Nordstrom

I’ve gotta say… I’m highly disappointed and have been for quite some now with the horrible customer service at the Columbia Mall Nordstroms. It seems that folks in the jewelry & womens shoe department do not want to work. They’re more concerned with gossiping with one another and checking out each others phones. I stood at the case & waited around for about 10mins for them to ask if I needed any help. No one came by as they were too engrossed in their own conversations that helping a customer was not a priority. They leaned on the cases laughing and not paying attention to anyone unless someone came up to them. And when someone did they were annoyed that their conversation was interrupted. Horrible!

This Nordstrom is Meh compared to the other Nordstrom stores in Maryland and Virginia. Men’s merchandise selection is limited/​minimal, customer service is good if you can «find» someone to help and the men’s shoe department is difficult to locate a standard (and most common) men’s size 10.5 D. The shoe salesmen do try to order a pair of shoes from the catalog, but that defeats the purpose of shopping in the store. There is NOT a shoe shine stand as in other Nordstrom stores. I find this disappointing.
It feels like the men’s tailors just do the minimum when you purchase a garment at full price (as alterations are free in this case). Other Nordstrom stores tend to offer more alterations services and/​or tailoring suggestions for free when you purchase a full price garment.
On a high note (no pun intended), the men’s fragrance counter is fully stocked. It seems to be the store’s shining star. The café upstairs is pleasant, as well. I’d go so far to say this is the redheaded stepchild of the Nordstrom brand. Columbia is a highly-​educated and upscale planned community. The geographic area has great purchasing demographics so why not have a Nordstrom to match? Smaller Nordstrom stores such as Bethesda have far more selection and better service.

Hubby and l came here in search of a new men’s cologne that he could potentially take on vacation. We were directed to the men’s clothing section on the first floor, where they also had the men’s fragrance counter. He is so dang picky, but the associate on duty, that also happened to be the new men’s fragrance manager at the Columbia Mall location (sorry l forgot her name!), was very helpful in assisting hubby with his fragrance choices.
As he perused the scents, spraying them on the available strips of soft cardboard paper, waving them slightly and inhaling them while sniffing the small jar of coffee beans that are provided near the fragrances in between his sampling sessions to realign his sense of smell, he decided on two. He then asked for samples of those two fragrances that he could spray on and check the scent on him after a few hours to smell if those selected fragrances meshed well with his body chemistry. The manager obliged and proceeded to prepare the two sample vials of fragrance and wrote their names on them so that he would not forget which was which. After we return from our vacation, he liked one scent that he will definitely purchase. Now that is what l call first class customer service! Special thanks to that men’s fragrance manager!

Any clothing store in a mall is great. hands down.

Selection in many departments is minimal, especially women’s handbags and tbd. Almost no high end designer items which is disappointing.
Just not impressive, I end up usually purchasing items online or visiting different stores.

I always love nordies anyways!!! But they added a smashbox!!! Even better!!! And because I was a card holder! As well as a pro member of smashbox for the event only they honored my discount! How wonderful! Is that! The artist who beat my face did an amazing job!!! Candace! They gave me a goodie bag! Wonderful service!!! I will be definitely going back! To the smashbox counter! The whole team! Was friendly, customer service driven!!! And cute!

HORRIBLE customer service every time I visit. The first time I went I purchased a wallet for Father’s Day. As I was looking through the wallets there was a worker next to me arranging belts who didn’t greet me or offer any assistance. When I was ready to purchase I walked over to the register (about ten feet away) and stood there for ten minutes just waiting! As I stared at her she didn’t bother to look my way for more then a second. Finally my friend walked over to her and told her we were ready to check out (like it wasn’t obvious?) she had a blank look on her face and said she’d be right over, five more minutes later she decided to grace us with her presence. I asked her if she had any other wallets in the back after I noticed an imperfection in the one I picked out and she told me flat out that she couldn’t offer me any discount on it because «that was just the way leather was made» I was very offended! One, I asked if she had another wallet like the one I picked out, I didn’t want a discount I wanted a nice gift for my father. Two, leather naturally doesn’t have stains and scratches on it! I can’t believe she tried to pass it off as a natural flaw. Needless to say I didn’t purchase that wallet.
Fast forwarded to me giving this store a second chance I called today to see if they had a women’s shirt in stock and the lady who answered transferred me to men’s clothing, needless to say the guy was very confused and after trying to help me transferred me back to the front desk. For the second time I asked «can I speak to someone in women’s tee shirts?» And I got women’s footwear I told the women who answered that I had asked for women’s tee shirts and her response was «…yea this is women’s footwear.» YES I KNOW. After a long awkward silence later I hesitantly asked to be transferred to women’s tee shirts where I waited on hold for five minutes before I had had enough and hung up. I work in retail and employees with good customer service is a must for a successful business, someone needs to let this store know that. The only reason this store gets two stars is because they have a large selection of beautiful jewelry and Michael Kors bags.

Had a great experience. Walked into the kids department to look for baby shower gifts. The employee was extremely helpful. First, she introduced herself then she offered her assistance, at the time I was browsing, but told her what I was leaning towards a summer theme. She quickly showed me some items and let me continue to look. After several minutes she circled back around seeing my arms were getting full and suggested some other items. As she rang me up, she asked if she could gift wrap these items. I asked for a blue ribbon if possible because baby shower is for a boy. She said I believe so and she went into the back and behold! The blue ribbon.
Had a great experience.

Haven’t been this Nordstrom’s for a while and I just can’t get over how depleted their inventory/​stock is. Yes, I’m a larger woman but if you don’t want my business — why don’t you just eliminate your awful plus size department? I came in to return a dress bought over the internet. I took it to the appropriate dept but the sales person seemed to have to be on the phone for 10 minutes so i walked across to another dept to a VERY helpful salesperson — took care of everything quickly and efficiently. So kudos to her and Nordstrom management, there is no reason I’d return to this store for anything — the inventory of shoes, jewelry, etc is mediocre, poorly presented.

Came here to exchange an unworn pair of Uggs for a larger size that my daughter received as a gift. The rep searched their system and located one pair at another store, called the store, and was told to call back in 20 mins because they didn’t have time to conduct the search. I’ve been a long time customer of Nordstrom and have never received this type of subpar service. As I told the rep, I’m certain if we’d been standing in the other reps face, we would not have been turned away or told to call back in 20 mins. This type of subpar customer service appeared to be commission based oriented, which is unacceptable. I LOVE Nordstrom, but I’ve more recently noticed that if a rep is not going to benefit from the commission of your sale, they’re not as eager and inclined to assist you!

I have always loved everything about Nordstroms. The service and return policy can not be beat. Living in Northern Virginia I tend to shop at the Tyson’s Corner and Pentagon City locations. I was very surprised to find that the Columbia! location does not have as many options and selections as does Tyson’s or Pentagon. I left out of the store empty handed and with my shopping obsessions that never happens at Nordstroms. The store was well stocked and clean like you would expect, I just wish they had more options.

Horrible customer service at this location! (Super long review, sorry!)
I came here to return some items that I purchased online and was approached by a sales associate (#1) in the shoe department. He asked if I needed assistance, I said yes and told him that I wanted to return my items. He said he could take care of that and we walked to the register and he began my return process. He asked how I wanted my refund and I said cash. He said that he didn’t have enough cash in that register and took me to another register. This one also did not have enough cash so he made a phone call to someone and requested more cash. He told me it would be a couple of minutes. No problem! The problem came when another associate (#2) came over and told him that he was not supposed to return dresses in that department and that I would have to go to the dress department. But wait, my transaction is done, I’m just waiting on my cash. (I explained) but associate #2 repeated to me that I would have to go to the dress department. The original associate said he would have to void my refund out and offered to walk me to the dress department. WTF?! (Now don’t get me wrong, I had no problem going to the dress department to return my dresses, especially if I had been directed there first, however, because I was approached by an associate in the shoe department who offered to assist me (and he completed my transaction!) I felt it was their responsibility to follow through and not send me all around the store).
Now, I was also exchanging a pair of shoes. He said he could exchange the shoes for me. But then another sales associate (#3) walks over and says that because they do not sell designer shoes at this location, they cannot accept my exchange! I said «I know you don’t have designer shoes in the store but I was hoping to look through/​order from the designer shoe look-​book and have the shoes shipped to my house.» She insisted that no such book existed so at that point I am super annoyed said «ok, thank you» and told them I’d just go to another store where I know they have the designer shoe book. Sales associate #1 apologized and offered to walk me to the dress dept. to return my dresses and at that point I declined. (I also want to add that the two other sales associates who interrupted my transaction and caused all of this inconvenience were snippy and unapologetic).
I had to drive all the way to the Towson location and received much better service there. No drama, they took all of my items, exchanged my shoes (found the right pair in the LOOK-​BOOK), and after I described to the sales associate my experience at the Columbia location (which there was electronic proof of because she initially had trouble with my return because as she scanned the items, they all showed up in the system as having already been returned), she even gave me a complimentary meal and beverage card to use in their café!

Nordies is my guilty pleasure. I get my shoes, jewelry and make up from here. Yes, here and not «the Rack».
Shoes: Their sales are pretty good. The sales associates are few and far between so most times you have to search for them. The service they provide is always decent.
Jewelry: I have a designed with whom I’m obsessed and I found that her counter is getting smaller. At one point they would move the designers all over the counter every other month and that was annoying. Now, things are pretty stationary. I do appreciate that they will repair or offer an exchange for jewelry that breaks.
Make-​up: I get my makeup from this counter mostly as opposed to the store. I buy 2x as much makeup as the normal shopper as I have a home supply and a travel supply. It helps to get my stuff from here as I can use my card and get points for my purchases.
Chocolates: the counter is usually in the Housewares area across from the bras. If you haven’t had a chocolate from Nordies, you haven’t lived. I’m not referring to the packaged Godiva, I’m referring to what they sell under glass. Excellent pick me up present to yourself or Vday gift for mom.
Misc: I will get pattern spanx tights & belts from here. Spanx are never go on sale, but they have a good size array. The belts… The options are extensive, but you do have choices.
I love this place. Love the service. It would be nice if there was a cardholder lounge where you are offered tea and cookies for when you shop. One can only dream, right?

I go to the MAC counter at this Nordstrom location and I must say I am always pleased with Shawn and Carly service. They know exactly what I need whenever I come and never too pushy. My face always looks fabulous whenever they give me a makeover. And those two ALWAYS look professional. They make a great team.

This store is definitely below par for a Nordstrom location. Used to carry larger sizes for large people like the Nordstrom family, but some narrow minded manager decided not to cater to Big & Tall any more & the place is just not what it used to be. If they continue to operate like this, I recommend that home office shut them down and the Mall should replace them with a better store.

I thought this place was okay. I am not a Nordstroms fan but really wanted some shoes that only they had. Appearance wise the place is lacking it just looks dead inside with barely any inventory. Demi in the woman shoe department was the only person who actually wanted to help me. There was another young woman working at the Bobbi Brown counter. she was helping me pick a nude lipstick. She was wonderful

Horrible excuse for a Nordstroms.
No tory burch shoes. No tory burch earrings. No badgley mishka dresses and apparently very few designer dresses in general.
The salespeople in dresses are basically clueless. I was looking for badgley mishka dresses and asked 3 people who all pointed me in different directions. I finally asked a fourth person who told me they don’t carry her dresses.
The Salespeople in shoes are sorely unfriendly! Aren’t nice salespeople (esp in shoes) what Nordstrom is known for? I did appreciate the employees in jewelry who were very helpful. All of the other departments are seriously lacking.
Sadly, I’m not sure if the nordstrom in Towson is much better. I guess I’ll have to stick to Tyson’s.

This Nordstrom has restored my love for the store! I went in to get my watch fixed and to look for Christmas presents. The guy at the jewelry counter was super helpful and great in getting my watch fix and polished and looking like new. He even helped me in looking at some other things I need. I looked at cologne in the men’s department and the sales associates there were super helpful providing me with information I didn’t even know I needed. The sales associated also even held something for me just in case I wanted to come back for it. I will be coming back here for sure!

Oh how I love thee, let me count the way. I love Nordstrom so much that I avoid being bothered with people in my way and shop consistently online with free shipping on any item!!! However, I like this location better than Towson (even though Towson is bigger).

It’s hot outside and cold inside this Nordstrom. They have comfortable arm chairs a man playing nice music on the piano and free wifi. There is a café with all sorts of yummies and I can sit in my booth as long as I want because there is no official «server» to get annoyed that I am taking up one of his tables.
Ah yes, I believe they also do sell «clothes and makeup.»
Actually came here tonight because I needed to return some flip flops — THAT I BOUGHT IN 2010! That’s right, kids. Save your receipts because at Nordstrom satisfaction is always guaranteed, even two years later.
Ah, I could sit here all night…