Papa John’s Pizza

I placed my order online with the Bexley, OH Store #221. My order of 1 LG Works pizza, 8 Buffalo & 8 BBQ Wings was received incorrect. The wings had no sauce on them at all. Acting Manager Andrew would only replace my wings, and not the complete order in return for the incorrect order. I explained to him I wanted Pizza and Wings; Not Pizza then Wings later. I wanted it all hot and made correctly as one complete order. He insulted me by saying «I could be eating the pizza now while it was hot and wait for the wings to be remade and delivered which would be hot.» He continued to be argumentative and defensive.
This is unacceptable service from a «trained» manager. I informed Andrew that I would be returning my complete order to his store tomorrow for a full refund. I advised him I would be contacting customer relations and utilizing social media to make my feelings known.

I love a third-​rate pizza place that takes 2.25 hours to deliver a two-​pizza order (which was given a 30 – 40 minute estimate), then acts like they’re annoyed when you call once to check on it after 1.5 hours.
Everyone knows what you’re getting with chain pizza, but this location is ridiculous.

Their pizza is pretty good and they have frequent promotions offering a good deal on their prices, but their delivery service needs a lot of work. I have ordered delivery to a major building in a well-​known institution just a few blocks from them, and they have gotten hopelessly lost every single time. The last time was particularly frustrating, because I thought that I would be able to surprise some attendees at a meeting by treating them to pizza. My plan was to order the pizza in advance, which I did, and then run down quickly to the front door to pick it up when it was delivered. However I was interrupted with at least a half dozen phone calls trying to connect at the right door in the right building with the driver. It was very disruptive and definitely delayed the business of our meeting. For heavens sakes, they should get a decent GPS, and have their drivers familiarize themselves with the general layout and geography of the immediate area.

Delivery was a bust. Today I called in at 3:42 pm a delivery order of four pizzas and a two liter for 5 pm. At 5:10 pm I called. They put me on hold. They had no order. at 5:20 they said I could get them in 30 minutes. Fail. My students had to be in class at 6. Never ordering from there again. (They did offer four free pizzas, but I couldn’t get everyone together at the same time again.)