Mr Tire Auto Service Centers

This place is trash, I was literally quoted a price here that was higher than what a dealer quoted me for basic work.
Complete joke.

BEWARE — THIS LOCATION IS NOTORIOUS FOR CHEATING. This review and ratings is not necessarily a reflection on the service technicians at this service center. But the overall work of the service management (especially of Mr. Winford who has more skills relevant to a con-​artist than a service manager). Apparently he has no qualms of overcharging for warranty replacement service of brake pads and when confronted, would lie that a $ 10 coupon will be mailed in 3 months (not even a credit back to the credit card) when he overcharged it by more than $ 50.00.
The bigger concern is if they go this extent to rack up the bill, what else are they doing? :(

I’m disappointed in this location. This is the only location I’ve tried and I took both my cars here for about 2 years. All the work they did was great. Service was good and friendly too. They have the cheapest oil change around, but it’s not the place to go if you’re in a hurry. I’ve sat there for a few hours sometimes. My problem is with costs.
The reason I left is because I noticed the cost of everything slowly going up and it was never the price I was quoted over the phone anymore. A guy I knew used to work there and he told me he was really unhappy with corporate changes being made and he left for another retailer. I continued to go there and after 2 or 3 more visits, I understood what he meant. Every time I went, there was «something wrong». Some hidden and urgent issue that couldn’t be ignored and must be taken care of immediately. They’d get nervous if I said I wanted to think about it or talk it over with my husband and then they’d start offering me discounts on the work needing done. Classic sales technique for women motorists. Literally every time I came in they wanted to replace my air filter and brakes and/​or rotors (and no, they didn’t offer to show them to me, and no, I wasn’t going through them that fast!). The last straw was when I had to pay for an AC inspection that took about 10 minutes and quoted 3 prices before I left. Upon checking around, it was going to be about $ 80 more there for the lowest quote than anywhere else. My husband uses the state garage for his work vehicle and the guys there ended up doing the work (bad compressor). They said being charged for that inspection was ridiculous, especially since they wouldn’t put the money spent towards the repairs.
If you want a cheap oil change, have time to burn, can easily turn down upselling and extra offers, and know enough about cars to know when you’re getting ripped off, try this location.

Not impressed with how rude the staff is. Unless your willing to spend lots of money they are not willing to be nice. Will be looking for another place to get my car fixed.

This is the first time I used Mr. Tire. Aaron was extremely helpful in finding the nail. Unfortunately it was too close to the side wall to repair but Aaron give me a break down on prices and was extremely knowledgeable.

Super fast super easy. I enjoy the report card on my vehicle. The staff is always friendly nice and courteous. The exterior is clean without debris or trash. Inside there is plenty of seating with padded chairs. Complementary coffee is also available. Two separate bathrooms. TV is a little aged and primitive, but I didn’t come here to watch TV. Free Wi-​Fi would be an added bonus. I have never had any issues with dirt or grease left inside of the vehicle. I only issue has been that I have to remind them to check the air pressure in the spare tire. They are great for routine service, but I take all major repairs to my mechanic.

We have been using Mr. Tire for roughly 2 years now, and after this weekend, I will absolutely refuse to go anywhere else.
The short version is this: I highly recommend this shop to everyone. Not only will they work with you to stay within your budget, they go out of their way to make sure you truly understand what is wrong with your car, what needs to be repaired immediately and what other repairs you may need in the future. They do not pressure you into doing more than you can afford and understand completely the need to do a few things at a time. They are friendly, don’t get annoyed with 100 questions, and go out of their way to be helpful and pleasant.
The longer version to explain why I feel the way I do: On Friday, my car, a 1999 Ford Explorer with roughly 200k miles, began stalling when I was sitting at a light. I called them immediately to see if they could get it in to see what was causing it. They said bring it right over so I took it in. They started going over everything at about 1:00 pm. Holly, the receptionist, repeatedly asked if I needed anything as I waited and fretted over my car. She was friendly and tried to relax me as I stressed out the longer it took. After about 2.5 hours, they were finally certain they narrowed down the cause. Kent explained everything to me so I understood exactly what was a wrong, what needed repairing and what we were looking at cost-​wise. I explained that I was on a budget and he very quickly prioritized the repairs I would need to get me back on the road. After replacing the coolant censor (little bugger caused other problems!), he showed me how there was a carbon buildup on the engine’s fuel system. He suggested an engine tune-​up and cleaning, replacing the spark plugs and a few other things. I was concerned this would take me over my budget and he worked it out to stay under our budget. At this point, we knew it was going to take a few more hours. Because I had been sick and the wind that day was so very cold, Holly offered to drive me to Meijer’s so I could pick up a few things to drink and read and such. I was really surprised by the amount of customer service they were providing on a repair that, while expensive to me, was probably not that big to them.
So, while Friday was enough for me to give them 5 stars. I actually ended up returning the next day to get my husband’s Jeep oil changed and my roommate was taking his Dodge Durango in. The Jeep was a simple job, however the Durango had a tire blow, needed a HUGE alignment done, and had a several other problems. Again, Kent went above and beyond to fix as much as he possibly could to stay within his budget, answered any questions he had and did the work in a timely manner.
Oh, and while the Jeep was just an oil change, he pointed out that the transmission tubes were leaking just a little — I asked if they needed to be repaired immediately and knowing we just reached our budget on my car the day before, he assured me that while they need to be replaced, they could wait a little while as long as we didn’t go off-​roading. I really liked that he didn’t pressure me into the repairs or try to make it sound like if I didn’t do it immediately the Jeep would be in dire straights! He was honest and explained the risks.
I will not hesitate to continue using this shop. I feel assured that they will not suggest repairs that are unnecessary or charge me an exorbitant amount for repairs.
Thank you so much, Mr. Tire!

Most people give these guys a bad review because of all the up selling that they do. However, they have a very low labor rate and even offer to match coupons you get in the mail, and then beat that price by 5%. One can’t argue with their pricing. With a few helpful tips you can avoid the up sell and get some quality work performed for cheaper than anyone else you’ll find in the area.
1) Know exactly what you want. I needed an alignment but I knew my tie rod boots were torn. I prefaced that upfront to avoid a hassled phone call later in the day.
2) Make it known that you work on your own car. This will eliminate the «your brakes are low, your tread is low, etc. phone call half way through their service.
3) Know how much it should cost before you go in. My alignment was 20% thanks to a web advert. I told them that when I booked the appointment and they were happy to oblige that price.

I recently purchased a 2005 Jeep Wrangler and was in need of upper & lower ball joints on both sides + alignment. After I received my first quote I decided to compare pricing as this is not an inexpensive repair. I called on Jeep dealership, small locally owned shops, as well as other various chains to ensure I was getting the best possible price. Mr Tire was at least $ 60 under the nearest competition. The dealership was a joke as they quoted a price 50% higher than Mr Tire.
Roger was very accomodating and kept me posted on the progress throughout the afternoon. Tony, the mechanic, was very knowledgable and brought me into the shop to show me the exact details of repair and explained why it was required. No smoke & mirrors going on here whatsoever.
Even though the job took longer than anticipated there was no increase in labor costs passed onto me. This shop closed at 7pm, but both Roger and Tony stayed until 8:30pm to complete the repair as originally promised.
Bottom line — these guys are fair, transparent, & committed to getting it done as agreed. Highly recommended and will continue to use this as my preferred repair shop for my personal vehicles.
Thanks — Jeff F.

My experience with Mr. Tire dates back to 2009 when I owned a ’98 Toyota Camry. My fan belt broke and they quoted me $ 600.00 to fix it. I thought that excessive but since this was my only means of transportation and I needed it by Monday I went with them. (Anamaniacs voice BAD IDEA) What was only to be two hours of work became SEVEN with unnecessary delays and faulty part installation that damaged my car even more ultimately leading to the transmission going out. It only had 97,000 miles on it!!! I ended up paying $ 800.00 which was not what I was told initially.
But wait there’s more…
Fast forward to today (4÷13÷2014), that’s on purpose to see if you’re paying attention! Lol I now have a 2007 Nissan Altima that needed brakes badly. My wife and I scheduled an appointment with Mr. Tire for an inspection. I know you’re wondering, «Why would he go back given the story about the timing belt?» I know, I know but they completed some good jobs in between so I thought they’d be cool for this one, WRONG!
From the start they were abrasive towards me just for asking to watch them work. They have a sign in their shop that reads, «No customers allowed in mechanic’s area without goggles and an employee escort.» Understood. I asked Larry VanKannel, what they pass off as a store manager these days, for a set of goggles for my wife and I to watch. He copped an attitude saying, «We don’t have two sets of goggles and the only way you can be in there is if I go with you, and I’m not.» He’s a regular charmer isn’t he? I said, «Ok, well just give me some goggles and we’ll both go in.» He said, «That’s not how we do things here. I don’t know why this is such an issue for you. At your job do you have someone over you’re shoulder watching you work?» When a customer makes a reasonable request, as I did, and it’s within your posted rules, as I did, there should be no friction.
I was quoted $ 351.00 and wanted to check one more location which is reasonable. Well not to these guys! You’d think I insulted their mother or something. They immediately got really cold towards me and when I asked for a printed invoice of the quote they said, «We can’t print it off when we don’t have the parts.» Well how the hell did they expect to do the work?
To sum it all up, I would NEVER go here again, they’re crooks and the moment you want to be involved in ANY part of the maintenance of YOUR OWN VEHICLE, well, you’re out of line. Avoid this place at all costs.
…and I typed this on a smartphone.
Thanks for reading. Be blessed.