Sears Auto Center

Like others said I wish I could give a negative star. This place is a mess. I dropped my car in the morning 10am for oil change that’s it, came back around 7pm it was not done. Also, last time they installed my dust filter upside down. Badly managed too!!!

This was probably one of my worst experiences dealing with car service. I made an appointment at 9am for a standard oil change, I get there and the guy tells me it’s going to be 2 hours bc there’s only 2 people working today & that I can come back later he’ll have more ppl working. I work at the mall right across from the place so it wasn’t to big of a deal. I came back dropped my car off & the guy copied down the wrong callback number so when my car was finished I never got a call. I left work to pick it up and the place was closed. Nobody in Sears even tried to help me find someone to get this garage open so I could get my car. I had to get someone to take me home, came back the next morning to get my car just to drive off and see that my change oil light was STILL on & it’s been a week and the light is still on. All that time they had with my car I have no idea why it’s still telling me I need an oil change smh. Save yourself the agony & don’t go here

If you are planning to get work done at a Sears location, this is the one to go to and Scott is the guy you need to work with. (I hope I remember his name correctly– guy with short brown hair and glasses). Believe me, I’ve had awful service at Sears Auto, but my experiences at this particular location restored my feelings about them. Under Scott’s leadership, the technicians take their time to figure out the real problem with your car. Since my initial visit, I’ve been there twice to work on other areas that needed to be repaired. In one instance, Scott located parts for me and called me when they were in to schedule my next appointment. After checking out, he mentioned that it was going to be a late night. When I asked him if he had to stay until all of the cars were repaired, he replied, «A Promise is a promise». Attention Sears Auto: this is what quality service looks and sounds like! You need for employees like Scott and the the other technicians at your Columbia location in your service centers! I will be back for any other service I need!

Sears in general is just horrible when you are in need of service they can’t help you and then they tell you they can’t help you because they are completely booked until close and that is their excuse I don’t know what they got to do to help produce what is expected for the general public but they need to figure it out instead of cutting hours for techs to save money how about they improve customer service That they preach so much about but they can’t deliver

I wish you can give negative or zero stars on this, because i would have given negative stars.
This place lied to me about not being able to patch up my tire with a nail in it; and took my tire so I couldn’t get anyone else to look at it. Therefore, costing me $ 270 to buy a new tire instead of getting a $ 30 patch. AND to make it all worse, they didnt return my valve core and wheel caps!!! I have no other way to explain this horrible ordeal but to say that when i went there on 10÷8÷15, the workers there were lazy, lying, crooks!
I DONT RECOMMEND ANYONE GO THERE!!!

Terrible service and lazy workers.
I called a week before to schedule an appointment for a tire rotation. When I got there they seemed to have trouble finding it, and even asked if I scheduled it under a different name.
They said it would take two hours. Two hours for a tire rotation even with an appointment. After two hours I noticed my car wasn’t even being worked on. I asked what was going on and they said at least another hour.
I asked, «what’s the point of making an appointment?» The guy said the appointments mean that they will get to the car that day… ridiculous.
I asked for my keys and drove home, and did the rotation myself; with a tire iron, standard jack, and a spare tire in 30 minutes. With all the tools they got tire rotation should take 15 minutes tops.

Sears Auto is a total rip off factory… After checking out what looked like really good tire prices on this location’s online website, I stopped in to have my tires changed. Only after wasting my time by taking all my information and inputting it into their system, did the technician inform me that they only actually stocked 2 types of tires that would fit my car, both of which were the highest priced tires listed on their website.
I also asked if they could change a burned out tail light bulb. The tech looked at the tail light as if he’d never seen one before… He then asked another tech to look at it who started trying to bend back my interior trim and blindly poking a screwdriver behind it trying to figure out how to get to the light. I finally had to ask them to stop before they broke something.
I left with no tires and no tail light… I absolutely won’t be back to this place for any type of car repairs in the future and I wouldn’t recommend them to anyone.

never met more rude and non-​helpful .Did you know this locations has no tools? That is what I was told. I had a flat just around the corner and instead of asking how they can help they just explained what ways they could not. Called up another store from another brand and was told sure we will help you! Needless to say will never go back to this store for ANYTHING. sears you are having money problems. This is why… NO CUSTOMER SERVICE!

I was just curious to see who had a good offer in the area that I work in for an oil change. There was an af for a $ 19.99 quick lube oil change. That’s all that I need. Standard and convenient. I walked into the shop and then the man who processed the paperwork got me into a horrible mood. He said it was going to be around fifty dollars because of the oil that was needed for my car. I was offended because I know what kind of oil my car needs. I can read a car manual. I have to say, the customer service was poor as soon as I was not interested in any of their up selling. I did inform the man who I was initially setting the appointment with that I was dropping it in before work. Also, the make and model of the vehicle. I should have been told that their special was not going to be deemed to me since I «needed better oil». The customer comes first. I didn’t receive a text message to say that my car could be picked up, instead a nasty voice message to just pick it up.

I’d love to say thy these guys provide excellent service because I LOVED Sears when we were in Colorado. But these guys leave a lot to be desired. What is the point of having to make an appointment if almost an hour after my appointment time my car is still in the loop untouched. And that is after having gotten here 15 minutes early. These guys are slow and are only out to make a buck. Even at your expense. If you have another Sears you can go to, I advise going there instead of the Columbia Mall location. These guys suck!

Unethical Business. I also had problems with them doing Brake work. I sent the car in to get new brake pads and new rotors, about $ 600. The first time I drove the car after that, the parking brake light was always on. The next day, when driving I could not stop my car. I was going about 20 mph. After slamming on the brakes, it took a few seconds to stop. I brought the car back and they said it would be $ 200 for new calipers. I said that the service should be complimentary since my car had brake work done earlier in the week. I also asked why the caliper issue was not told to me during the «brake inspection», which i paid for earlier that week. They claimed that their mechanics did not make any mistakes and that the car’s brake system was in perfect condition when leaving the store a few days ago. And that my caliper failure must have happened within 24 hours of leaving their shop last time. Then they told me to come back tomorrow, and that this service could probably be done complimentary, but no guarantees (after talking to management). The next day I came back and they still wanted to charge $ 200. Each time I went to Sears AutoCare (within 5 days), i waited 30 minutes to drop off my car, 30 minutes to talk to them, 30 minutes to pick up my car.

I wish I could rate this place 0 stars.
While traveling late at night in Baltimore, a shock light came in on my car which caused the car to not go above 30 mph. I restarted the car and it drove fine but my battery light came on and lights were flickering! Ended up having to leave car at office and having a friend come get me (who was an hour away)
After doing some research, I found it was probably the battery which I had bought at a different Sears location and was probably under warranty. Since I didn’t feel safe driving the car, I took it to this location.
They claimed I didn’t buy the battery at Sears since it was the «wrong» one, despite my records coming up in their system. They also said they tested alternator and it was fine. After leaving the location, battery light came on again!
Since I was traveling, I had to go to a different location. They told me this place completely misdiagonosed the car and that it was the alternator after all.
Complete waste of money. I called the place after this happened and was told the manager would get back to me. I never recieved a phone call, so that means someone gets 1 star on Unilocal and a letter to corporate!

I will not recommend this place to anyone. I had 4 tires replaced, and while I was driving my hubcap fell off in the middle of road. I was not able to retrieve it since it was on there were other cars driving on the road. I called sears customer center, and customer representative said he will give me gift certificate once I make a call to Toyota to get a price for the part. I called Toyota, and they quoted $ 85 just for the replacement (without labor). I called back and reported and the customer representative changed his word saying that he will put me to the mechanics (maybe it was more expensive than he thought?), and see if they could do something about the situation. So I talked to the manager at the location, asked him when he would give call back and he said it will take him couple days. He NEVER returned the call back. I have been through calling sears customer center many times, and was already sick of calling back and forth so I decided not to pursue it further. I will just never return to sears auto center ever as their customer service is just horrible and irresponsible.

They replaced brake pads on my car. A lapping sound started shortly after leaving the shop. Although the mechanic fixed it after I returned, the experience stripped my confidence in Sears Auto Columbia to do the job right and do it right the first time. I will explore other mechanics next time.

Great service from these guys! Dealt with Moe both times, for two tire replacements under their road hazard warranty. No questions asked, good efficient work. Seem very up front about everything. This is in contrast to the silver spring location that is closer to my home but I will never go to again because they are so rude.

Went in despite reviews to get my fleet vehicle serviced. Usually they put in cheap oil and cheap everything. I got taken care of really well by Edward. After a full synthetic oil change (which is usually a struggle to get the good stuff) and 4 new tires (bf Goodrich long trails– top 3 best tires for an SUV), I was happy. Since I was on a very tight schedule, under 1 ½ hrs, they said it could be done and still stuck by their word and took care of me. Very happy customer here.

I’ve been going to this place for years and tonight was the straw the broke the camels back. I came in to fix the tire under warranty and I was told it would be two hours. 6 ½ hours later nothing got done the way I needed to be this is the same service that’s been transgressing for the last several years and I will not go back there anymore I don’t recommend it’s too bad you do have good people in there but it seems it’s not managed well

I decided to purchase tires from
on Oct. 24. After my boyfriend read reviews from here about the service at this location I decided to cancel my order and get a refund. I called the morning of appointment, Oct. 26 to cancel my order and was told I’d received a confirmation email regarding my cancellation/​refund. I never received that email, so I called again on Oct. 29 or 30 and was told the same thing. Still no refund and still no email confirming the cancellation.
I’m on the phone with Sears as I’m typing this review and I’m finally transfered to the automotive department thanks to the sales rep Reno. I’m told by Jay in the automotive department that the money was still sitting in the store and had not been refunded. I asked why I was told for the last two weeks that it had been, and he explained that the other two idiots (my words not his) I spoke to didn’t have access to automotive department side of things to see where the funds were. Smh, I guess transfering me to the automotive department just wasn’t in their job description???
Either way, Jay proves to be helpful in ensuring I receive my refund and is very knowledgeable. He repeated his name, gave me the automotive customer service number, told me the refund should be complete in approximately 72 hours and that I should finally receive that confirmation email. Some of this could’ve been eliminated if they didn’t oursource their customer service deparment. I will never shop at Sears for anything again…

I brought my car in for a simple flat repair on Sunday October 30 2011. There was an obvious nail which I identified. The tire has ⁴⁄₃₂ left on it. I simply wished to have it repaired to stop a slow leak. This was to be a temporary fix until my new set of tires arrived the following Saturday.
First off, they patched the hole but neglected to set my tires at the pressure I had requested. This was only a minor inconvenience, but only goes to show the lack of dedication and pride the technicians and service writers have in their work. The next day I noticed the patched tire had continued to lose air. Now at an accelerated rate.
I brought the car back to the same sears to amend the issue. After inspecting the tire they finally discovered another nail. Instead of consulting me on what to do with the tire they proceeded to remove the nail knowing full well that this would require me to pay for a second patch.
This is a shameful way of conducting business. I speak from the perspective of a customer as well as an individual who once worked at a sears automotive center. I sincerely hope everyone will avoid this particular sears.

Got my oil change here. I was given a $ 23 gift card towards the change, total was $ 36 for my Volvo. Took about 2 hrs, which I was told when I dropped it off. Not a problem since we did some window shopping.