Verizon

Josh at your Tuttle Ed location in Dublin, oh is the most off putting and condescending employee I have ever had the chance to come across. I have been a Verizon customer for 20 years with 5 separate lines, today was the first time I have ever considered switching. All things considered I will most likely tell everyone today. I came to purchase a new iPad after my return, that will not happen today
Herb Thorndal
614−306−4672

I’ve had other cellular providers in the past. For my money, Verizon is both competitive and provides reliable network coverage. This location is an actual Verizon owned store as opposed to a franchise store. I’ve been to both types of locations and definitely prefer the owned store. They can often assist directly with changes or issues that a franchise may not be able to handle.
This is a newer location for this Verizon store. They moved from their prior location across Tuttle and a little closer to the Tuttle mall. Store is a little bigger than former location. Traffic congestion can be a bit of a challenge at peak times, but does have more parking availability.
Pricing on purchases are comparable to others. Talked with their service rep about my current plan and usage. He was able to advise me on a newer plan that is actually saving me $ 30 a month and offering me better features than what I had. It’s not any special deal that expires after 12 months either. I was quite please with that. I had a pretty good idea what I wanted when I went in for my upgrade. He knew his product. Talked about pro’s & con’s for different questions I had. I did not feel as if he was pushing any extras or additional products. I was very pleased with the service and my upgraded phone.

A letter I sent to the manager: «Hello. I was in the store at Tuttle Crossing yesterday, and I just wanted to take the time to let you know that you have two excellent people working at that location. Beaux Wallace and Jeffery Saint– James. Jeffery and Beaux have not only done their jobs in helping to provide solutions to product problems; but they also have humanity. That is to say, that they have well developed insight, forethought, empathy, and have no trace of point of view narcissism. They saw my struggle not just from a sales associate perspective; but also as a customer. Even deeper then that, they understood not just that I had a problem with my voice mail; but to dismiss my situation with a pat answer (for example: ‘just call *86 and set it up’), would make anyone with two brain cells, angry – VERY ANGRY. So, seeing a customer getting no where with one sales rep., Jeffery jumps into action, and was very kind, soft spoken, helpful, and took over the situation. He called Verizon and was on hold, and then had to call on a second phone! to another Verizon sales rep. to attempt to solve my voice mail set up problem. Jeffery was on hold, dealing with TWO!!! Verizon sales reps on the TWO! phones. Seeing this juggle act to fix my voice mail problem was ridiculous, and I felt bad for Jeffery. It was at this point, that Beaux, did NOT stand idle. He, from a distance, had been paying attention to the situation unfolding, and he walked over and shared his solution to fix this,… unbelievable, seemingly ‘easy to fix problem’ (for a sales rep, as it would seem like a common situation). It’s voice mail. I was in the store; because I was told to go there by the Verizon help line and that my problem wasn’t fixable over the phone. I have been without voice mail for entire month! My partner is in school in Dayton, and I live here in Columbus; but, we have just one car. So,… one WHOLE MONTH, with NO voice mail. You need know that both Jeffery and Beaux, are good people. It took Beaux and Jeffery, and NO ONE ELSE to fix my problem. The Verizon help line reps. were NO HELP (in the at least four times that they were contacted by myself and Jeffery). I am debating on whether to complain about the in store sales rep. man who was at the front by the door when I first arrived. He was so rude, so, so rude, and didn’t or couldn’t think beyond dismissive, pat, snarky answers– WOW! HE WAS SO RUDE! … but, Beaux and Jeffery are more important to focus on. So, please know, that you have excellent resourceful, thoughtful, helpful, young men, who do their jobs well; but, also improve humanity and civility in our society. Well done! to the both of them for fixing my problem and making me feel better!»
Sincerely,
K.K.

I had a very bad experience visiting this place and I will never come back here these people here they are were.

Stopped in after realizing they had moved across the street. The new location is larger, and laid out better. I was checked in at the door, and waited about 10 minutes. They were surprisingly busy. Once I was helped, service was very friendly and efficient. My problem wasn’t solved right away since they sent me to the Apple store first, but if Apple doesn’t fix it they said to come back and Verizon would take care of it. With Apple I might get the phone replaced on the same day; sending it in from Verizon would take a few days. And they know people can’t live without their phones for long. People can live for weeks without food, a few days without water, a minute or so without air, but scant seconds without a phone…
I didn’t wander around the store much, but there were displays of assorted phones and devices, and a huge wall of phone covers.
Verizon is a bit expensive, but customer service has generally been good. Going to a retail store is always dicey since there will usually be a wait, but once they actually start the service is good. I dread going, but usually walk out happy. Now, I have to steel myself for a visit to Apple…