Frank’s Collision Center

Update: Frank’s fixed the door lock, the pin-​stripe, and the felt. They did not even mention reimbursing me for the tire I had to buy, so the 1 star review stays. It’s unfortunate really, because the repairs are worth 5 stars. Customer service means more to me than anything, and they fail in that area. :(

I had some heavy front end damage to my car after an accident. I chose Frank’s to handle my body work after having their name suggested by my insurance. After I dropped off the car I did some searching and was surprised by a few negative reviews. The process of getting my car dropped off and getting an estimate quickly despite showing up unannounced was very smooth. The shop is clean and professional, looking, and all of the staff was courteous. I decided to wait until I got my car back before posting a review. My repairs were done quickly and done right. The point man handling my service called frequently to update me on the status of my repairs. And when my car was returned to me, it was cleaned and vacuumed and looked great. I was very satisfied by the work Frank’s did and will be recommending them to any friends who have the misfortune of a car crash.