perfect and direct human being that I am, start getting all passive aggressive on them. I even use my body to try and block them. Luckily (for them, sadly) a new register on the edge where they were standing opened up and the guy took them immedietely. I shook my damn head and let it go.
Today I had to pick up some dresses for my sister. This was the ONLY H&M in so cal that had what she specifically wanted. I had an appointment later on, so my mentality was to grab them and leave. I find the dresses in the right size, and get to the winding cashier’s line. I wait my turn and as Im getting to be first in line, these (again!) 2 chinese women straight off China Air stand next to me and slowly but surely force themselves in front of me. I say firmly but politely that the line is behind me. They ignore me and position themselves firmly in front of me. The younger one wont turn around and look at me but wont let me in front of her either. Her older companion is just giving me the stank eye from head to toe and mocking my attempts to claim my position in front of them. They even laughed as they were doing this to piss me off even further.
The last straw was that when they were being served, I tried to tell the lady ringing them up that they just cut me off. Her solution? Smile at me and continue with her business. So im pissed, its 1000 degrees outside and Im running late. Someone’s about to get choked. But Im no fighter, so instead of choking, whilst they were taking their time leaving the register I was called to, i accidentally bumped hard into the younger girl and then inadvertently stomped on her toes. She gasped, I «apologized» and kept right on with my transaction. I left. The End.
Yeah, not my finest moment. I probably should’ve handled that better but fucking shit I couldnt take it any more. And yes Ill state the most relevant part of this review: the fucking employees should really do something about line cutters. I can shrug it off a few times but dont be a deliberate asshat about it. I dont give a shit how far you traveled to be here. If you hate line cutters and the general sound of ethnocentric tourists pissing on etiquette, dont come.

Great place to come shop for clothes. Though the men’s section is about ¼ the size of the women’s, they still have a nice selection. Their prices are cheap but that’s because the quality material on their clothes is cheap.
I gave it 4 stars because it gets pretty unorganized but it’s understandable because of all the traffic this place gets. Their staff can also use some better greetable facial expressions.

The sales associates are good people.
Management are beyond absurd and some I feel bad for, for being part of that team.
As an old customer/​employee, I hate to say I don’t miss that store. Employees I do, but I wish I could have called «osha» a long time ago because that place is not safe, its hazardous and covered with filth. Shipments come through with mold sometimes and this is a serious problem.
You can literally walk-​in and smell the bad odor coming from their moldy ceilings.
Not to bash on them just because I hate that store; anyone else would say the same.
With my assumptions, it’s as if the store manager brings her dirty living habits from home into that store.
If you ever get a chance to visit this store, check it out and judge it yourself. Just dont get fooled by their managers. Don’t give the associates a hard time, they work hard nd they get treated like slaves. They work under a functions while managers sit and talk out of their ass.

Three stars because some of these employees really should find another job and not in customer service. They act like they’re better than you. They do overstock items, so expect a lot of clothes on the floor.
The cons for this H&M, are that this place does offer a lot is discounted items and free parking for the whole shopping center.

This store is bustling with customers scoping out their sales and hot new items. It’s a bit messy and shop seems overloaded with merchandise, this store needs more organization.
I like that they will accept your unwanted clothing of all brands to recycle and give you discount on next purchase for bags of clothing donated:) awesome!!!

I would give it a zero star if i could. The store is very messy, clothes all over the floor at 12:00 pm! The cashier (young lady with smokey eyes) has a very bad attitude, no «hello» not even «thank you for shopping with us», she was ringing the item as though we are bothering her. I mentioned to her that there was hangers on the floor on the kids section (i have kids and knows that those hangers on the floor werent safe), she replied «yuppp» !!!
Wow!

Even though this location is at the Citadel Outlets, it’s not a factory store. But their 2 floors are pretty big and you’ll usually be able to find more sale items here than at the other locations.
The service here is pretty good. They have helped me locate clothes in my size at nearby H&Ms when it has ran out here. They have a large accessory section as well. Weekends (as with almost all of the other Citadel stores) are quite hectic so you’re warned. Try coming on a weekday — they’re open until 9pm!
My only gripe would probably be that they need more fitting rooms as sometimes, the lines can get long.

I haven’t bought anything from H&M before and every time I visit an H&M I wonder why. A lot of their clothes are exactly the type of stuff I wear! I just never think about H&M until after I have already spent a lot of money at other places. This was my first time ever visiting the shops at Citadel, and I don’t know if I will ever be back. We decided to come here because it has an American Apparel that’s closer than any others to us. But this H&M seems to have a larger men’s section than I am used to. Their cardigans seem to be really high quality (won’t know until I buy one), but they come in a variety of colors and fabrics and look very nice. Definitely going to think of H&M when I want to go cardigan shopping for the Fall/​Winter.
They also have a lot of pants/​jeans that really caught my eye. They come in a variety of colors, both bright and basic and don’t seem to be all that expensive! I’m always down for a bright colorful pair of jeans!
I also noticed that they have an entire section dedicated to basic Ts of all kinds (rounded, vneck, etc.) which is great! I like having a variety of vnecks to make a quick and cute outfit!
The sweaters seemed nice too!
This location also has a very friendly staff, we were asked if we needed help like four times. Always nice to have a staff that’s looking out for you!
Like I said, I don’t know if I’ll ever be back to this location, because there are many others that are closer to my house and school. But it’s a really nice H&M.

I found the H & M store at The Citadel to be just as big as their store at South Coast Plaza with similar prices. This store is two stories tall with the Men’s and Children’s departments on the upper floor. The quality is still a hit or miss situation.