Gold’s Gym

I attended this gym for about 3 years, and several family members have used it longer.
A few years before I joined, it got shut down, chained closed because they weren’t paying their rent. That should have been a red flag to me, but it was close, affordable, and had everything I wanted in a gym. The sales people are of course schemey and manipulative, like you’d expect. It seems their policies change constantly. The staff turns over faster than you can keep track. There is ALWAYS something broken! Sometimes it’s as minor as 1 weight machine, sometimes it’s a major as THE ENTIRE POOL AREA, a whole bank of TVs, a whole bank of treadmills, the bathrooms, the sound system, the wifi. The pool is shut down longer than it is open and no refunds or credits made to their patrons for the inconvenience. I and many others come to Gold’s for the pool and sauna. The machines are always sweat stained, dusty and dirty. The staff just stands around and goofs off instead of grabbing a rag and being productive. At 8 months pregnant, I was put on bed rest by my doctor, and there was no way I was going to pay for a gym I wouldn’t be using for months. I came in with a doctor’s note to cancel my membership. I was told they needed 30 days notice, so I was still going to be charged 2 more payments, even though when you sign up, you pay for your first and last month! I insisted I speak to the manager and gave him my doctor’s note which he said he’d send to corporate. Either he did and it had no effect, or he did nothing. So I’m stuck with 2 months of gym membership I am physically incapable of using, I told him, if this goes smoothly, I’ll return if my finances allow. If this does not go smoothly, I will not return. Needless to say, I will not be returning. It’s a shame, because when it’s good, it’s really enjoyable, but I would say in 2015 it was bad far more often than it was good. Besides, this is Colorado Springs, the entire outdoors is an amazing gym!

I had pleasant experiences with this gym up until I called to cancel. The manager Crystal answered the phone and told me I would continue to be billed twice after I cancel. Apparently it’s in the contract that you will be billed 30 days extra past the time you cancel. I explained I wasn’t told about this, which was met with a very blunt, «It’s our policy, it’s in the contract.» I tried reasoning and talking with her and she was very short and unsympathetic. I have a month to month contract, see the thing I like about that is you pay for what you need without getting locked into a contract… Well they thought of that too. Seems sneaky and underhanded. I had asked about canceling when I signed up, this was not mentioned in any way shape or form.
I told her I had intended on coming back, but they just lost me as a customer. I ended with a sarcastic, «Thanks very much.» She replied, «you’re welcome.» Not a way to treat your customers. It doesn’t matter that they neglect to tell you this, that it’s in the contract means they have you.
Apparently this is nothing new and if I had done my own research instead of naively signing up right away, I would have thought twice about joining in the first place. Looks like other people continue to get billed even past the 30 days. Not cool Gold’s Gym, not cool.
Be forewarned, read that contract and plan on paying for an extra month when you cancel whether you need it or not. I won’t use them ever again and I will share my experience with anyone interested in joining them.

I’m not sure why this gym doesn’t have an overall rating of 5-​stars, regardless, it would get 6 from me if it were possible.
My husband and I just left our previous gym a few days ago, 24-​Hour Fitness. If you want to know why, then search my previous reviews and you can read about it. Gold’s Gym is the only gym I have gone to where I have never left more stressed than when I entered.
Their machines are clean, well kept, and fully functioning rather than most gyms that have broken equipment. One of my biggest pet-​peeves with gym go-​ers now-​a-​days is malingerers, if you aren’t serious about working out, then please do not lounge around on fitness equipment. You won’t see any of that here. I have never had an issue with needing a machine and having to wait for it to become available. There are so many options and their floor plan is rather large so there is no congestion amongst equipment /​machines.
The gym rules are clearly posted for everyone to see– and I was so relieved to see that a few of their rules include: no cell phone use while on machines (texting /​talking), gym bags are only allowed in the locker rooms, and appropriate gym attire must be worn. My previous gym did not adhere to any of those rules. I even saw a patron being asked to stow their gym bag in the locker room but the gym staff. My last gym had patrons that were working out in their socks and/​or barefoot, I have full faith that the staff at Gold’s Gym would not allow that.
If you are a serious gym go-​er and want a stress free work out then this is the gym for you, I have zero complaints and will continue to be a loyal Gold’s Gym customer.

Clean gym & friendly staff.

A gym is a gym As long as you get your work out then it’s good it’s smaller compared to the one I’m my hometown in California … But it’s still just as good.

This gym should be shut down by the health dept and audited by the State Atty General. They are dishonest, the gym unclean with patrons spitting on the side of the swimming pool and wearing sweats in the steam and sauna rooms carrying bacteria with them. The machines are always broken and the management rendered useless… they have had more than 5 managers in just the last few years, all incompetent. When you cancel your membership they try to rope you back in by offering a 3 month deferred payment option then when you cancel once and for all, they forge or lose the paperwork and alter the dates of cancellation so they can continue to rob your acct for more money. You are then told to call corporate where all the «customer care» people are trained to get defensive and treat you like crap right at the get go so you will hang up and they won’t have to deal with you. I found it ironic that there was a recording on the customer complaint line stating they were having a high volume of calls in that dept and the hold time would be a long one! Then they lie, are vindictive, conveniently losing the paperwork and accusing you of cancelling online months later so they can continue to get your money even though they will not provide you with a ip address to prove you did such a thing. (I didn’t) They are rude, aggressive and condescending. THIS IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH IN ANY AREA OF BUSINESS. CONSUMER BE WARNED!

It would be Negative 20 stars if I could. A year an a half ago I moved. I ask them what I needed to do to end my contract, they told me to go online so I did and did everything that was required and even got a confirmation email. 4 months pass by and all of sudden I start receiving phone calls from a collection agency, I told them that I have no such bill and to send me a letter. They never did and they never called back until now. I told them that you now can speak to my Attorney, I ask for their phone number and address. I gave the information to her when she looked the collection company up and the information that I gave her it does not match. Turns out I’m not the only person who’s been with gold gym and running into billing problems. Long story short I ended up calling gold gym up they told me I still had a membership with them WTF! And because it been a year and half they want me to pay 500 before they can cancel my membership even when I have prof that I went online to cancel the membership and went to the gym to give the required documents to their staff which I watch make copies.

This way seriously the worst gym experience I had ever had. Not only did the gym change hands numerous times, things were never followed up or through with at this gym. My problems with this place didnt stop there. When I moved I still had a couple. months on my contract so I paid, little did I know that it would continue to charge my account. When I attempted to cancel, I got the same. run around. I moved out of state so coming into the store was not an option and I honestly don’t feel like anyone works there more than a month. Always someone new there giving me the run around. Calling their corporate office is and will be an all day thing. I called and sat on hold for 20 minutes to no answer. Called again, same thing. This happened many times. Finally whrn I made a trip to the Springs I made an attempt in the store to cancel, now this was 5 months after my contract ended and had been paying dues for a gym that I clearly couldn’t use. Yup. Wouldn’t let me cancel it in store either and of course no manager was available to talk. I called the phone number again and finally got through to someone in their corporate office. O wow was I in for another showdown. The person that answered was the most unprofessional and ghetto lady ever (Jazmin). I asked to speak to her supervisor and she got combative asking me why and that managers don’t deal with complaints and that I need to stop asking. It was seriously the most shocking customer service I had ever received. Eventually I just got hung up on. When I called back and spoke to the complaint department I was told they do not handle complaints over the phone and I needed to submit it in writing. So honestly this business and place do not care one bit about you, they only care about the money. That shows in house when they can’t even keep employees or trainers. There is so. much more I could say about the business practices of this place. Awful.
Not to mention I just got a call from a collection agency saying I owe THEM even more money for a contract that was not even VALID! They sent me to collections for $ 37 bucks! What a pitiful company! And I have to agree with the review below about Cory the GM. OMG HE IS ABSOLUTELY PATHETIC!

I love this gym! The saltwater pool is fabulous. They have great classes — body pump, yoga, Pilates, water aerobics.

I don’t need to add anything. Look at the reviews below. I echo what they say. Your first red flag should be that they won’t give you a price over the phone. What’s more, instead of just saying «we only give price in person» they say «I don’t know the pricing, you’ll have to see a sales rep.» Baloney! After working there a week, and having a membership yourself, you would know.

Overall I like this gym, but there are a few minor complaints I have:
Wish they had a couple more Smith machines. They’re usually being hogged by the meatheads. Just one more would be nice.
Super crowded during peak hours. I’m hopeful though with the new gym being opened on Academy this will alleviate this somewhat.
The billing policies. They were «nice» enough to waive my late fees after I pitched a fit last year when I forgot to update my card (a combo of job, school and husband being deployed kept it from being on the forefront of my mind). However I was a victim of the Target credit card breach and remembered to update it on my aacount, but forgot I had to update my husband’s account separately. I didn’t realize until 4 days later when my end of the month charge posted and it was only one charge. The staff at the desk was nice but refused to waive the late fee. It’s kind of a slap in the face, since we always pay on time and it was simply a mistake on my part. Not really earning my loyalty on that end Gold’s. If the price wasn’t so reasonable and it wasn’t in such close proximity, I’d look to take my business elsewhere.

We canceled are membership on Mar 20^th they way we were told! On May 5 we were told we owed 125.00 and being sent to collection, we try talking to the corporate office they told us your screwed you owe it! very poor customer services! We had no contract and cancel on line as instructed! Its not fair that they can get away with this! Are family will never return to Gold’s gym again! I hope no one ever goes there! Beware they will get you to!

NEVER SIGN A CONTRACT WITH GOLDS GYM IN BRIARGATE
The membership services are horrible and the gym equipment is poor. There are better places such as 24 hour, Villa Sport, Lifetime Here is my story of why Golds Gym in Briargate Rips you Off.
Check out these other stories:


The Golds Gym Franchisee terminated the contract in November of 2011 after they failed in the operation of the gym located in Briargate Colorado Springs. My contract was terminated with the owner of the franchisee once the club was closed due to his failures. In end of November Golds Gym International reopened the club under their corporate membership. All members were asked to start a NEW CONTRACT with Golds Gym International. I refused and was told that my membership was terminated at the end of December. 2 Months pass and no billing or debts. Then starting in March my credit card was charged for a contract with Golds Gym International. I do not have a contract with International. I asked for 9 months for a copy of the contract. I have been told repeatedly that there is no contract but I am under a contractual obligation. I have demanded proof the the debt under fair debt collection and cannot be provided with any proof. I have tried to reconcile the debt fairly. I have now been put into collections on the debt that they claim I owe with no contract.
Today I received a phone call from: Jody Sanders
MEMBER RECOVERY SPECIALIST
GOLD’S GYM
125 E. John Carpenter Freeway, Ste. 1300
Irving, TX 75 062 T (214)296−5823
She stated that I do not have a contract and yes Golds Gym International did ask the membership of the Briargate Golds Gym to sign a new contract last December.
I also received an email after I asked for proof of the debt stating: «I apologize for any frustration this issue has caused. As stated earlier, I have checked to see if we have a copy of your contract on file and unfortunately, we do not. If you have any further questions or concerns, feel free to contact me.»
I have never signed a contract with GOLDS GYM INTERNATIONAL and my dispute remains I am under no obligation for any fees owed to this company.

I made the mistake of talking to these guys and checking out the facility.
I never signed a contract because a little research found that their reputation is horrible.
But I should never have even spoke with them — they’ve pestered me for years and I continue to get spam from these guys. No amount of communication with them will get them to stop sending me garbage about their awful company.

Gold’s Gym has gone down the drain ever since they were bought out and made into a corporation. First off their prices went from $ 10.00 for their base membership fee to $ 29.99. It’s horrible and they have no reasoning for it, all they say is «We are still cheaper then other gyms in the area». I’m sorry but that’s not a good enough reason to raise your prices to me. Secondly, they changed their policy on guest coming into the gym. You can’t bring them anymore, at all. They make you pay $ 15 per visit if you want to bring a guest. That’s outrages to me. They’ve just become a really greedy type business ever since they were bought out. Also my girlfriend was a member of this gym and when they switch over to the new corporation type company they made her sign a new contract and what not. Well long story short, they lost her info and tried to make her start a whole new contract and pay the initiation fee again. Needless to say we are not giving and of our money to Gold’s Gym and have since found a new gym to go to. I wouldn’t recommend this gym to anyone, the small town family feel is gone and they will try to rip you off.

I so should not be surprised that yoga in Colorado Springs is better than yoga in suburban DC!
I tried a class here, because Gold’s has a deal with my hotel and I get to use their facility for free while I’m here. I didn’t expect a huge, spotlessly clean room with mats available to borrow for free, a terrific instructor (Charlie) who taught a great beginner class — non-​judgemental but detailed instruction, light on the mysticism, outstanding music.
Also — it’s kind of nice that yoga here isn’t the fashion show it is in DC! People were dressed to work out, not to have brunch.
I’ll definitely be doing my yoga here for the rest of this trip.