Mercedes-Benz of Collierville

Beautiful facility and helpful staff. Enjoyed meeting Lauren the Internet sales manager. She was professional and knowledgeable about her vehicles and treated us with courtesy and kindness. Dealership offers full amenities including loaner cars a shuttle a luxurious waiting area with beverages and snacks and a kids play room. Would love to buy a car here and bring it here for service. So glad they opened in Collierville!

ABSOLUTELY HORRENDOUS SERVICE EXPERIENCE — slow, unconcerned staff, overpriced (in comparison to other Mercedes Service Centers I’ve experienced living in wealthier parts of the country), and 4 days to get a replacement key??? No loaner car available — and if you ever need one, you better call 2 weeks prior to your service appointment to schedule one. That is what I was told. Currently own a 2013 Palladium Silver E-​350. Needed a replacement key for my car as my son jumped into the pool with the key in his pocket and ruined the transmitter. I called MB Customer Care and was told to take the car to the nearest dealership and I could get a replacement key within about 24 hrs. So I called MB of Collierville on 6÷10÷14 at 7:35am to get more information. I get a recording asking me to hold. And hold. And hold. 11 minutes later a lady answers and as I was attempting to explain my situation the call was disconnected. Called back. On hold 18 minutes. Then by an act of God, she answers again as if the call was an intrusion. It sounded like she was eating her breakfast! As I begin to explain to her my situation, she cuts me off mid-​sentence and states I needed to bring the car to the dealership. So I take it to the NEW MB of Collierville as it is the closest to my home. BIG MISTAKE! Long story short — I had to leave my car at the dealership while the key was ordered. 4 days later, after hearing nothing from the dealership, I go to pick up my car, which took over an hour. Total lack of service and professionalism. Worst MB dealership in my 25+ years of Mercedes experiences. And I have owned Mercedes Benz since 1986. This level of service is far below my experience dealing with MB dealerships in Columbus, OH; Miami, FL; and Nashville, TN.
NEVER AGAIN and good luck with your NEW dealership… NEW is definitely not BETTER! And I will be sharing my experience with my fellow MB owners at Memphis National and TPC Southwind.