Personal Touch Maid Service

There is a previous review (Morgan from Alaska) who just summed up my 5 minute experience. I tried the online form to submit an estimate request. The form link remains broken. I tried calling at 8:45 p.m. and the phone kept ringing going to Cheryl’s voicemail. A shame given that the advertise hours are until 9 p.m. and their form remains broken nearly a year later! Hopefully the owner reads his/​her Unilocal comments. This isn’t exactly a great way to conduct business and gain new prospects. I *may* try again tomorrow in the morning/​afternoon, we’ll see.

I’m pretty disappointed to give this company a bad review, especially since everyone else has such great things to say. Based on the fact that previous reviewers have said they’re well priced and very responsive, and the fact that they seem to be open pretty late every day, I decided to give this company a try.
I initially contacted this company almost a month ago.
I went onto their website and they have a form you can fill out to get a free estimate. I filled out the form multiple times and got an error message every time I tried to submit it. I though maybe I just had to try again but after a few tries I finally gave up.
I decided to call instead. Since they’re open until 9pm, I didn’t think I’d have any trouble getting through to them. I called twice with no answer and left a voicemail on the second call. I even saved their contact info in my phone because I usually don’t answer numbers I don’t recognize and I wanted to make sure I didn’t miss their call. Again, because other reviewers have said they’re very responsive, I thought I’d hear back at least within a matter of days. When I didn’t, I tried calling again. Still no answer.
It’s been 3 weeks since I left a voicemail and I haven’t heard back. I find it very unfortunate since I think they could do a great job cleaning my space and not break the bank while they’re at it (based on other reviews). But I can’t schedule a cleaning if I can’t even get in touch with anyone, and I don’t find it very professional to leave a voicemail not replied to for so long.

Our family experienced a recent death and we needed some help getting the house in order for the guests we knew would be coming. I called Personal Touch and spoke with the owner who was amazing to work with. She was so kind and professional. I called in the morning and she had a crew over within hours. The crew was so kind and thorough. They did an amazing job and the house is now ready for company. We are so grateful to Personal Touch and would recommend them highly to everyone! Thanks for everything!

I would prefer to give 3.5 stars, but since I don’t want to knock it down to three, they get 4.
We used this agency for a move-​out cleaning. The two women who showed up to clean were efficient and got right to work. They listened while I explained what we needed and they seemed to complete everything we asked for. I have never used a cleaning service before, so I don’t have much to go on, but it seems like the things they did a really good job on were baseboards, windowsills, and kitchen (stovetop, refrigerator, and sink). Their website talked a lot about dusting and patio door cleaning, but I found those two particular areas to be a little bit lacking (dusting incomplete and lots of streaks on doors).
While I felt they did a good job with the surface cleaning, the deep cleaning and polishing were not quite what I expected. I will say this, our linoleum floors were very dirty from movers and the moving process. They likely had to spend a lot of time on the floors and this may have compromised their ability to «polish» as they normally would. I do have to go back over some things before we move out, but all-​in-​all I felt it was worth the money. If you’re looking for a really deep clean, I would probably make sure you book them for sufficient time and make sure they bring products that can accomplish more than just a quick cleaning.
I would probably use them again in the future and probably will contact them for ongoing work at our new home.

A couple of years ago, I was trying to think of a good gift to give to my parents for Christmas. They are in their 70’s and certainly don’t ‘need’ anything. But since they both suffer from arthritis, I thought it would be nice to give them the Gift of Cinderella. No, that doesn’t mean glass slippers or pumpkin coaches, or a house full of rodents.
I decided that they would appreciate it if someone came over to help give them a hand cleaning the kitchen and three and a half bathrooms. I met with the owner, Cheryl, and felt right at ease with her. She told me that she could send over two people for a couple of hours per month and that would help out my parents greatly.
Thinking it would only be short-​term, we’ve used Cheryl and the team for over two years now. My parents just love their service! That, and they appreciate seeing some other faces than family over. I had to tell Dad I’m paying them to clean, not to chat. He can chat at church or when he goes to Costco or Sam’s Club.
The Personal Touch Maid Service is bonded and fully insured, and they’ve been in business for over 30 years. So yes, I trust them. Going with Cheryl and her team was one of the best gifts I’ve ever given my parents. Too bad they don’t have a location out here in MN, or I’d use them for my condo!