DIRECTV

The worst customer service ever. I called to change my credit card info BIG mistake! I guess this must be a hard process because I tried for 3 weeks to get it changed. I was hung up on 4 times. I was on hold for an hour and 20 minutes so I hung up. After being on hold for 30 minutes a lady came on and said she couldn’t locate my account and then hung up on me. Late fees late I talk to some one who changes my credit card in. She said my next payment will be ran the 22^nd. The 22^nd came and went nothing hit my checking account. I dont want to call again so I guess they will have to shut my service off.

Probably the worst customer communication I’ve ever seen first off the first go around of trying to install had to be rescheduled because the techs were 2 hours late so today on the second try I’m informed I have to pay the tech 125 bucks to install a pole and cable line which was never discussed with me in any of the prior communications then your tech argues with me about it and when I call they tell me pay the tech and you’ll credit me pending the amount the tech charged wtf is that I’m not handing my credit card to some random person needless to say we of course canceled and will never think about trying to have direct tv again.

Please check the pictures for what we feel is the best use of a directv dish. And this place is more than 50 miles from nearest broadcast antenna.

Rip off! I would never recommend DirecTv to anyone. I had them for about a year and had nothing but issues and was way over charged. When I signed up our home was for sale, I mentioned that to the rep and was told that we would get 1 free move per year. However, what was not mentioned was that we had to be customers for at least 1 year to get that «free move.»
When I called to schedule my equipment to be moved, I was then told that it would be $ 199! That was not an expense I was expecting with all of the other moving-​type expenses.
Once we were in our home and our satelite was hooked up, it went off everytime it rained. I called and was told that I would be charged to send someone out. Then I asked about having an additional receiver hooked up to our tv downstairs. I was told that it would be another $ 200 and that it would restart my contract for an additional 2 years.
I finally got fed up and canceled my service to a tune of $ 500+. I was still receiving bills after my service was canceled and I paid them there money, which they weren’t willing to break up into payments for me. I received bills for movies that we had rented the year prior. When I questioned this, I was told sometimes you don’t get billed for movies until you return the receiver??? Oddly enough, all of my bills that were displayed online were available up until this point.
Bottom line is that I would never recommend DirecTv to anyone, not even an enemy. The ads that they offer are too good to be true, as there are always additional undisclosed fees that they charge you and after you pay all of this money for equipment, it’s still not yours’ they request it back at the end of your contract or they charge you another insane fee. I wish I would have never signed up with them and did better research prior to signing a 2yr agreement. At least I am one that learns from my mistakes.

I ordered directv on Monday. They had confirmed via phone and email that same Monday a rep. from Directv would be out on Thursday the same week from 8 – 12. 0ursday rolls around, it is 1 pm, noone shows up. I call directv at 12:30, my account has been put on hold for a «verification». I do not know what this means, they have already debited my account for the 20 bucks install fee or whatever that fee was. When I called, they advised me of this «hold»; after calling the next number that could «help me resolve this issue», I was asked to call another number, not going to do it! 4 hours of my life gone that i cannot get back because directv did not inform me they were not coming out. Of course, they have not credited my 20 bucks back! So glad I did not get into at 2 year contract with these folks! I guess if the price is too good to be true, it probably is!

Ehh, ok I’ll start right off by saying this company has ripped my face off and lied repetitively about their services and costs. The first guy I spoke to lied about the quote and ‘transferred me to AT&t’ (who was really just another directv moron and they had 2 different quotes of what we would be paying. I said (since AT&t had too many hidden fee’s) that I didn’t want to sign up for them, opting with Time warner for internet (God help me) and Skype for my home phone. 4 days later a package from AT&t arrives for my internet and phone… that I NEVER ordered! When I called back they told me it happens a lot and to just send it back! WTF!?! I’m not paying for you mistakes!
Anyway, day 2 I called DirecTV back since I never got my email confirmation. They told me I wasn’t a costumer. Apparently moron #1 didn’t put in my order correctly so someone in HR deleted it and figured they wouldn’t call me to let me know. Lucky for them I called since my husband had to take off for work so someone would be here when they showed up… except now no one was coming anymore and they didn’t care to tell us that. So the 2^nd person I talked to explained all this. She sounded very knowledgeable about everything and right before my order went through f-​ing time warner (my old provider) dropped the call; this is why I went with Skype! (side note– $ 60 for a Skype phone number and $ 2.99 every 3 months for phone service. you need internet to make calls on your computer. Easy & no more phone company!) So this second person, who took down our contact number to call us back in case the call dropped didn’t call us back, but had told us she would finish the order in case it dropped since we were so close to finishing. To be safe, we called back AGAIN to make sure (this is 2 days now if you’re counting, and 3 hours each call) and this non-​English speaking woman told us not to worry and that everything was done correctly and gave us our day and time that they would be there for install. Fine. I hang up. She was rude and I was done.
Next day, still no confirmation email. I call again (4 times now) and ask to speak to a manager. He told me I had no account but somehow I had a install set for a few days from then. Meanwhile info I was told, I’m now being told, was incorrect. I was told that I didn’t have to pay for the Genie, but this guy says I do, that’s it’s just discounted to $ 99. Fine. I pay for the Genie so the hubby can have his soccer games. The manager sets up yet another install and the hubby grumbles something at him about wanting a discount for all this ”bull-sh*t”…no can do. Apparently DirecTV doesn’t give a rats behind about their new costumers. I don’t know how this company has the #1 customer service out there… then again, I’ve also had Time Warner, Verizon, & Comcast… and the only one who hasn’t stolen from me (so far) was Comcast. Either way I’m fed up. Since we have Skype and it’s a speaker phone type thing, I say (to my hubby) that he should hang up since these stupid people obviously don’t want our money and that we’re wasting time. The guy quickly gives us a promotion extension on our free HBO for 3 months. now 11 months total. Fine. «over $ 100 value…» I give my credit card info the stupid Genie and the hubs is happy again, still red from screaming. We finish our order and hang up. We call right back to check… as is custom with this company now since everyone here lies. The person we get tells us that our Genie was finally ordered (we tried getting this 4 times but since every one else said it was free since my credit is high it was never actually ordered for us) but that they don’t see this 11 month HBO. Instead this manager had put a note on our account that if we still wanted the extension then we could call back and he would give us Showtime… until we don’t want showtime… then he would work out the details then. Bastard/​. I never thought I’d hate any company MORE then I hate Time Warner; for comparison sake. they actually stole money from my account. DirecTV can suck my non-​existent balls for all I care. I’ll freakin grow a pair just for the occasion.
SO install gets to my new place and install it. Although they were an 1.5 hrs late. The girl who showed up explained their last job was an hour away and her partner got stuck in traffic… and then got pulled over for speeding. So 30 mins later he shows up but forgot his install thingy that somehow gets the satellite to link up the bigger dish in the sky so he has to do it by hand. Meanwhile this girl is his trainee so he lets her try (for 45 mins) first. They took a long… long time. I missed the OSU game. Not a happy camper. The girl was rude too. She kept swinging her little ratchet wrench around and around and around, like she was whipping a cord around and around… but ratchet makes a very annoying clicking sound, not to mention she was doing this right in front of our big screen. God help her if she missed.