AT&T

My husband and I were in the market to upgrade our iPhone 4S phones. We were in Columbia, MD and decided to stop by at the AT&T store at the mall in Columbia. This store always does a good job with greeting customers so I wasn’t too worried about the reviews.
Carlos helped us, and I have to say that we were very impressed with his ability to patiently explore every billing option, billing change, and iPhone 6 options. He really had a great way with customers, and we felt no pressure to conform to one option or another. I felt like we were getting all of the facts.
We were not able to make a decision that night however we left with a very good impression of Carlos and decided that we would try to work with him when we had made a decision. Last night we visited the store again. Carlos not only remembered what we had talked about regarding phones, but even recalled other details about our previous visit’s conversation.
Carlos is so personable and good at his job that I highly recommend this AT&T location. Although this review centers on our experience with him I have had good experiences with every employee at the store in the past as well. Thank you!

I have been calling this store for past several days to ask them about their iPhone inventory so I can go to store and pick it up but they never ever answer the phone call i am writing this comment after over 10 phone calls i have been making for past 4 hours and no one still answer the phone, one star is too many for this lazy people who do not answer the phone from customers!

I went to the store to use and upgrade for the new iPhone. The salesman stated we would pay less on our monthly bill for and receive the new iPhone if I changed from our unlimited data program. I was misled, the bill is more and store will not remedy the «bait and switch». (The manager promised to call back in 24 hours and it has been 3 days) I have canceled my iPhone order but cannot cancel the contract. Look carefully at what you are told.

Stopped in to check out the new iPhones as we were eligible for an upgrade and AT&T had an offer of a $ 200 «rebate» on a trade-​in on an iPhone 4 which expires on 9÷30÷14.
Our rep, George, was very knowledgeable and very customer-​service oriented.
We were told that there would be a 90 minute to two hour wait. The wait was the reason I did not give them five stars; although the wait ended being an hour long.
My wife commented that the store had comfortable furniture and she did not mind the wait so much.
Overall we had a great experience and plan to return in the future.
BTW we did not buy a phone at the Apple Store because they offered only a $ 60 Apple gift card; which does not make much marketing sense to me given AT&T and Verizon’s buy back offers of up to $ 300 on previously owned iPhones.