Borriello Brothers Pizza

This is what in Italy we’d call ‘mall pizza’ ;)
It’s thin pizza, cooked in an electric oven that is nothing to write your mom about, but that does the job when you are hungry around the mall… or in this case around town. LOL
This restaurant could use a good scrub down, but it’s overall an ok location. The young staff is nice and attentive. An ok place to get a quick lunch/​snack on the go.

The pizza is the best in colorado springs hot wings are good too pasta is good and cheese cake is very good

As a native NYCer ive learned there are 3 things you can count on. Death, taxes, and if a pizza place is self described as «NY Style» then it will taste nothing like NY. While this place isn’t the absolute worse pizza I’ve ever had, it is pretty close. The pizza and meatball sub had barely any sauce. There were literally 3 mushrooms on each slice. The chips that came with the sub were COMPLETELY OVERLY SALTED. I ate one and had hypertension. The pizza itself was in no way NY. Maybe they gave me the wrong one or what I don’t know. NY pizza is mostly about the ingredients and this didn’t have it. Also, NY pizza is thin and big. The reason why you see people eating a single slice while waiting for the R train is because one slice could fill you up. I don’t think I would ever get from here again. I’ve had Louis pizza and while its not NY, its actually pretty good.

Tried this place out on a whim after I had heard positive things from many of my friends. I ordered two pizzas, some garlic knots, and a piece of chocolate cake. The person who took my order repeated everything back to me and it seemed like everything was on the right track.
There were maybe 5 other people in the building. It took almost half an hour for my name to be called, and I only received one of the pizzas I ordered. I re-​told the cashier what I was still missing and she said she would put my first pizza in a warmer while the second was made. They apparently didn’t get one of the pizzas the first time, and I didn’t notice because it was pretty pricey and I figured for sure I was paying for two pizzas! She was very sullen both times I interacted with her and got a little huffy when I had to re-​explain what I ordered. Having worked in customer service/​the service industry for many years, I’m very understanding when mistakes happen, so this was all a little weird, but I let it go, no big deal.
Then, one of the managers came and talked to me. They still apparently didn’t understand what I was asking for (it really wasn’t complicated: one specialty pizza, one cheese pizza, and the other sides), so I had to explain it a third time. He was a little more friendly, but never offered an apology or an explanation as to what the deal was. In between my talking to them, other people were coming in and it seemed like they were having issues with their orders too. One group had a groupon and none of the workers seemed to know how to redeem it.
During my trips to the counter, all of the workers seemed, quite frankly, like bored high school students who didn’t want to be there. They were openly arguing, yelling, and just generally making the atmosphere a little uncomfortable. After the final time I had to explain myself, one of the cooks groaned, «What happened now???» When the manager started speaking to him and rolled his eyes and and pouted when it was being examined to him. Almost an hour later, we had our food and went home.
The garlic knots were outstanding! Very tasty, seasoned just right. While the pizzas were pretty good, they weren’t worth the hassle or price. Very thin and not that much flavor or toppings. If this really is what New York pizza like, I have to say I’m not impressed. For comparison, we got Blackjack pizza about a week later and it was less than half the price, much better tasting, and the service was amazing.
I’ll defiantly try this place again, as I’ve heard good things. Hopefully my experience was an off night. Better be safe and verify my order a few times in the future!

Great pizzas and calzones. Love that they have slices just about any time of day. Staff is always friendly and service quick for being so fresh.

Update: I hadn’t noticed until now, but they messaged me here apologizing and asking me to email them to look into this further. Not taking them up on that, but this is a good practice. Only fair to report.

We ordered a pizza form them because normally it’s a good business but tonight they fell below the grading system. We placed an order and waited 1hr and 30 mins for it to come. We had to call and see why it was taking so long and they has cancelled the order because they said we were not on their map! Even tho we have order a handful of times from them. They didn’t even brother to call us and tell us the order was void. Then they tell me that it will be a 4 to 5 day until I get my money back??? Never again.

Borriello Bros is okay when you’re craving some NY style pizza. They always deliver sooner than their ETA which is great. The garlic knots aren’t anything special. They’re pretty small and the marinara portion it comes with is weak.
As far a pizza toppings, they have a solid selection. Delivery staff is speedy and friendly. Gotta ask for red pepper and parm if you need it though.
I feel like this location used to be better quality. It seems like as of lately they’re pretty stingy with the sauce, cheese and toppings. Two dollars a topping for an 18″ isn’t completely unreasonable but I expect to get more than a few widely spaced veggies. Bummer.

My go-​to pizza place close to home (for now)
We’ve come here a few times, and I’m really torn. Pizza is great (if it’s what you ordered). Service and accuracy of order is hit and miss. And if the pizza you get isn’t the pizza you ordered, it makes for not so great pizza.
FOOD
This is probably our favorite to-​go pizza place. They just have really good NY pizza. We always order a half Five Boroughs half Bianca with sauce. Whether that’s what we ACTUALLY end up getting or not is always a toss up.
Their garlic knots are pretty good — not the best I’ve had but they hit the spot. Their marinara is tasty, too. Although if you get a large order, ask for an extra sauce since they just give you a tiny one.
The house salad is really basic. Iceburg, shredded carrot, huge chunks of tomatoes and thick chunks of red onion (usually have to pick half these out).
The calzones are half bread though. I LOVE calzones, but I don’t order then from here anymore.
SERVICE
Everyone is nice enough. But — as one example — last night I ordered an order of knots, a house salad and a large ½ Bianca and ½ Five Boroughs with sauce on the entire thing (repeated twice). What my husband brought home was TWO orders of knots, a salad, and an EXTRA large without sauce on the Bianca half. And it took them a few minutes to find the order because it was under Luluia. And it was a whopping $ 39. And of course by the time you get it home, what recourse is there? You’re not gonna take it back …
COST
We normally get salad, knots and a medium pizza for about $ 21 — or you can get a Groupon for it for $ 12. If, however, they get your order wrong and charge you more then yeah — it’ll get expensive.
OVERALL
Be really, really specific. Make them repeat it back to you. Check your order before you leave or when it arrives. And make sure if you order and you’re not the one picking it up, that the person picking it up knows EXACTLY what you ordered. Otherwise, you’ll get stuck with a pizza you don’t want, so much food you won’t eat it all and pay more than you planned.

Local pizza shop with a NY style pizza and environment. Loads of specialty pizzas and topping options and they deliver
Be sure to look down at the soda machine for some special drink recipes

I’ll start with the good thing (I wish I could add an ‘s’ to that) — the pizza itself, once reheated, was delicious!
Now, when I say reheated, I don’t mean when we ate leftovers. I mean that when the pizza arrived, the box was cold and the pizza was room temperature. Not hot, not lukewarm, but room temperature. We had to heat up the oven in order to have the pizza as it was intended to be eaten.
As to the service? We ordered a pizza on December 31^st at 5:45pm. We were told it would take between an hour to an hour and fifteen minutes for the delivery, and since it’s New Year’s Eve, we understood. So, we waited that hour and fifteen minutes. Then another fifteen. At 7:17pm, we called to check on the pizza; this turned out to be surprisingly difficult, as it took eight calls in order to get through to anyone to ask (the system politely informed us that their voice mailbox had not been set up). At 7:27pm, we finally managed to get through to someone, and they politely informed us that the driver had left ten minutes prior.
At 7:59pm the driver called to ask where the apartment complex was — this apartment complex is very new and isn’t always showing up on maps properly yet, so needing to ask for that is reasonable. The pizza finally arrived at 8:15pm, though as mentioned, it was pretty much cold (room temperature, again, is not the desired temperature for pizza, in my opinion).
In the future, if we decide to eat this pizza again, I think it’ll be necessary to actually go for carry-​out rather than delivery, but if we’re wanting pizza delivered, we’ll definitely NOT be ordering from here again.
All in all (TL;DR:), we waited two and a half hours to receive a pizza that was no longer even warm. Boo :(.

Worst crust ever, cheap toppings have these people ever been to NY if not don’t say you have NY pizza because this pizza makes Papa Murphys take & bake grossness seem great I will never eat this crap again.

This is the first time we went to this location. The person helping us at the counter was really knowledgable about the menu and specials (and the Groupon we got to use). You order at the counter and then sit down and they bring you the food. Our disappointment was that we ordered a salad and garlic knots and they came out after our pizza, and after a very long wait. Our pizza was pretty tasty (we got the Clemente with all the meat on it– the sausage was thinly sliced and very spicy) but it was a little undercooked and doughy. We prefer the thinner crust and will get that in the future. They seemed very busy with carryout orders so maybe the timing on our order got messed up a little. We’ll come back again because we like the location but if the service timing is the same then we’ll probably not return.

I’m pretty sure I had eaten Borriello Brothers once or twice when I lived in Colorado Springs a few years ago, but I was in town visiting and my friends had us over for pizza. They got a couple of large pepperoni pizzas from Borriello Brothers. I quite enjoyed it. The crust was thin NY style and it tasted good. Wanted to keep eating more of it!

Took my family there. Had some groupons so we figured it would be acceptable and any level of quality. We were super suprised at how good the pizza, ravioli (my favorite of the trip) and everything else was. The waitstaff were friendly and trend out to be one of the gems on our family vacation. You know it is good when you get back home and everyone is like,“I wish they had a Borriello’s here!” Try it, you will not be disappointed.

Told us the wait would be 30 minutes and it ended up being an hour because they burnt our first pizza but never bothered to tell us. Won’t be returning.

Overall I’d say that Borriello brothers puts out a solid pizza and there are many times when I crave only this pizza. The pizza is very consistent many times I have ordered it. The cannolis are very good as well.
Service is usually decent though yesterday I was told 30 minutes and when I showed up it took an extra 10 minutes before the pizza was ready.

Hello Borrielo Brothers!,
When I was in high school I spent many of my lunch periods frequenting your downtown location on Platte, and with good cause! My meal of choice was a calzone with pepperoni and jalapenos with extra helpings of your (out of this world) sauce. I’d never had a fried calzone before, and to be sure it was something that really stuck with me.
Fast forward 12 years and you have before you a loyal, 29 year old customer who hasn’t had your pizza in several years. One of the few reasons I looked forward to spending any length of time here was the fact that once in a while I’d be able to once again enjoy one of my favorite restaurants, unfortunately a lot more has changed than my age.
I ordered from your Barnes Road store twice in the last couple months, and overall my experiences have been lackluster to say the least. Not only that, but the second time I was disappointed I attempted to reconcile my issue with the order on my own. For my efforts I was granted a ‘credit’ on my account which could be used to replace the order at a later date.
The first time my food arrived I’d ordered a brothers’ fried calzone, 16 boneless wings and a slice of chocolate cake which cost me $ 30.00 before delivery.
I don’t mind paying 30% more for a superior product though, so I went ahead and rolled with it. Problem was that the calzone was raw on the inside, meaning that the cheese was not shredded and to boot had hardly any pepperoni. The boneless wings were cold, not warm… but cold.
So how about round 2? Well, things were horrendous (not a word I use lightly mind you), from the get go the manager questioned whether or not I had actually received store credit. He notified me that my account would be flagged for any further credits in the future due to one of his employees not taking note of the fact that I would be receiving a replacement order in the future. I spent 3 – 4 minutes on the phone with him about this issue, despite the fact that my order was still in the system.
I went ahead and paid for the delivery fee so that I could make sure to tip the delivery driver, because honestly it wasn’t his/​her fault. But wait, the fun is not over yet!
After having more or less accused me of lying about being comped for the horrendous food I’d received before I was (once again) sent an even worse order. The calzone was extremely small, had hardly any toppings, and to top it all off was soggy. The cake was fine, but of course that was purchased from the Cheesecake Factory, so I don’t see how that could be an issue.
The wings? Well the wings were so god-​awful that they get their very own paragraph for me to discuss them. You see I decided (wrongly) that if I ordered regular, bone in wings that they would taste better. Nope, these wings looked like they’d been bought from Wal Mart and been microwaved right out of a Tyson Hot Wing bag for my dining (displeasure). They were digusting, absolutely, horrendous and I can say with all due honesty that I could have cooked these paltry things myself and had a better experience. They didn’t even have sauce on them after they were cooked! I ate a couple of them in disbelief… and was completely floored that anyone (let alone a manager I’d just talked to) would serve me this sort of slop.
I really, really want to believe that all of this was an accident and that this is not indicative of the new Borriello Brothers restaurant experience… but this needs to be made right. I do not ever want to speak to the manager on Barnes Road again, but I do want this order to be made correctly… with food that is actually worth the $ 30.00 I paid for it.
I’d really appreciate hearing back from someone about this issue as soon as possible. I have faith that you can do better, but I have no faith in the manager or the employees at this location.

I don’t have time for nonsense. I was placed on hold for 10 min, and the employee never returned. Hung up and called back, still no response. Went to Blackjack pizza and it was ready in 10 min.

Whoa, am I going to the same place everybody else is?
So, this review is only for carry out. We’ve ordered online once and ordered over the phone once (both for pick up) and in both cases the pizza was cooked on time and as ordered. The service has been friendly and efficient in our experience. Both times our pie cost $ 11 for a one topping 18in pizza.
Borriello Brothers is the best pizza in colorado springs. The toppings are adequate (the sausage is exceptional, as it is not the regular turd sausage, but shaved, which I realy like), the dough is the right amount of thickness and the crust has an ever-​so-​slight sweet tang, which plays off of the acidity in the tomato sauce. Granted, I’m not a New Yorker who moves to Colorado expecting a Bleeker’s carbon copy, but as a pizza lover, BB leaves the competition in the dust, if not for the quality pie, then at least for the fact that it’s different and variety is the spice of life, or so i’ve heard.