McDaniels MAZDA

We had two Mazdas and now have only one. The Mazda 6 had some serious problems that were tough to diagnose. They were rare and had us concerned. I want to single out Caleb in the service department as being an excellent employee. Because of the nature of the potential repairs, he communicated with me quite a bit and gave it to me straight. I’ve dealt with a lot of automotive service departments that treat the customer like a 2^nd class citizen, ignore phone calls, and give vague answers. Caleb and this service department were the complete opposite. The end result was that I ended up buying a new car, but it was not a Mazda. Some dealerships might not handle that well, but Caleb was immeasurably helpful, understanding, and cooperative. We cannot speak highly enough of him and we look forward to visiting McDaniels again for the Mazda 3 that we still own. They have a comfortable, welcoming dealership and we’ve had positive experiences on every issue, although few were as serious as this one.

Clean, new facility which to me, spoke volumes about the level of service care. William was great and made sure everything went perfectly. These guys know their stuff… and overall I think I saved some money. Win win.

I would give a zero-​star rating if this were an option. This is perhaps the worst excuse for a vehicle service that I have ever seen. That’s saying a lot: I worked in the automotive industry for three years. Avoid their Mazda DisService center.
I spent $ 850 on repairs, paid nearly $ 500 for a rental and they still did not fix my vehicle. They made unnecessary repairs and I had to follow up with an out-​of-​state dealership to get my records because the twit either couldn’t figure out how to access my information, or they were too lazy to do so. They didn’t work on the vehicle for two days, increasing my renal car cost. On top of that, when I complained to the service manager, he tried to sell me a new car! Why in the hell would I buy a vehicle from these guys when they couldn’t fix my vehicle ! I left with the problem still there.
I pulled up the diagnostic codes and uncovered the problem. Much cheaper fix. I am considering legal action against McDaniels. Mazda USA is a joke too, so don’t expect help from them. I think they only hire people who were fired from other call centers to handle the 800 number.
Why would you go to a dealership to get a vehicle repaired when it’s more expensive except for the expectation of consistency. I’ve gotten consistency alright. Consistently poor service from Mazda dealerships in three different states and piss-​poor customer «service» from Mazda.
If you want incompetence-​or borderline criminal negligence, buy a Mazda from these guys or take your existing one here. Otherwise go to a reputable mechanic. Better yet, go get a Nissan, where their products are vastly superior and the service is much better. Dick Smith Nissan actually takes care of their customers!