Steak ‘n Shake

I currently live in AZ and there is only one of these burger joints in Tempe so I had to stop at Steak and Shake on my way home. The facility is normally pretty tight and has the old diner feel on the inside. Food was delicious but they ran out of a lot of stuff — didn’t have mushrooms, cheese sauce and a certain type of shake that I wanted. I had to remind the staff three times to get me cheese sauce as well but it is what it is. pretty good fry’s and the waitress made the trip worth while!

eh — great server-​food-​ehh-​condition of the place? Need’s a serious make over, too old.

Just left this location. Stood there for almost ten minutes and not ONE person said a thing to us. No hostess around. Two workers looked at us and kept walking. Worst customer service! We left, and won’t come back.

Food is good and affordable and that is all you can say about the Steak and Shake at this location. Staffing is rude, insensitive to customer’s complaints and totally inefficient. Three managers and believe me … this restaurant is not being managed. Follow this if you can. I was the only customer standing at the register waiting to pay. Staff inside the kitchen saw me and looked away. I kept waiting. I caught the eye of waitress clear across the restaurant and asked aloud, «Will you please take our money.» She responded with a «who me» kind of look, so I said it again a little louder. Paige finally came over and I complained that no was running the registered. She didn’t even acknowledge that I had complained! She simply told me the total and took my money. I said, «Paige, I just complained that no one would wait on us at the register and you didn’t even acknowledge that I had complained.» Again the same quizzical look and then a feeble, «Oh, I’m sorry.» I suggested that when people are disappointed it is good to at least give some sort of sympathetic acknowledgment. She asked if I would like to speak with the manager and I said yes. This is almost laughable, I got tired of waiting for the manager! Obviously a very low standard is being set and it is from the top down. It should be noted, because I observed that they were not at all busy. Not one hamburger was on the grill. Staff was standing around everywhere in the food preparation area.
The saga continues. I get home and call and ask to speak with a manager. I am told, «The manager is busy.» I ask if I can leave my name and number and the lady on the other end yells twice for someone to bring her a pen. REALLY. I leave my name and number and ask who is the main (General Manager) and she replies «Martin». I ask, «Do you have a last name?», and she tells me she doesn’t know it. Preparing to document the call, I ask for her name and SHE REFUSED TO GIVE ME HER NAME. I said, «Ma’am, I have given you my name and my phone number; are you refusing to tell me whom I am speaking with?» She asked why I needed her name and then I told her I wanted to document the call. She then surrendered her name as «Nay».
I notice that one review says the manager seemed unapologetic and unconcerned about employee behavior. THIS IS SO TRUE! Surprised they don’t have a bouncer! Folks, if you care how a restaurant is managed and whether you will be treated promptly and politely — NOT AT THIS STEAK AND SHAKE. Still waiting for that call from the evening shift manager. Very, very rough and caustic staff.
Lastly, I notice there are 8 reviews on this restaurant, but if you go to their web page it says the location has no Unilocal reviews. Mmmmm?
PS: Our waitress was very GOOD!

I really like this location. The first time I came here was the very first time I ever tried Steak n’ Shake. I ordered the sliders, which quickly became the only thing I wanted to order. I really like how they season the burgers however you want and they are on the five dollar and under menu. The shakes are a little pricey but they are really good. I haven’t had any trouble being seated, but I have had my order messed up on a busy day. The wait can get long when there are a lot of people, but I’ve never had to wait more than 15 minutes. Checking out is fast, however.
The atmosphere is nice, it’s nicely decorated, but the layout allows you to see the waitresses very easily. Most of them can be seen standing and chatting with each other. I feel like most of the time, half of them are working really hard and the other half are giggling and telling jokes. The noise levels can get pretty high because there are a lot of kids that come to eat here.

I was a little disappointed with my most recent dining experience at Steak ‘n Shake. The restaurant was very busy because of the kids eat free special, and our group of 8 had to wait for almost 30 minutes to be seated. We were not offered a menu to look at during our wait. When we were finally seated, things turned good as we were offered cardboard car making kits and paper hats. But then we waited almost 45 minutes for our food to be ordered, which mainly consisted of kids meals. Once the food did come, I was the only one not receive my plate because they had forgotten to put cheese on my sliders. 15 minutes later, I finally got them (and everyone else was almost finished eating). The waitress was very nice and apologetic and offered free milkshakes to all of us to make up for the bad wait time. We all obliged, but then had to wait almost 15 minutes for the shakes! The entire dining experience took about 2 HOURS. I would have rather had my time back than the milk shake.
The only reason I didn’t rate them with one star is because I have had better experiences when I was in a smaller group. So take my advice – Don’t go there if you’re in a large party.

I had very bad customer service in their drive through, heard employees talking about ‘pussy’ and the food was not up to par. When I called to talk to a manager, they seemed very unapologetic and unconcerned with their staffs’ behavior. I will not be back.

While the place was pretty dirty, the young man preparing my breakfast did an awesome job. I haven’t been to steak and shake for quite a while and decided to stop in while I was traveling through Columbia late at night, I am glad I did. My waitress was pleasant and attentive and for the first time in my life I made it a point to personally thank and tip the cook as well. Man he can cook!

I only get the Chicago Style hot dog. The neon green relish throws me overtime.

My favorite place to go when I need something greasy, good, cheap, and close to where I live. I’ve never been disappointed with the food here although they tend to get really jam packed with customers sometimes. Once, I had to wait in the drive through for over 20 minutes, but still, the food is always fresh tasting. Steak N Shake’s chocolate milkshakes are so good and their Frisco burgers are fantastic. I don’t go inside much for dining, but when I do, the service is always friendly.

stopped in here for a quick breakfast after visiting friends in Columbia. my husband and I were both a little amazed by how good our breakfast was.
I deconstructed a sausage sandwich (sausage and and egg with two pancakes) and everything was cooked perfectly.
the service was also great. I hadn’t stepped foot in a Steak N Shake since I went to college in Illinois, but I will definitely return now before too long!