Canopy Airport Parking

I have been parking here since they started. And they started good. But I am likely parking there for the last time today. It took an hour from the time I arrived until I got to the airport doors! If they would replace the original buses and not circulate in parking lot for ever until the bus is full maybe will reconsider. They need sufficient buses that they can leave at no more than 15 minute intervals. Especially bad when there were 3 buses in the coveted area at the same time today.

Canopy started off good. I can earn free stays which is nice. Tower road is convenient. A couple problems. When the weather is warm, birds roost in the rafters of the covered parking and crap on your car… A lot… It’s ok in the winter. Lately it seems like they have been cutting back on busses. Long load waits to get to DIA in the morning. If you are first on the bus I have sat there with the bus for 30 min while the load every car that is rolling in. If you get lucky and get the last seat before they are full, you have a short wait.
People getting picked up on the east side get screwed pretty often with full busses not being able to get the whole group.
Canopy… Get some bird netting in your covered parking and start running more busses!

I’ve parked with Canopy on several occasions, and each time they have been more than accommodating. Not to mention the shuttle drivers are timely and friendly. During my first visit, I entered incorrectly through a wrong gate and was charged extra. Danielle at the front desk handled the issue and I was compensated for the overcharge. On another occasion my car battery died, Ricky came out to help me and was patient in helping me open my hood (which was jammed shut). Overall Canopy parking has been efficient, helpful, and friendly, I will park with them every time I fly out of Denver International Airport.

History of reckless driving in the Valet garage, multiple times my car has been damaged by their poorly trained crew. They use DIRTY rags and windex to spray on cars to remove bird crap and when they scratched up the entire side of my car, they refused to give me a claim form. They tried to tell me to go home and wash the car and call the manager the next day knowing full well they will deny any claim when you pull away. HORRIBLE treatment of your car! DO NOT PARK WITH THEM!!! I used to park with them 2 – 3 times per month and will NEVER use them again after they caused over $ 2,200 in damage to my car.

This was our first experience and it was terrible. Unprofessional. Disorganized. Ridiculous.
Long Wait to Get to Airport:
Paid for valet parking and had a reservation, and had to wait about 20 mins for a shuttle to take us to the airport.
Not Enough Shuttles/​Shoving Crowd:
Upon returning, at the airport (Level 5 Isle 5) everyone was fighting to get on the shuttle back to Canopy. There had to have been at least 50 people waiting, and the shuttles were very small. We had to wait and watch two shuttles arrive and pull away without us because we couldn’t fight our way through the shoving crowd to get on. This was around midnight and it was absolutely ridiculous.
Almost Damaged My Car:
Upon arriving, my car was there was ready to go (valet). However, the staff member awkwardly INSISTED on taking our luggage and putting it in the car. He almost damaged my leather seats in the back because he was forcing our luggage wheels first and slammed the gate shut. We were like «Whoa what are you doing?!» We opened the gate and properly situated the luggage and made sure he didn’t tear the interior.
Obstacle to Leave:
The staff member gave us our ticket to exit the facility and said it would work at any gate. We try to leave and pull up to the exit with the cashier, and the cashier proceeds to give us this long explanation about why we can’t use his lane and what they should have told us, blah blah blah. We sit through his rant, but we really just wanted to leave. I was about to ask if we should reverse and simply use the lane next to us, and he finally let’s us through.
Not Sure I Got What I Paid For:
Today I look at my car in the daylight, and it looks like it was not stored in cover parking, as there is bird crap on my car. However, I cannot confirm this.

This parking lot is as good as it gets — we usually park in covered self-​park, and with a discount from the ExpressToll website, you save $ 2/​day. To get the expressToll discount you need an expresstoll account — login and look for partner discounts — I save it as a PDF and put it in my dropbox account — so I can access it from my cellphone + show the coupon to get the discount.
Make sure you park in the aisle you’re directed to and the shuttle will be with you in under 5 minutes. I always take a photo of the place I parked in-​case I lose the slip for our return (not needed it yet — it’s my own CYA method of having a backup).
The only minor issue we had once was parking in an edge parking spot of the covered parking is effectively in the elements for half the day — we might as well have parked in uncovered as the car was covered in snow still… so we learned that lesson and make sure we’re inside + fully covered now.

We use the valet service at Canopy. It’s so nice to pull up in the indoor garage, just to have my car ready sitting there waiting for me. Before I know it, my bags the back of my car, and I’m on my way home. The attendants are all so nice and helpful. We only use Canopy.

Parking and price was fine but paid extra to be in the covered section and when I got back after 3 days my car was covered in bird poop! They’ve got birds nesting up in there and they crap over all the cars — what the heck?! The lady at the pay booth said they’d hose it off for no charge but offered no apologies. Kid at valet hosed it off as quick as ever he could and did a crummy job. Had to go so didn’t have time to argue but doubt I’ll use Canopy again. They might also have offered a discount for next time or something. I understand shit happens but the customer service to make it right was spotty.

I have used Canopy at DIA a few times now and it has always been a great experience! It’s easy, fast and reliable. Staff are very friendly!

This has been my go-​to place to park for years. Location is good: coming from Boulder County, the drive time is good whether I take the toll road or not. Drivers are friendly, and usually pretty fast getting the shuttles loaded and unloaded on both ends of your trip.
Good discounts available from several sources. I just wish they had some EV charging stations in uncovered parking, I’m usually too frugal to pay for covered.

We’ve parked here twice now and it has been great! Staff is helpful and friendly and there are lots of options depending on what kind of traveler you are!
Mostly, this is a HUGE improvement over parking at the Pikes Peak lot, which is what I used to do. I love that they pick you up right away, take you back to your car and the price is really comparable.

I waited 30 minutes for a shuttle to pick me up at the covered parking. I even called them 2 TIMES to ask where the shuttle was.
This has happened to me the last 3 times I have used covered Parking at Canopy.
To wait that long on a regular basis for a shuttle to pick you up is unacceptable.

I want to warn you all about canopy parking at DIA, Denver International Airport.
They have been decent until my experience last week.
They damaged the passenger seat in my Tesla P85D. The seat was moved forward all of the way and would not move back. I parked in Valet, they will charge the vehicle.
When I came back last Monday night late ⁴⁄₂₅ the seat was broker, the attendants on duty were disturbed and apologetic, «sorry do not worry», «we will get the car fixed». I was there an extra hour trying to figure out what happened. I still do not know how this damage was done.
I brought the car to the Tesla Denver service center the next day. The service center is excellent, they had a full schedule but still got me in. They tried to move the seat back. The damage is so severe, the right side of the motor shaft stripped, the seat will not move. The motor shaft and the gear are one piece and part of the seat assembly. There is no way to release the seat.
The annual inspection was done April 12, the car was perfect.
The repair requires a new lower seat, the cost $ 1289.66 Canopy parking’s parent is Pro Park they have denied the claim. The claims manager was rude and unapologetic.
I have been patient all week, left messages for the manager, Pete (never called back), the claims people and the assistant manager, On Friday the claims manager called and said we are not paying anything.
I explained the car was perfect when it was parked and damaged when I returned, clearly they caused the damage. He did not care. He kept repeating, «I am denying the claim.»
The claims manager was rude, he was bothered that I called him and left messages. They are a horrible company. I have consulted with council to make this right.
DO NOT PARK THERE!

Last two times I have used this business the wait times have been very slow. When calling into the office to ask for a pick-​up it took 5 or 6 tries to get someone to answer the phone.
Back to Wally Park I go!!!

I’ve been using Canopy for years and I’m sad to say that it’s been going downhill. It took over 30 minutes to get from parking my car to arrival at the airport. It used to be pretty quick but now it seems like they focus more on cramming the shuttles to the fullest instead of speedy service. We drove around the parking lot for a while waiting to pack the shuttle to the brim before actually leaving for the airport. There were so many bags that it flowed into the isle. If you are in a hurry (and who isn’t while headed to the airport?), don’t use Canopy.
It’s such a bummer because the shuttle drivers are usually really nice. If the company focused more on speedy service like they use to, they would be a great company.
I will be checking out USA Parking across the street next time.

I own an Electric Vehicle and I’ve never driven it to the airport as the range is limited. To force the issue, I looked around for parking structures that have EV charge stations. I discovered Canopy Parking, which has a total of 16 charge stations (mixed level 1 and level 2 stations). They offer three options depending on the size of your wallet, from least expensive to the most: uncovered, covered and valet. I chose to use the covered parking, where the EV charge stations are. When entering go straight ahead and that is the lane with the stations on the left.
The staff was very nice and provided directions. The shuttle guy helped me with the charging station plug and waited for me. They also write down the space number for you.
Some EV tips:
— if you can’t locate a vacant charge station, look for cars that have completed charging and use their plug.
— if still can’t find one, go to valet, they will take care of you.
Overall great place, but allocate extra time for finding a spot and the shuttle ride that takes about 15 minutes.

I used this parking lot for a trip with my hubby. We chose it because we can get a discount with express toll. I made the mistake of reserving ahead and paying s $ 6 reservation fee that comes off when you exit. I returned to my car and tried to use the discount. The employee said that I couldn’t get the is account because I have received $ 6 already. I explained 4 times that it wasn’t a discount I actually gave them that money and that is why it was subtracted. She still would and never did give me the discount. She took the full amount and shut her window and stopped helping me. It was confusing to me that she would not listen. She did not understand that a payment in cash is not a discount. I will use a better service from here forward.
The problem was not the third party website. It was he employee of canopy telling me I could not use my discount from expresstoll because I have PRE PAID $ 6 and she said that was my discount. It was actually cash I already paid.

I’ve been parking here for a few years & really like their system. I travel several times a month so I’m here a lot. Most of the drivers are exceptional consistently providing great customer service.
So why only 1 star? Because I’ve simply had enough with the grumpy lady at the front gate (Nancy). Usually I barely interact with her but when I was here 2 wks ago & again today I had issues with my 5280 card so she just starts barking «Back up. Y’all aren’t ever pulling up on the sensors right». EXCUSE ME? Would a ‘Good Morning’ been so hard? Heck, spoil me and throw in a please. Well it went on from there & even when I pointed out how rude she was being instead of apologizing (I know a long shot) she hands me a ticket & mumbles something.
Will I be back to Canopy? I haven’t decided. I have another trip next week and may just start parking at the airport again. The price is close & I won’t have to deal with Nancy!

We had a great experience with Canopy Parking. First time user and probably won’t be a last time. We had a coupon through my work for 1 day free when 3 days or more was booked which expires on Feb 10^th 2016. As it turns out, it’s also on their website, so anyone can use it but you must print it out.
We drove in, followed the signs to the outdoor self parking for $ 10 a day and found that there was a great big sign telling us which row to park in. We drove down row H and as soon as we turned around, the shuttle bus was parked behind the car ready to take us to the airport! That’s service! The guy was super friendly and polite. He gave us a card with our parking spot, date time etc on it and the instructions for where to get back on the bus when we fly back in. We picked up another lady who had parked in the undercover area and off we went, 10 minutes later we were at the airport.
On the way home we didn’t have to wait long for the bus, it was 11pm and starting to snow so we were thankful that we didn’t have to wait long. The bus was overfull by 1 person so the driver asked us all to squish in so we didn’t have to leave anyone behind. He loaded up all the bags, took our cards and dropped us all off at our cars.
The only glitch we had was the amount of time we had to wait on the way out. I understand that only 1 person needs to be on the booth at that time of night, but he took ages with all the cars in front of us. What really felt like an unreasonable amount of time. We were ready with the cash & coupon, super keen to get home so he was quick with us at least.

After the previous negative experience I decided to give Canopy another shot … after all they did right the wrong after some persistence on my part.
I’ll stick with my previous opinion of this place. The service is neither here nor there in my mind … you park your car, they pick you up, drop you off at the airport, you go out of town, you get back to Denver, they pick you up, they drop you off at your car, you pay them and leave and continue your life. Some of the staff is friendlier or more helpful than others but overall pretty standard service.
If you’re a frequent user, check out their rewards program. It can be pretty handy and easy to earn some free parking days.