AT&T

I had so so customer experience at this AT&T. They really take a long time to get with a customer. It seriously took over an hour, and it wasn’t even that busy. It was better once someone finally called me over. They are pretty helpful choosing the best plan. I was able to get a plan that saves a lot, several $ 100 a year. They are better when you are not in a hurry and looking for knowledgable staff.

Absolutely terrible experience this week. My wife and I went in to upgrade/​trade in our phones. The woman who waited on us was incredibly bad with customer service. She charged us the price to do our upgrade/​trade-​in, and when I subsequently handed her my old phone, she saw it had a crack in the screen. The customer service rep implied that I had not been forthcoming about the crack, even though she hadn’t asked me about the condition of the phone and I didn’t know it would be such a major issue. She proceeded to tell us that I couldn’t trade in the phone without paying about $ 200 extra (which seems odd since it only costs about $ 100 to repair a screen). When we said we didn’t want to do that, she spent an hour or more trying to figure out how to reverse our charge, but could not do so. We were stuck in a strange limbo where they couldn’t reverse the charge but didn’t want to let us go ahead with the upgrade.
Eventually a manager (who actually provided good service) told us they’d let us continue the trade in without the additional charge because it was their job to inspect the phones before running the charge and they had failed to do so. However, we were at the store for three hours. It shouldn’t take that long to get a new phone. And I really don’t appreciate a customer service rep talking to me as if I tried to hide the crack in my phone. The worst part about it though was that there was never once an apology from the woman waiting on us. Not for the ridiculously long wait. Not for forgetting to check the condition of the phones before processing the trade-​in. Not for being unpleasant. I’ve been to this store in the past and had very good service, so hopefully this is just one bad person and not a sign that the store is going downhill.

So this is my first experience in this store and let me say it was lovely. The only part that wasn’t top notch was the wait for service but once I was helped I understood why I had to wait. Aaron was great, I came in to upgrade my phone and he basically told me my plan sucked and was costing me an extra $ 50 a month that I didn’t need. We upgraded to a newer plan saving my family $ 50 a month plus on the new plans the cost of the phone is included in the monthly cost so I only had to pay tax for my new iPhone 6. Oh and they took my iPhone 5s as a trade in and gave me $ 300! They applied this to my purchase and the rest to my account so the next two months are free. Thanks Aaron! i did have to give up my unlimited data but the amount they signed me up for is 5 times what I normally use so should be fine. If I run in to any issues I will update my review.
Also they gave me their cards with their phone number so I can text with questions, again, great service!

I was so in a hurry today, so I called in. Tisha answered the phone, she was very informative and helpful. Over the phone it turned out that I have to go to the store to get a new SIM. Later on I walked in to the store and again Tisha was very helpful. everything was done very quickly and promptly. That was a great experience and I would definitely recommend this store to everyone.

went here for the second time (first time about 2 years ago went find) today not so much. Motorola referred me since my Moto X has a scuff on the screen, which keeps coming back after cleaning the glass. the dude cleaned it & it was obvious he was not going to put much effort in my issue. I saw the scuff, he did not so I guess the employees opinion is more important than that of a customer. grabbed my device and left, purchasing a $ 400 doesn’t mean customer service.
i just called the store, requested a call back from anyone but the guy who «helped» me. so the waiting continues…

Given, I was forced to come here at this is the only technical department in Columbus. However, after 1 hr of diagnostics and testing, it was evident my poor phone had died.
Got questions, want to test phones? This staff constantly told me, «It’s your decision. Take as much time as you need.» I wasn’t pressured into making a rushed decision but instead they helped me make informed decisions.
2 things I appreciate at this store: 1) They don’t sugarcoat things. They are blunt and provide you with options. I’ve seen a few employees even display small glimmer of frustration when they realize another store made an error. 2) This is 1 of the best communicative staff. Despite being in retail where commissions count, this location’s employees help each other and wasn’t afraid to help me despite knowing I had already been dedicated to another salesman.

Suppose I better chime in here early so I can claim «early adopter» status of this location. Had I posted after my first experience here, I’d have FTR. I’ve been coming here since the place opened because it is conveniently located to my work, and one of the few roads that has a pretty direct route back to my hood.
I have yet to come here to buy a phone. That’s something you ideally only do once every two years. I come here because of the service center next door to the retail shop. This is what makes this location so damn bomb-​diggity. First of all, the staff is awesome. Allison is my personal favorite, and there is another lady whose name escapes me that is also rad. They always remember me, which I love, although maybe that’s because I seem to fall victim to phone issues super often.
I’ve had to come in multiple times to get issues addressed — the pitfalls of buying gen 1 smartphones. One time, my phone wasn’t charging properly and the battery was draining super fast. They gave me a new battery that solved the problem. Another time, it was dying constantly, shutting off randomly, dropping calls, etc. The phone was still under warranty at this time and they replaced it on site at no charge. I’ve gone in to have an old phone set up… all of these visits of course entailing large transfers of personal files, backing up OSes, etc. Never have they shown any sign of annoyance or frustration with my many, many problems, needs and visits.
I no longer visit the campus store, and this location is why.

The touchscreen on my almost three-​year-​old dumbphone decided to cease all functionality a few days ago, and I decided to take the opportunity to switch from a line on a family plan to a prepaid GoPhone. I ended up purchasing the phone online since there was a deal on a refurbished phone. After spending almost an hour on the phone with customer service and ultimately getting my call dropped, I decided it would probably be simpler just to go to an AT&T store and get the account taken care of. A quick search of Unilocal uncovered Bryant M.‘s glowing review of this location, so I headed over.
At the store, I was assisted by an employee named Jackie, who was diligent and persistent in correctly getting the transfer of my number, creation of my account, and activation of my service completed. It took around forty-​five minutes, since this isn’t a transaction that is done very often, and she wanted to get everything done right.
I would definitely recommend coming to this store for technical or set-​up assistance rather than trying to navigate the jungle of customer service via phone call. It may be a bit of a hassle lugging your stuff to the store, but it’s definitely worth the customer service experience and will save you the stress of being transferred from department to department on the phone.

Five stars for an AT&T retail store in a strip mall?
You betcha.
After an exhausting day at the pet hospital, we had one sick kitty and two dying iPhones. We had a little time to waste between doctor visits, so we headed to this new AT&T store to buy a phone charger.
When we arrived, we were cheerfully greeted by all the store employees. Everyone was extremely friendly, but still genuine — none of that fake, saccharine service that so many places have. The store manager offered to help, and we told her needed an iPhone 5 charger. She told us that all the stores were sold out of chargers, but she didn’t let this stop her from helping us. She asked all the right questions and learned about our story, and then totally thought outside the proverbial box to offer us a solution. She told us she’d charge our phones in the store while we hung out for a bit.
Excuse me? Was she seriously being this insanely thoughtful and helpful? Yes she was.
While we waited, the entire store chatted with us about all things AT&T, LTE, and Apple, and then they even helped me pick out a fancy new case for my iPhone.
These are truly some of the nicest people in retail, and the service was — dare I say — better than the Apple store.