LensCrafters

Great service from optometry appointment to eye glass purchase. All staff proficient and attentive.

Although overall I had a positive experience, there were a couple of things that irked me about this Lenscrafters. I did not like the fact that they were using out of date software to input customer information. It took way too long to get my information in the system, and it wasn’t just because the woman working there was new, I could tell it was because the user interface for entering all my info was counterintuitive, causing her confusion. I even saw the dumb things the stupid app was doing while she was typing. It’s time for an upgrade guys.
When it came time to pick up my glasses, I tried them on and they felt great. I could see perfectly at a distance with them on which is what I care about. Now, I don’t need to wear glasses all the time. I only need them when I drive at night or when I’m at some event where I’m far away from whatever is going on. When I took the glasses off my face and put them in the case, the older male associate was pushy and kept telling me to put them back on, and asked me why I didn’t want to keep them on.
I didn’t think my actions warranted any kind of explanation, but when he asked me «why not wear them now?» the first time, I thought I’d just explain to him, that they fit fine, and I could see great, but I don’t need to wear them all the time. Even my doctor said so. After he kept pestering me, and asking me to keep them on about 3 or 4 times, I told him that he just didn’t get it (I’ll admit it, I lost my patience with this guy, but I don’t think I needed to explain myself here at all). Well, he shot back «no, but apparently you don’t». I wanted to think that there was some miscommunication between us, but if he wanted to know if there was something wrong, or if I didn’t like the glasses I just bought, he should have just flat out asked me instead of talking around the issue and repeatedly telling me to keep them on my face. I love my new glasses, but that guy was really obnoxious, and he probably enjoys telling people what to do or how to think. Ugh!
I would have been able to deal with the technological issues, but when customer service is terrible, I quit. I’m not going back there. It’s a shame, because everyone else was great, this guy was just a jerk.

Our family of 4 all have glasses from LensCrafters. We’ve been coming here for years. I like that they have our records, offer discounts, and will help you decide what pair to get. Their staff knows what looks good and what frames will fit your prescription. We also get our eye examines for glasses and contacts at the a joining eye care. The optometrists and staff are very friendly. The convenience of getting the examine, picking the glasses out, then wearing them within 90 minutes is worth it. Lastly, my kids have broken their glasses, lost a screw, and needed glasses to be tighten and bended back to shape. No problem, just take them back and they will fix them. For broken glasses — you do need the protection insurance but they were replaced no questions asked.

Being a frame shop, expect to drop some dough but they often have specials. The staff is friendly, professional, and accommodating. I’ve used this location for two frames and multiple adjustments.
Plus, when you have an hour to kill, it’s great they are located in the mall.

I didn’t expect much from a LensCrafters, especially one located at a Mall. But during my two years of doing business here, I couldn’t ask for a better experience and a more caring staff. Both optometrists are very professional. Highly recommended.