Jim Hudson Buick GMC Cadillac

#6 — Monday, March 14 — Finally, my car was returned after JH had it after 4−½ weeks. Apparently the leaks that occurred (coolant, oil) presented a major challenge to the JHudson Buick, GMC, Cadillac dealer, due to the age of the vehicle. It has always been a great car for me until last October, when I first took it to JH. But it had been regularly maintained and serviced by the very fine Jim Moore Cadillac dealer in Columbia, until the financial debacle happened after 2007 – 2008. Unfortunately, for me and many other Cadillac owners, Jim Moore shut down, and I had to take it to the auto services in Lexington to be serviced.
Wish I could say that everything turned out okay with Jim Hudson, but after all the stress of not having my car, not being kept up-​to-​date on its progress, and literally being ignored by the service advisors, the GM has said that they «will no longer be working on this vehicle due to the age, condition, and previous. .. service interactions.» Even though he said the car required a 22-​hour job to repair, they kept it over a period of 51 days (1^st and 2^nd time), or 1224 hours, minus 7 Sundays, equals 1156 hours, divided by 8 man-​hour days equals 144−½ hours. For this, I was charged $ 2200± for the total job, this being the GM’s goodwill gesture. What is not forgivable is being ignored as a customer seeking an update on the status of repairs. Absolutely poor customer service.
All said and not done, I am very grateful to have my car back, although I will be test driving it until all my paperwork is returned. Of course, since they won’t honor the warranty if all is not okay with the car, I will probably have to trade it in.
I did receive an e-​mail today, thanking me for using the services of JHudson Buick, GMC, Cadillac and hoping that I will recommend them to family and friends. Yeah, right.

I do not believe your dealership went far and beyond, your duties to figure out what is draining these batteries that have been in my car. Four batteries, and the only answer i get is that it is a bad battery. Right. Why didn’t your service department send my car somewhere else to have some other mechanic to search deeper into my car issue. I will not speak highly of a place that only do surface work to get by. Someone must think I am a fool, you cannot figure out what is wrong, but your corporation is willing to extend my warranty to cover the electrical system! Smells pretty shady to me!

I wish I could leave negative stars.
I called to schedule an appointment because my check engine light was on and incidentally it was also time for an oil change. I informed the scheduler that I would need a loaner and that I had purchased an extra warranty that covers the cost of the loaner. The «soonest» they could look at my car was nearly 3 weeks from the day I called. Frustrated, but not surprised — not the first time I’ve been dissatisfied with this service department– I accepted the appointment.
When I show up for my 8am appointment, I am told that the loaner vehicle is not in good working order (the check engine light was on when they went to pull it into the bay for me) and there were no other loaner vehicles available so they would need to call Enterprise.
Really? Nearly 3 weeks I waited and you still couldn’t get it right? Beyond frustrating.
I did not have time to wait for Enterprise as I had patients waiting for me at the hospital, so I took my Enclave back and left very put out and aggravated.
This level of service or lack of service is unacceptable. And I just love the fact that I received the computer generated «thank you» for having service work completed at Jim Hudson. Just the icing on this pitiful cake.

Bought my new car from Erwin and I couldn’t have asked for a better sales person! I was looking at a particular model that I thought I would like and found I didn’t and Erwin listened to everything I said and came back with the perfect vehicle and one I would have never thought I would like! Then the welcome from everyone was really incredible. And before I drove off the lot Erwin took the time to go over everything with me in my new car. So many gadgets and cool features and he took his time explaining and answering my questions even though it was well after closing time. What a great person and a great place to do business!

I took my car in for a liftgate issue and was told I needed to have all for brakes replaced at a cost of $ 580. I took my car to a brake specialist to have them replaced for much less, but when I got there they did not want/​need to replace them because they still had 60% (front) and 80% (rear) life left. I had a business turn down work because it didn’t need to be done. I am very unhappy that Jim Hudson GMC service department tried to take me for nearly $ 600.

Great place for any service. I went out of my way to get serviced on Garner’s Ferry road. Now with the new location the great service managers are still there but the waiting area is much improved. I remember having a problem understanding a repair cost in the past. Service manager (Danny) got the mechanic and we got it straightened out.
The new car we just bought also came from here. Lots of problems with salespeople on Garner’s Ferry but none here. Well worth the visit.

Julie, Frank and everyone else we dealt with were awesome and professional. We are excited bout our new Sierra!

What a great dealership! I was very impressed with the customer service Tony was an excellent salesperson.

Jim Hudson is an excellent dealership. They are prompt and thorough. I drive from an hour away even though I have a dealership locally. They follow through and there are no hassles.