AVR Denver Airport

This place is awesome!!! Candice was wonderful– she made the check in flawless. Both the Manager and Candice were on point with directions to Estés Park and things to do. Great way to start your vacation. Oh … and we got a great SUV.

AVR advertises that if you go through a fully automated toll plaza that they’ll bill you the cost of the toll and a small handling fee. Not so. They sent the toll to their favorite collections agency with a large fine attached. When I called them on it they took a week to respond to e-​mails and voice mails, then said that their advertising was in error and they’ll waive it just this once. Beware, and check your contract for toll language!
Second what everyone else here is saying about the quality of the facilities. Literally a temporary office located down a muddy dirt road with vehicles parked on dirt. Not a bit of pavement to be seen. The shuttle runs so infrequently that it had more of a crowd waiting than it could hold, leaving people behind.
All that said, the vehicle we had was in excellent shape and the cost was quite reasonable, and they were perfectly happy to switch us from a 15 pax to a 12 pax, which is the same size but with one fewer bench and much more luggage space.

If you are looking for cheap this is the place. Just don’t be in a hurry or expect to have the car you reserved available. I would plan at least an hour plus to get your vehicle. You may end up in a vehicle different from what you planned on. I don’t think they have much of an inventory of vehicles. So you get what they have or you get nothing. Unless you REALLY need to save some money I would not rent from this place. Rental office is a trailer in a dirt parking lot. Your car will probably be dirty. They were washing the cars but in the dirt (seriously) which became a mud pit. It looked like something out of comedy about renting cars. Like Cousin Eddie from vacation movies started a car rental business.

Holy crap this place is a joke. It’s not located near the rest of the rental companies. Instead, it’s tucked miles away down a gravel road. Like some abused, red headed step child. The facility has the look of a POW camp, the office (with no restroom for customers) is nothing but a jobsite trailer. Don’t be fooled about the «free» shuttle. It runs about x1 per hour when it feels like it. And it’s not a direct trip, you have to stop at a handfull of hotels along the way. You need to figure a good 1.5 hours to your travel time. The van rental itself was a complete pile of shit. The defroster didn’t work, instead it blew out air on your feet. The wiper fluid was empty (fluid is nice to have in the snow) and when I filled it up at a gas station, it started pouring out into the passenger floorboard. I would rather walk than rent from these Jackholes again.

We will never use them again. We dropped off our vehicle and waited for over 45 mins for the shuttle. The restroom was out of order they had.
The employee «James» was completely unprofessional and yelled at two females in my party when they inquired about the shuttle that was supposed to pick up our party in 15 mins.
I will be contacting the owner of the company and take further action.
You’ve been warned.

HORRIBLE!!! customer service, it started off when you pull up in a small dirt lot and just a trailer to serve customers. We were promised a 2014 or newer full size sub rental. It was not new but it did the job. The Shuttle is a service and when we returned our car it took almost 50 min to arrive the staff was extremely rude and did not give us an answer as to when the shuttle would arrive only would say 5 minutes, 5 minutes. They did not have a working bathroom and had to drive down the street to ⁷⁄₁₁. When we asked about the shuttle after we had waited almost 30 minutes the employee James responded with «do I look like a shuttle to you? We’ve called them so just wait». We ended up having to call an Über in order to make our flight at DIA. Needless to say we will NOT be using this rental place again

The staff at Airport Van Rental is friendly and attentive. Their rates have always beat the competition, that’s why I keep going back. There is a shuttle from the Denver International Airport terminal so it makes getting there easy.
They offer a low rate on the prepay gas at the time of rental that’s always 20 – 30 cents less per gallon than the gas station down the street. It’s definitely saves the worry of remembering to fill the tank before returning your vehicle.
I have a corporate account, so I see them several times a month and I’m always in and out of there quickly.
They are in the early stages of construction at their new location, but the staff does their very best to accommodate travelers through DIA.
I will continue to return to AVR.

The parking lot is a mud pit. The shuttle bus was on time at the airport, but the rental process took forever. The car we received smelled strongly of cigarettes.

We arrived early to return our rental, so we could eat before our flight. The courtesy shuttle took 45mins to pick us up. The office staff keep telling people it’d be right there. At the airport finally and not sure we’ll even make our flight.

Thought we were getting a SUV, which was confirmed on our rental agreement. But no, the counterperson was fine; we got a minivan. My HUGE beef with them is that we were informed that we could use the toll roads for a max of $ 13.95 ($ 3.95 toll + $ 5 convenience fee to AVR). It would be billed to our credit card if we used the toll roads. Which we did — once. Received a notice of violation from VMS that AVR did not pay the toll, and now they are coming after me for $ 61.90 — $ 55 of which is a convenience fee to Violation Management Services! I was informed by the Denver office, when I scanned and sent over the notice, that they had ‘changed their policy and I should now pay VMS.’ What??? Clearly they didn’t pay the toll to Express Toll and now they’re trying to stick us with the penalties. Will absolutely never rent from this company again — and I rent a lot of cars for both business and pleasure. Beware! And you also can’t find anyone at corporate headquarters to speak with; they have a system whereby if you call for Customer Care, you get a recording that simply repeats sales messaging over and over with no pick up.

The worst service. We are waiting for the Van for over 2 hours. They have been «Cleaning» for all this time. Still waiting as I am writing this review. Avoid this company, it can ruin your plans.

This company is a joke. AVR is pretty good at ruining vacations by telling people when they arrive that the vehicle they reserved two months ago is not available. I am here to advise you NOT to rent with this company. It’s a gamble. AVR is a budget company. You get what you pay for.
AVR in Denver uses a shared shuttle service that is consistently late, so be prepared to miss your flight back home or have Über/​Lyft ready to pick you up!
Management does not put signs down at the airport, so people rarely ever figure out where to get the shuttle to the DIA location on their own. The phones are always ringing off the hook, as a result. Have fun running around the terminal for an hour trying to find the right shuttle, which only runs every 30 minutes IF it is even on time.
Robert W., the manager, is potentially the most unprofessional manager I have ever seen. When the lobby is full of people picking up their reserved vehicles that don’t even exist, he will close the door and have the rental agents handle the mess even though he is the one in charge of making sure we have vehicles! People will be literally cursing and screaming at the desk agents, and he’ll remain hiding in his office. To top it all off, Rob is only in the office during the week at random times. He has weekends off, so there is NO management present during the weekend, and thus practically no guidance when these issues appear. Rob is in charge of the lease, and he decided that it’s not worth the money to have air conditioning during the weekends, so wear shorts and a tank top when you pick up your imaginary vehicle!
People sometimes reserve a standard SUV and end up getting a 12 or 15 passenger van as a substitution, if those are even available, just to get them into SOMETHING so they are not completely screwed. Oh, and now said customer is driving a commercial vehicle, so his/​her own insurance won’t even cover it anymore. Awesome. Also, if you do get a vehicle, check the tires. They are often bald and unfit to drive on.
This has been going on since March with no changes made. I have personally emailed corporate several times, but nothing has been done to fix it in the several months that these issues have been laid out on the table.
Please, please, please, for the sake of your vacation, do not book with AVR here in Denver. Things do not seem like they will be getting better anytime soon.

No hassle van rental experience. Great value, friendly staff, and courtesy shuttle available from Denver international every 30 minutes. Good quality vans. AVR provided us with two 2015 Dodge Caravans. I would rent from them again.

About a 15 – 20 min shuttle from the airport. Very friendly staff and clean facility. Staff was pretty busy but attentive when I got there. I was helped by josh and he was very patient and helpful! I would recommend this rental company !

Rob managing the Denver airport location did a great job meeting my needs. I called him on the road with an emergency change in plans related to my trip. He was very professional and sympathetic to my situation and cleared up the problem over the phone. Rob made a difficult day much less stressful.

While their prices may be the cheapest in Denver, their customer service is the worse! They spend all their time trying to up sell you their add on insurance options… yes options, plural… and if you say no they they insist you do it anyway. And when you tell them your personal auto insurance covers that, which it does, they lie to you and tell you it can’t. Then, when they finally realize that you won’t buy their insurance they tell you that you need to buy it so that if anything but happens to the car things will be easier for you. Hour and fifteen minutes later, we finally left in a dirty car, so dirty washing it might cause it to get seriously scratched from all the thick dirt caked on it. Needless to say, we won’t be back.

The rental process was quick and there was no issue with the shuttle, which comes every 30 minutes. Th only complaints I could possibly make were that we ran out of wiper fluid on the way back down the mountain and the car was incredibly dirty. Other than that, a good experience overall and the best price by far.

Broken promises, no communication, and terrible customer service are the hallmarks of this business. On arrival to the location, we were Informed that the suv that we rented was unavailable and we’re given no choice but to take 2 smaller vehicles for our party of 6 with luggage. No advance notice and thus no way to make alternative arrangements. The manager Joe was unavailable at check in or return and 2 days later has yet to return my call. This may seem petty but it caused inconveniences in additional parking fees and caused our party to be split for a 3 hour drive to and from our resort. And we missed our flight out of DEN due to trying to coordinate both vehicles through a snow storm. Thankful that the Denver Airport Courtyard was able to find us a room and a shuttle or I might still be trying to get home. WITH NO HELP FROM AVR!