Mr Tire Auto Service Centers

My daughter drove her vehicle to the shipping facility for the military in Elkridge. They could not ship her vehicle because she could not find the key to the wheel locks. We called several places, including a dealership for help. This location was the only place that said they could remove the wheel locks and replace them with regular lug nuts. She was originally told it would take an hour and a half. Fortunately, the job was done in approx. 45 minutes. She was thrilled as she had to get the vehicle back to the Elkridge facility as soon as possible. We were so grateful that Mr. Tire could take care of this in a timely manner.

Came here around 10:15am to get a flat tire patched up. It was Memorial Day and I didn’t have an appointment. Initially, the man that rang me up said it would cost $ 25 to get the flat tire patched and plugged.
The waiting room isn’t anything to write home about. It does look old and worn, but I don’t expect much from a repair shop anyway.
While waiting I found a Mr. Tire coupon on their website for a FREE flat tire repair.
There was a very helpful and courteous woman there. I think her name was Jean, but I’m not sure. But she was very nice and her service alone would be a reason I’d return to this Mr. Tire.
I told her I found this coupon online and she said «Yes, of course. I’ll put that in.» She didn’t try to sell me anything else and they didn’t come back and say I needed a new tire. It was all very straightforward.
At that time, I asked her about how much a good set of tires cost. I normally go to Costco to get my tires done for my car and usually costs around $ 800-​$ 850. She gave me a quote for a their top end tires (Yokohama) with 75,000 mile tread wear warranty for about $ 730 plus a $ 80 prepaid gift card. So an effective price of $ 650. And they provide lifetime rotation just like Costco. Additionally, they can do wheel alignment there as well which Costco does not do after a tire replacement. She also mentioned that they often have $ 20 off coupons for alignment on their website very often. I asked her, «Would you guys just suggest an alignment every time?» She said a report is printed out before we do the alignment to see if the alignment is needed so there is proof of need.
Overall, I was happy with the service and honesty at this Mr. Tire. It’s possible that I got lucky to have that particular rep help me. Time-​wise, I was in at 10:15 and out at 11:15, which was expected. And they honored the FREE coupon even though I did not present it «at the time of service». Lastly, they weren’t trying to sell me anything I didn’t need. I did tell the rep that I usually go to Costco to get my tires changed and she just said she could print out the quote on the tires and that she hopes to win my business the next time I need to change my tires. I may give them a shot.

Tonight I had to get my tires checked out and Jose and the team were great! I am glad I used them but was very hesitant at first from their low rating on Unilocal

Over promise, severely under deliver!

This place is disgusting. After leaving another nearby Mr. Tire I decided to have my car towed here for service. The repairs were beyond what Mr. Tire could do so the insurance company sent a tow truck. Mr. Tire didn’t put my car back together! They delayed my repair by three days! They are rude and unprofessional also.

This location does not honor the company’s price match policy. Called in to ask if they had the tires in stock, let him know about a competitor’s price, and asked if the matching would be applied. He gave his cost, and said he was not willing to price match or even help close the gap. He said to just go to the competitor. So, that’s what I’m doing tomorrow. Good thing I called instead of going down in person. Definitely not «on the rim» but I’m «out the door.»

I recently went to this Mr. Tire location based on a friends recommendation. I have been to a few Mr. Tire stores in the past for basics such as oil changes and tires but never for a break down repair job.
My car would not start, the engine would turn over but not catch, and I was baffled since it had been running fine the day before. It had to be towed to the location.
I understood that as a «walk in» it might take time to get to the car, so left it overnight. Next day they called and I was told that the fuel pump needed replacing. I said «ok» and while they had it asked them to replace the oil pan (which had a dent that prevented the oil drain plug from working properly) as well.
Two days later I picked up the car, and noticed that it was still difficult to start. But it started. l and there was no problem starting after short stops.
The next day it was still difficult to start, similar to the original problem, so I suspected that the problem was either not fixed or there might be more to it.
I returned the next day (day 4) and explained the situation and was asked to leave it again since the technician needed to test the car while «cold». I left it over the weekend.
I went back on Monday, I started it while the Asst. Manager stood by. It still took a bit to get started and sounded rough. According to the Manager (Kevin), the car had started for the technician just fine and nothing had been done.
At that point I decided to take it to a different repair shop; their diagnosis suggested that there was something still wrong with the «fuel delivery system» which meant possibly the fuel pump, fuel pressure regulator or fuel filter and they suggested replacing all of those parts. The diagnostic cost $ 80.
I contacted Mr. Tire again and tried to explain the situation. I am still upset by the response from the manager and the lack of concern. His best suggestion was that I should bring it back (yet again) and that if the fuel pump needed replacing it was still under warranty, any additional parts or labor would be an additional fee.
I believe that would normally be a reasonable request IF I had faith in their abilities, which I don’t.
And so I called customer service. The person I talked to was very polite (and yes, I think civility counts) and took my information, but in the end the only thing that she could recommend was that I return and have it fixed under the warranty.
I returned to Mr. Tire for the third time, now 8 days in, left it again, picked it up the next day only to be told once again that it’s fine.
At that point I gave up and took it to another place around the corner who, after doing a thorough diagnostic, suggested that the fuel filter be replaced. :-(
Not sure what do at this point, other than write a review and ask you to wish me luck. I do find it ironic that right on the front of the little pamphlet they give you when you first arrive are printed the words…
WE fix your vehicle RIGHT THE FIRST TIME.
(Their caps, not mine)
The morale of the story: Mr Tire, good at tires, not so good at diagnostics and very poor at customer service.

My tire blew while driving southbound on I-​95. (And I will add here for context that I’m a woman who’s completely clueless when it comes to car-​related anything). AAA guy came and helped me put on my spare. He took a look at my tires and recommended that I get all 4 replaced immediately, and that I don’t attempt to drive all the way home to DC on the spare.
So that’s how I ended at this Mr Tire. To be honest I wasn’t that happy about it because of the abysmal Unilocal reviews, but the place turned out to be pretty nice. Staff (esp Gena) was friendly and offered me the use of coupons that I didn’t know existed. So for 4 tires (that are good for 50,000 miles) + alignment + labor = grand total of $ 460ish. If my car lasts me another 50,000 miles (heck, even 30,000 miles), this’ll be worth it.
I also appreciated that Gena explained to me what to look for when inspecting the tread on my wheels. The informative posters in the waiting room I thought were also pretty high yield (though probably common knowledge to everyone but me).

these guys were great. Was rigth next to a sears having an issue and they were not helpful at all. I had a rush to get a popped tire replaced so i could get back home to pickup my kids. I was in and out in very little time. I made it home on time. Thank you all.

My daughter went in today because it was open on a Sunday, and all she needed were sparkplug replacements. Checked in with the guys at advance autoparts and they told me that she shouldn’t be paying more than $ 13/​sparkplug, and the fix should take 10 min. The guys working there tried to get her to pay a $ 119 diagnostic, when she had just gotten one for free at Advance. She says the Mr. Tire gentleman helping her was friendly enough, but then she calls me and says they asked her to pay $ 178 for 4 sparkplugs and an hour of labor. I told her to respectfully decline, and the guy told her, «Hope your car doesn’t explode.» Really unhappy with this location. I wouldn’t recommend it to anyone.

Brakes work that is the important part! But that’s the only thing that works at this location. I dropped my truck off at 8:47 am and was told at 9:30 that I needed my front rotors turned and new brake pads. They said that it would take 1 ½ to 2 hours. That seemed reasonable but was that the case NO!!! After 3 hours of waiting they were only halfway finished so I got picked up by my wife, rescheduled two appointments that were scheduled for way beyond what it would have taken. Finally I called back at 2:30 to find out, surprise, still need 30 minutes to finish. 6 f’ing hours and a waste of a whole day! Not once did I hear even the slightest apology for wasting my time or my money. Find somewhere else to get your auto repairs!

Terrible service. Was told one hour. Waited patiently for over two hours. Not a single update from them. My car had not even left where I parked it. I will be taking my business elsewhere. If they told me 2 hours upfront, I would have made an appointment for another day.

This place is terrible. I waited 5 hours to have tires put on my vehicle and get an alignment done. I was told that it would take 2 to 3 hours to have the work performed. The waiting room had a sign that said «Free Coffee Help Yourself», but there was no coffee, and the water dispenser was empty. I will not return.

The only reason this location received a one star from me is because there isn’t a lower rating available. My husband went in to get a spare tire to go to Virginia today. The sales man tried to get him to get 4 new tires and a front end alignment. He said he did not have time… since they said it would take over 2 hours to get to his car, and he had someplace to go. Well the response he got was the salesman talking about him the entire time he was there… In front of him. It got to the point where he was convinced they were going to do something to his tires. I have never encountered such terrible customer service in my entire life. «You’ll never get to Virginia with those tires… Some people really need to get their priorities straight.» The worst part is… The owner or manager or whoever was there the entire time. I have been in the customer service industry for 10 years… and this is unacceptable.
And while he was there… A man came in yelling about how he paid 1600 for his car to pass emissions and it failed!
Needless to say… don’t waste your money here.

Horrible experience. I was told that it would take 1 hour and I ended up sitting there for 3 hours. They quickly took off the tires, then proceeded to take an hour and half lunch and smoke break. The man at the desk kept making excuses like they couldn’t find my tires and they were under staffed. The location in Laurel is so much better! They don’t care about their customers here!

I prefer this location although the other location is closer to me. The front desk people tend to be friendly. It’s my time to get a new set of tires, so I’m gonna schedule for early AM middle of the week so my wait isn’t all day.

Don’t get me wrong, I like Mr Tire as a whole; in fact I have been getting oil changes, new tires, and other general maintenance at various Mr Tire locations for many many years. And for the most part, I have been pleased with their prices and their work.
However, this location here on Dobbin Rd., sucks!
Every time I have come to this location, they have some excuse for why they are backed up, and how my scheduled work, will take twice as long as planned.
I believe this will be the last time I give them any of my money and time. If they can’t honor an appointment that they agreed to schedule, then I will look elsewhere, as I would urge you to do the same.

This is your standard tire place. I went to get my tire fixed. The guy at the front counter wasn’t the friendliest and seemed kind of annoyed with my questions. I could have done without the sarcasm. Maybe he was just upset I wasn’t buying all new tires. The actual technician who explained things to me was much nicer. I was able to use my Unilocal deal for an oil change also. I doubt I would come back to this location for other services. As someone who doesn’t know a lot about cars, I would prefer better customer service.

I am a bit new to the area and was spoiled by having a garage at my old place. However, life here without being able to do my own work led me to seek out a local garage.
It just so happened that I had a double whammy. I had a tire develop a slow leak and I needed an oil change. I made an online appointment at another location and they were booked up. I called this Mr. Tire and they were like «Sure, come on in!»
I snagged a coupon for a $ 22 oil change and they fixed my tire for $ 20 (fixed the leak and re-​balanced it, $ 10 for each thing, so $ 20 total for tire fix).
All of this took 2.5 hours, so kinda glad I left work early instead of trying to go during my lunch break.

I have gone to Mr. Tire a few times and today was another good visit. I needed new tires and they offer great prices and discounts. They also offer other incentives like free patching, etc. You can make appointments online (love this) and they call you back right away to verify your time.
I went in on a Wednesday so it was not too busy. They went over my different tire options and I was able to get a deal with buy 3 get one free and they also gave me a few other discounts. I was told it would take 2 hours and my car was done right when they told me it would be.