Collierville Chysler Dodge Jeep RAM

Tried to buy a truck that I saw on line. When they wrote up the order the price was 2000 higher.
I asked them why and had to prove it to them that they charged me the wrong price. They said the prices had not been updated yet. They were very evasive and the sales man acted like this happens a lot.
But the truck had been listed for weeks so
Sounded too fishy to me. Especially since they had no good answer. Don’t trust them
Watch out for this one. And check your prices

Just don’t bother. Awful customer service… Poor management and it’s evident the sales team only wants to sell a car. This dealership reminded me why car places get a bad rap.

I have nothing but positive feedback for this dealer. I was working in Nashville, Tn and was trying to trade my truck for a particular car in a specific price range. They had the car I wanted. A 2011 Subaru Wrx. They had this car listed for a great price versus any other dealer I’ve seen selling these cars and they are hard to come by. Especially in the great condition this one was in. I called and told them I was in Nashville and told them everything I had going on. I spoke with the sales manager Eddie and a salesman named Rusty. They even dropped the price of the car $ 300. I know it’s not much but they were already way under market on this car. (I bought it for $ 1300 less than the kbb quote.) In addition to this they offered me $ 5000 more on my truck than the other dealers were willing to give and I didn’t even have to haggle them. I told them I would be there around 630 to test drive the car after we agreed on the numbers. When I showed up (15 minutes late) they greeted me and handed me the keys and said take as long as you need. The car already had a full tank of gas and was parked right out front. I was able to text Rusty photos of my ID and insurance card to get the ball rolling on the paperwork earlier that day. After I got back from the test drive Rusty immediately greeted me at the door and within literally two minutes, no exaggeration at all, he had a finance manager take me to do the paperwork. They got me an aggressive interest rate with their bank and got my payments at $ 295. I told them I wanted to be under $ 300! I kid you not, I showed up at 6:45pm and after test driving the car and moving all my personal belongings over to the car from my truck, and dealing with paper work, I was pulling out of the lot at 8:15pm. They were absolutely amazing. This was by far the best car buying experience I’ve ever had. I would highly recommend them to anyone looking to buy a car. Their prices are fair and they are great people to deal with. Thank you for reading and I hope you go see these people for your next purchase. If it goes as smooth as my deal did then you won’t have anything at all to worry about! If I could give them 10 stars I would!

I’m not sure how to even write this review? I used the dealer website to inquire about a vehicle that I was interested in, as well as the KBB link to get an approximate trade-​in value. Instantly, the auto-​reply emails started coming! The next morning, I did receive another email as well as a phone call from an internet manager to come in. A few hours later, I received ANOTHER email from another person to bring in my truck, as «my pre-​owned manager is very interested to take a look at your truck!». Note these are their words to me! I decided to give this dealership a chance and went out on Monday afternoon. After spending time with the salesman, and getting a ridiculous low-​ball offer for my trade; I got up and started to leave. THEN one of the floor managers (or whatever you call them?) came in and questioned where I got my pricing for my trade. He was speechless when I got on the Collierville Ram webpage and started typing all the info in showing where I got the numbers. He left, and never saw him again. I left the dealership, and a few hours later texted my salesman again. He replied he was going to work with me on this. Now today, I get an auto-​reply email from Mr. Darryl Stone, who is the General Manager for the dealership. I write back immediately, and call and left him a message. (I’m told he’s in a meeting, and will call back.) About 4 hours later, Mr. Eddie Wise, who is the Sales Manager calls me and leaves a message. Again, I call back and leave a message for him. (I’m told he’s stepped out, and the person said they’d leave a sticky note on his computer to call me back.) Well, it hasn’t happened. Sadly, this is coming from the leadership of the dealership. I question whether I would feel comfortable if I had an issue with the vehicle, on how I would be treated after the sale? I will try to update this if/​when a reply is ever given back to me.
/​/​update/​/​The auto e-​mails kept coming. And a phone call from the internet manager saying she would find out and call me back on what was going on? Plus the wait for the new car manager to also call me back. This happened for another 3 days. I bought a new truck at a competitor for a great price, with awesome customer service! Not even a follow-​up from these guys from anyone at the dealership.

Mr. Stone GM of CDJ should be fired for the way he yelled at me in the parking lot calling me incompetent and denying service on my car still in warranty. The experience I’ve had here has been ridiculous excuse me for being an upset customer with the incompetent maintenance department who isn’t organized at all.

I came here to get my Dodge Dart serviced and check plus they sent me some coupons in the mail only to tell me I can’t use them but they will give a little discount