Terminix

The technician was great. Knowledgeable. professional, and pleasant to deal with. He arrived on time and took care of the problem. The real problem was with the Terminix company. They have stupid and vague rules. They wouldn’t allow the technician to spray a rock that was infested with Boxelder bugs because it was located five or six feet from the house. Then they said they could and had to send him back out. Not too efficient…

If I could give negative stars I would. This is the worst company I’ve ever dealt with. Every step of the way and with every employee I’ve dealt with in the company, from the technicians to the «customer service» on the phone have failed to do their job. I first hired terminix four and half years ago and was never alerted to the fact that I had termite activity in my home. It wasn’t until I went to sell my home that the termite activity was discovered. So you could imagine my surprise when I was alerted to this. After having terminix inspect and bid the mitigation service for my home, I called into the 1800# to schedule my service. I had to call several times to set up the appointment because every time I called I would be placed on hold and no one would ever return to the line to answer. Finally, I scheduled a time that worked for my schedule and the scheduled timing for the contract on the sale of my home, only later to find out that the service never got scheduled. So I then had to work with the technicians schedule and take time off of work, lose money, and push back my contract deadline (again costing me more of my time and money). When the technician scheduled the time, they asked that I set aside time window from 10a –4p!!! The technicians left my home a mess with epoxy left all over my floors and front lawn. They also left a half empty epoxy tube in my front lawn. I paid the technician in cash and the payment was never credited to my account. I am still trying to resolve the missing payment issue, and as you can imagine this is no easy task. I’ve called several times and I get transfer and put on hold for over 30 min. The issue was escalated to a manager twice and I was supposed to receive a call back within 24 – 48 hours and no big surprise here, I still haven’t received a phone call back. So I continue to call, get the run around and never receive a solution or call back. All I can seem to get from terminix is excuses, poor customer service, wasting of my time and money and a big headache!!! Save your time and money and use another service!!!

Absolutely terrible! Do not use. Didn’t perform the services they said they would over the phone. Tried to charge us 4 times what we agreed to over the phone. Waited on hold for over 30 minutes to talk to someone about my poor service.

WORST CUSTOMER SERVICE EXPERIENCE EVER.
I found bed bugs in my home and the apartment complex contracts with Terminix. Not only did the do an awful job, when I call to schedule a follow-​up, they acted like I had no reason to worry about finding live bugs still running around the home. Not only that, the idiot that was supposed to make my follow up appointment didn’t make it. I work from home and my schedule only allows to have them come Saturday’s. I was on the phone for three hours only to find out no one was coming. You can’t reach ANYONE at the local office, it all routes through the 800 number. Several reps at the 800 number attempted to contact the local manager to schedule something same day, but NO ONE ever returned my call. I am beyond disgusted. This company is overpriced, they did a crap job, and their customer service is the worst. Pick the local guy!

HORRIBLE!!! Go somewhere else! This company is COMPLETELY dishonest. We used Terminix for FOUR years. Since both my husband and myself work outside of the home during the day, we trusted that Terminix was performing services as promised during the day while we were at work. This went on until one day I was home, and the technician NEVER came. I have now spoken with a local representative 3 times as well as 2 different representatives at the 800 number. A rep at the 800 number assured me she would take care of my account balance, but suddenly 2 months later, I received correspondence from a collection agency! I called back the 800 number and was advised that a supervisor from the local office would call me back. I am STILL waiting for a call nearly a week later.

They’ll keep calling, and calling, and calling. So aggressive on the sales. Avoid them at all costs.