Sears Auto Center

There needs to be zero stars! As a customer I shouldn’t leave a store feeling frustrated and taken advantage of, this is the last time my car will ever be in a Sears again. 7 months ago I get new tires and an alignment, month later I go back for an oil change and rotation, they tell me my car is out of alignment and it will be $ 90, they just did my alignment! After some negotiating they agree to align for free. Next oil change same thing happens, car is out of alignment again after they aligned it, once again, some negotiating and it’s covered. Now… the final straw… last week took car in for oil change and of course it’s out of alignment once again, set up appointment week later for power steering service and to discuss this alignment. Magically, my vehicle doesn’t need an alignment now? My vehicle fixed itself one week later? How did I need an alignment last week and this week it doesn’t, is it possible that I complained about it and they didn’t have time and didn’t want to do another for free??? They destroyed the trust now. What am I suppose to believe? Does my car need an alignmentor not? If everything in the suspension checks out ok, why does my car need an alignment every single oil change? This location was very convenient for me, really sucks I can’t trust them. I do not mind paying for honest and legit repairs for my car. They would have had many more repairs from me if I didn’t feel like I was being lied to.

I used to be a loyal customer of Sears Auto and it has always been my «go to» place for tires, repairs, and maintenance wherever I may have been living. Unfortunately, after my experience at the Polaris location, I have changed my opinion of Sears Auto Center. I have been coming here for years but when I bought tires here a few months ago and they did a really sloppy job of installing them. So when I went in for a routine oil change a few months later, I asked them to check on the tires. You can tell just by looking that they are not sitting on the wheel properly. Their employee told me in a very condescending way that they checked it out and there is nothing wrong. He kept telling me they are fine and making all kinds of excuses. When I insisted it is not fine and I would like the problem fixed, even if it is just a cosmetic issue, and he starting talking over me and told me I must have hit a pothole. Really? It looked this way on all the tires ever since they installed them. I don’t even believe they really looked at it.
As far as the oil change, they asked me for what I wanted and I asked for whatever oil the manufacturer recommends. I was told that my car takes a synthetic blend which is double the cost of a normal oil change. Wrong. They were just trying to overcharge me because I have had this car for over a year and have always just had regular oil changes per the manufacturer recommendation.
I don’t feel like they were trying to take advantage of me just because I am a woman and don’t know a lot about cars, I think they’d do it to anyone. Watch out for this place.

TAKE YOUR VEHICLE ELSEWHERE.
If I could give less than one star I would. The Sears Auto at Polaris is full of the most careless and incompetent «mechanics» I have ever encountered. They botched a simple repair and caused over $ 2000 worth of additional damage to my car. Even more — they won’t take responsibility! If I drove my car in and had to have it towed back, YOU HAVE DONE SOMETHING WRONG.
Sears should be ashamed of allowing such dishonest and untalented «mechanics» to work on their customers’ vehicles. I am constantly kicking myself for taking my car to Sears instead of one of the MANY other mechanics in the area. I would never recommend that someone take their car to Sears — in fact, I proactively do my very best to make sure none of my friends/​family patronize your business. You have no accountability and absolutely no pride in your work.
SCREW YOU, Sears. Next time we meet will be in court.

I am not a fan of having to pay my hard-​earned cash for car repairs and maintenance, but this Sears location is the only one I think I’d ever go to. When price shopping for service to be done, I know they aren’t going to be cheap, but I still call because they have been a very dependable, always going the extra mile for me, and quick turnaround time for service.
I have heard horror stories and know a few from other Sears locations, but this shop has done very good by me and is worth the price for good service.
I have been taken advantage of by other chain oil and muffler places who will try and trick you into services you don’t need (which I found out was a common practice for that company) but Sears is personable and friendly from the time I walk in the door and even pointed out another issue that was easier to fix than what another place told me: the other place wanted to do a new thermostat and dash cluster for overheating issue and bad gauge. Sears troubleshot the issue and figured out my coolant went bad.
I’d give 5 stars if the pricing were a little better, but otherwise, 4.5 stars would be my vote.

This shop is what America used to be and what it should strive to be! I got a nail in the rear tire of my motorcycle while at the Polaris Mall. Rather than leave my bike and try to find a way to transport it home, I got the bright idea to limp my bike with its half deflated tire to this shop. I knew it was a long shot being a car service center (vs motorcycle), also given the nature of motorcycle tires. I asked if they could plug the tire on my bike without removing it, to which they not surprisingly said no. I asked if they could fill my tire with air so I could try to make it home. The employee at the front desk agreed to fill the tire, leaving the desk with one customer waiting. He personally met me in the garage and filled my tire. I was then able to make it home and change my tire. This story seems simple and minor, but in a world of liability they could have easily blown me off citing liability or their busy schedule and I would have been stranded at the mall, faced with a complex problem and no easy solution.

Let’s face it, when it comes to car repairs they are all out to get you coming and going and in this case it wasn’t so bad. My baby needed some work done on her (oh like you don’t name your car?) and I got a ridiculous estimate from one place when I went to get my oil changed. Amazing how they «find» so many wrong things with a car with their «free» inspection. I thought they were reaching with it so I called up Sears and said could you look at it and tell me what’s what?
They gave me an estimate on what it was that I knew I needed first so I made the appointment, took her in and they looked her over and gave me the news. Yeah, it hurt but it wasn’t as much or as bad as the other place and I didn’t have to leave my car overnight or anything. Dropped it off, walked over to the mall, did a few laps and some window shopping and it was done.
I liked that they made an effort to try to find some coupon deals for me (it’s still all a racket) to soften the blow and gave me the sheet of «you will need this work done in the future»…in the end everything was fixed and I feel like I have a place I can «trust» to take my baby in for her checkups.

Too be honest, I usually go here when I want to put it on my Sears card. They carry a lot of varieties but their stock level isn’t that great. If you want something installed that day you have to take their limited selection.

We had an alternator put in here that lasted all of 14 months before it went out!!! Their installation also created some electrical problems in the car that they didn’t have the knowledge to fix so they recommended we take it elsewhere. Don’t waste your time or money!

We had brake trouble while we were visiting our old stomping grounds in Columbus and the guys in the auto center fixed us up and did it quickly.