What a crock. Customer service is dead at Spa Palace. There is not a price tag in the entire showroom. Apparently so they can charge whatever they want to whoever they want. I needed a 40# bag of chem, so they showed me where in the warehouse I could pick it up myself and then they charged me 3x what it should go for. The lady did NOT want to help me. I’ll be happy to take my money elsewhere.
Susie J.
Classificação do local: 5 Colorado Springs, CO
This spring we bought a used hot tub from another company, Alex of High Plains Pool and Spa for $ 2500. It was broken from Day 1 and he would not honor the 6 month Warranty. We finally called Spa Palace(with extreme frustration) and Mike, one of their amazing technicians, came the next day. He said it was obvious. One of the jet pumps was over heating and turning off and 2 other major things were wrong with it also. He fixed them also. The tub is working perfectly now. He said there was no way we could have broken it. Mike was extremely courteous and knowledgeable, and the office staff(Connie and others) were amazing to work with. Prompt, courteous, friendly and helpful! Spa Palace was exceptional. You can’t go wrong dealing with the best in Colorado Springs. And Spa Palace is the BEST.
Judy R.
Classificação do local: 1 Colorado Springs, CO
Poor customer service for tub service. Made an appointment, no one showed up. When I called to ask when they were coming, interacted with rudest person on the planet. Talked with the manager who sent someone out. Work was okay but I will never shop here again! Originally bought two hot tubs here and supplies. Was treated badly. I now am a satisfied customer of online supply company, for filters and chemicals.
Chester H.
Classificação do local: 5 Fountain, CO
Great place for hot tubs! New and used. Understand that new tubs are pretty pricey, but they got plenty of used ones for cheaper if that’s what you want. Ended up buying a used one elsewhere and they still helped me learn about my new tub, educated me on maintenance and such. They are serious pros about tubs. We go there now for free water testing where you give a sample of your water and they calculate the exact chemicals needed so you don’t over/under treat it. Joe the owner also has a sweet old fashion truck, looks like Mater from Cars the Movie.