Legacy Chevrolet of Columbus

The staff through out this store are lazy, unhelpful, incompetent and have poor customer service skills! By far the worst representation of General Motors. Thankfully enough I just went to get my vehicle checked and it was a headache, just couldn’t imagine what I would go through if I was buying a vehicle there. Well unless your white your good! THAT IS A FACT. Both myself and my wife spent a whole day at this dealership and missed work and i almost got fired. Now read closely I will explain my frustration with my entire experience with Chevrolet. To begin with we have always had Toyota’s we had 3 vehicles with Toyota all brand new cars and we were faithful to them because of the exceptional service we use to get. Our 2013 Toyota tundra was about to hit 100,000 miles, due to us traveling for work. So one day while we were working in louisiana we stopped by this dealership in Leesville, La and seen this truck which is our current truck a 2015 Chevy Silverado 1500 z71 with a 6.2 4×4 now I do understand this was a demo edition but not only did this truck have around 1,500 miles on it when we purchased it we eneded up paying a total of $ 63,000, we haven’t even made our first payment and already a ton of issues my navigation doesn’t work it shuts off whenever it wants to and the screen flickers and so on and so on. My wife takes my truck in on a Saturday for an oil change to this dealership in Columbus, ga legacy Chevrolet and there wasn’t more than 1 or 2 at the most customers there. She waited 5 hours oh and they cleaned my car which doesn’t take 5 hours. Anyways that was that day she felt patient at the time, I was already having problems with my truck but not knowing that they didn’t have any techs on the weekend I was told to bring in my truck on Tuesday ok not a problem because my wife works from the hotel room, at this time i decided to come with my wife thank god for that. To begin with how horrible they treated us with telling us we have to wait a few hours when I had an appointment is by far unacceptable. We wait and found out they only have one tech guy in which is of much older age now i understand the fact of not having a tech on the weekends, he barely knew what he was doing they returned the truck to us 3 times without the issues being resolved. We were there from 10 am to 5 pm. Is this even right to do this to someone who spent $ 63,000 on a truck within its first month of having it to have to deal with this situation. They finally told us the last reason or you can say the last excuse hey told us was that it needed a 2016 update. OK let’s say it does need that. Why doesn’t it just say it or why when we purchased this truck didnt someone let us know that? And why do i even need an uodate when its brand new? Why is it malfunctioning the way that it is? No one here was able to explain anything that was going on wrong with our truck. This was a Tuesday now like I said due to work and traveling we were leaving that Saturday and they knew it. They told us to check back with them on Friday to see If they received the update they ordered because supposedly they weren’t given an exact arrival date, which doesn’t really make much sense I’m a customer. It’s funny right before the day we leave they tell us to check back with them and the craziest thing they never once called me or my wife in which I wouldn’t trust them with my truck anyways and that was it they sent us about our way. Incredible horrible disgusting service and so sad for our first Chevy vechile it has been truly a total disappointment.
Scott– Service manager
Pepe– tech
And the general manager of the sales department.
Please do not go to this dealership at all it was my mistake taking it here.
I’m so sorry i have to leave such a horrible complaint like this.

BUNCH OF CROOKS! I purchased a coil for my 2006 Cadillac SRX. in less than 30 days the part failed and it was swapped out after extensive questions. 8 months later the same part failed again now they are refusing to honor 1 year warranty. i also filed complaint with GMC and they stated warranty is up to dealership but it should be covered. GMC has been attempting to contact parts department and they are not returning calls or coming to the phone as they call. Dealership states part failed because of oil. this is a sealed component and oil does not effect coil according to GMC and it should be covered. I found them rude and non-​responsive to my issue. BBB report ID if filed: 11 097 001

Called on a Tuesday for a Friday appointment at 0800. Figured an appointment as soon as they opened would mean I was first, which I was, and the standard oil change/​12-​pt inspection would be quick; it was not.
I was told 60min for the service, worst case scenario 1.5hrs. It took 1hr 52min for a simple oil change/​12pt inspection.
Don’t tell me one hour for a service then take twice as long to deliver.

Since the service supervisor was «replaced», the service has improved. In my opinion it still has some improving to do, but hopefully it’s on the way up.

The worst customer service of any car dealership I have ever been to period. No one picks up the phone in the service department. When entering the service department, not one of the service advisors bothers to greet you or help out. They all stare at paperwork and after waiting 20 mins someone waived us over. Had a 7:30am appointment and had to call them back at 3pm to see if there was any progress on the vehicle. Highly recommended not going here for any reason

The only reason I come here is because I have a 2 year warranty with Chevy. I bought my car in Indiana. The people are not professional and all I heard was people complaining about all the issues they had with there cars. I was also told there is an open recall and they could fix it but I need both sets of keys which no one told me when I called and made my appointment. So now I have to come back and wait forever to get that taken care of. They way they act and talk to people is unprofessional and rude

I bought a truck from Legacy. They made a mistake on the warranty. But when I asked them to correct it three years later they did Which I greatly appreciate.

Seriously pass on dealing with this dealership. No customer service what so ever! I would rather drive my vehicle to Atlanta or Newman for service. I even called to speak to the GM, Stanley, left a detailed voice message and have yet to receive a return call. Looks like I need to send communication to Emmanuel. Totally different business/​professional atmosphere than Atlanta.

Here is your story:
I was involved in an accident on may 17,2013. My life changed forever at that moment. I finally was shop a car and Homer Richardson was the first face that greeted me. I immediately felt comfortable and welcome. It was almost like coming home. There was no pressure no rush. We went through a lot to get me back to that day my life was interrupted but it is better for it. I am the proud momma of a 2013 Tahoe LT which is a total upgrade from what was taken from me on that day! Homer and mrs maloof will forever hold special places in my heart and at my thanksgiving table. I love you both. Thank you. Jacqueline Perry Mons. Ps I feel a cruise for both would be appropriate now. Take plenty pics guys!

My vehicle had it’s first service performed. Had a scheduled appointment and it still took over two hours to perform a simple service. The vehicle was returned to me from greasy hand prints wherever the mechanic touched. The paperwork was signed after the completion of service, with no authorization to perform such services. Was overcharged for work perform, even mentioning to service writer prior, that I want the advertised special posted on the dealership and the General Motors websites.
Legacy is not a customer friendly dealer, but is a true STEALER. Very poor service, employee attitudes are we do not care. We just want your hard earn money.