Gt Sew & Vac

Brought it an old Singer machine to have it evaluated for parts replacement in August 2015. Got a call sometime later from the owner telling me cost of repair. Parts prices were inflated 400% over buying them myself. Owner was incredibly rude and even threatening regarding my purchasing parts myself and having them do the work. This lead me to say I’d just be picking my machine up without repairs performed. Owner was rude on pickup. Cost me $ 50 to have the machine evaluated, which was a complete waste of time and money.
Best part? I started getting voice mails and text messages as of a week ago that my machine is ready for pickup. This was news to me as I picked it up months ago. Called them today and spoke with the owner who rudely told me that machine has been taking up space in their store for months now and I have until Monday (three days) to pick it up or it was going in the trash (or probably repaired and resold since it’s a $ 1300 machine). Since I actually have personal integrity I told him that I picked it up months ago. He said, «oh, well disregard then» and hung up.
Wonder what would have happened if I had showed up demanding my machine and they couldn’t find it? Demanded it be replaced? Taken them to small claims for the cost of replacement?
Tl;dr: This place is a joke. Parts markup is ridiculous. Hours quoted for repair are inflated (I know, I repaired this machine myself in less than half the quoted time with ¼ the cost for genuine Singer parts). The owner is rude, and their record keeping is so poor they didn’t even know where my $ 1300 machine was. My advice? Stay away. Between online vendors and YouTube you can service and repair yourself for much less money without some jokers losing your machine.

Great service and repaired right the first time. Look, they are not the cheapest guys on the block for repairs, however, I have used many shops for repairs only to feel that the job was half done. I dropped 3 commercial vacs off and had all 3 back within 4 days. They know their stuff and have a pretty organized system to track everything. I need a good repair shop for our repairs as we have about 25 vacuums in our fleet and this will be my go to place.

I saved so much money having my steam cleaner fixed. I am so glad I took it in. I got to pick it up in 3 days. That was awesome too. A 300.00 steam cleaner fixed and serviced for around 70.00. That was a great deal to me.

My friend and I took our sewing machines here to be repaired. They charged $ 20 each to look at it even though I told him what was wrong with it.
I did not get my machine repaired here. It was going to be around $ 250. My friend needed a new tension knob and spring. The guy asked her if she wanted the machine right away as he had one of those knobs in a drawer. However, it was not the correct color. She said fine. One would think that you opt for a used piece lying around that doesn’t match, a discounted price should apply.
Then when she went to pick it up the guy failed to credit the $ 20 deposit toward her repair.

So I went to this place and WoW, the selection here is REALLY extensive! I was quite impressed at the variety of vacuums they offer and quality brands the carry! I actually love to sew and was immediately drawn to the sewing machine area. If you have a craft, you know how important the «tools of the craft» are! And the professional sewing machines are really the bomb! The staff was friendly and knowledgeable and quite helpful. These days, customer service is what I look for and here at GT Sew & Vac I found that I was treated kindly and respectfully and my questions were answered professionally! I will be back and suggest that you take a walk in to what you will find to be an excellent array of vacuums and sewing machines right here in Colton! I love to support small local business! :)

Bought a Riccar vacuum here. The vacuum is super nice, but I decided that I did not want the vacuum. Upon returning the next day, I was informed of the no returns policy. I was shown the sign that was posted on the side of the store. The sign should have been behind the counter in a more prominent place and customers should be informed upon purchase of the policy. I was not informed of this policy when I purchased the vacuum and did not find out till I tried to return the vacuum.

Do they have a negative star???
Dropped off my vacuum on Oct. 6^th for repair. The old man there said it looked like it just needed to be cleaned out. I waited… and waited… and waited. I called on Oct. 20^th to see the status of my vacuum. It hadn’t even been worked on yet. I told the girl (Vanessa) that if it wasn’t ready that I would go pick it up and take it elsewhere. Right away they said it would be ready «tomorrow». I got a voicemail on Oct. 21 stating that it was ready to be picked up. This afternoon, Oct. 22 I went to get it. As I get out of my car, I see a big sign posted on the window that says «VACATION UNTIL OCT 29». WTH???
Go elsewhere!!!

I’ve gone to Alex at GT since they were at the other location. They bend over backwards to help me with Vacuums and sewing machines. They are always kind, priced fairly and the stuff works great after I get it.

DO NOT TAKE YOUR VACUUM FOR REPAIR HERE! I dropped off my Dyson with a complaint of loss of suction on a Monday. I called on Friday to ask when my vacuum would be ready, and I was told I would get a call in the afternoon. The man was very short with me and rude. He called me back to tell me my vacuum was not worth fixing and he quoted me $ 260 parts and labor. I was shocked and amazed that my vacuum that was working was not worth fixing. Any questions I had for him was not worth his time to give me an explanation either. When I got to the shop the man told me that my Dyson (which I have owned for 6 years without a problem) was not a good vacuum. I could tell no one even took my vacuum apart as the dust I had brought it in with had not been removed. He then told me he could sell me a vacuum that was much better quality ($ 500). He asked an employee to lift the vacuum up and show me the features. He then told me he would give me $ 200 for my Dyson as a trade in on the new vacuum, and left irritated with me. He left me with the other employee which was awkward. Since I did not have the money to buy a new vacuum I left with my Dyson very upset. I decided to try to fix what I could by myself until I had the money to buy a new one. After spending $ 23 on Amazon for two new filters (not the $ 30 per filter as quoted) and a You-​Tube instructional video, my vacuum is like new again. NOTHING WAS WRONG WITH IT! This place is a total scam, don’t fall for it. Plus I lost the $ 15 dollars deposit I left with them.

I was referred to Gt Sew & Vac by Dyson. The electrical prongs on my precious Dyson were bent, rendering it useless. My husband took it in and had nothing but positive things to say about his experience there. The gentleman who took care of him was very nice and said our vacuum would be ready within 2 – 3 days. Two days later, we received a call that our Dyson was ready. Yipee! I went down and picked it up and had a positive experience. The gentleman who runs the shop is nice and professional… he even wished me a Merry Christmas, which is always appreciated. The place itself is neat and organized. Overall, a nice family run business. I highly recommend Gt Sew & Vac.

The customer service was slow and not especially helpful. My vacuum was dropped off on Monday & they said they would call me by Thursday. By Friday, I decided to call them myself. As soon as I asked about my vacuum, I got a very brief response about how ‘they needed to order a part’ and they seemed in a hurry to get off the phone with me. Honestly, it seemed as if they hadn’t even looked at it yet.
They told me to call back Saturday afternoon. I did, and they still didn’t know what was going on with my vacuum– probably because they hadn’t checked it. I called back again later, and they said I could come get it in 20 mins. Okay.
So I drive over there to get it, and the customer service is painfully, painfully slow even though there was only one person before me. I waited 10 minutes before being helped.
The one good thing I can say is they took my warranty & didn’t bill me, and the vacuum was fixed. Would I return? Only if I have to for my warranty

I first went to this shop after breaking my mother’s vacuum and the owner and employees were super helpful. I now live in Canada and have yet to find a place that is as helpful and as affordable as this shop. I recently went back to San Bernadino and my daughter was in need of a vacuum cleaner. Lo and behold this shop was still open and just like last time — GT Sew and Vac came through! We were able to pick up a Dyson for 40% cheaper than we had anticipated.
Thank you for the continued outstanding customer service. I strongly recommend this place!!!

Great honest & fast repairs. They fixed my Dyson & offered advice to keep it runing well. will use again

do not go here for uhaul they will charge your credit card purchases you never made if you did go here please look at your bank stament and im sure you will see charges from them you never made it is so wrong of them taking advantage of people.