Genesis Tires

Honest people, great service

Awful service. Went Saturday for a new tire. Guy behind the desk seemed nice enough. Fiancé and I were told they didn’t have it in stock but he said he’d put in an order and tire will be ready monday. Returned monday, gentleman behind the desk saturday, nowhere to be found, employees there don’t speak english, new tire supposedly out of stock was pulled from the rack and a process that should’ve taken 10min took an hour. Will never return.

Their customer service, friendliness and helpfulness gets a four star rating. I have run flat tires on my car and they were able to plug it up for me a year ago and still no problems with the tire. Yes I know I’m not supposed to plug run flats but I do what I want! Awesome people!

Hi Genesis Auto Town,
I am a customer that use to come to your store whenever I have a tire problem. I was referred to your store by a friend/​coworker of mine. I told every one who work with me (around 200 employees) about what Genesis store manager did to me and as a result everyone declined going to your store.
I arrived your store around 9:00am, talked to the store manager about my car problem (tire sensor on and car dash board showing stars reading for the front right tire).
Store manager entered the car inside the shop and one of the store employees start to look up the issue. The store worker who inspected my car came to manager and told him something in Korean. Store manager translated that to me that I have residue between the tire and the rim that causes the light to go on, it will cost me $ 25 and 30 minutes waiting time. I said ok.
During the 30 minutes I peaked at my car that was cranked up with all tires on and no workers around. 10 minutes later the store manager called me in to pay $ 27 and change for fixing my car. I asked the manager are you sure you worked on the right tire, he said no we fixed the left front tire as the store employee checked all tires and there was nothing wrong with the right tire. I told him but there was nothing wrong with the left front tire as I told you my car dash board shows that the issue with the right front tire, he answered me that whoever did the sensor installation before did a mistake and set the sensors wrong so the right shows left and left shows right just drive it for 2 – 3 minutes and the sensor light will go off. I took the car for a ride, and I came back to store after all tires shows pressure on my car dash board except the right one again. As soon as I returned to store, the manager was laughing and told me you drove it for 3 seconds you need to drive it for 2 – 3 minutes. I told him that I know when my car register the pressure tires. I am going to take it again for another ride but I am sure that the light won’t go off and I went again for another ride. I came back to the store after 4 minutes with the sensor light on, as soon as I entered the store, the manager was laughing again and trying to tell me that it is not enough time driving for the car computer to register the tire pressure. I told him now I am pissed off because of your service (with a frustration). Store manager started to shout loudly inside the store and accusing me of raising my voice. Store manager ask me what do you want now. Do you want your money back?! I said sure. he asked me for my card and told me get the hell out of my store. I don’t want to see you here again. I told him, is this how you deal with your customers?! he said, you sounds like you are a big customer for us. We don’t need your couple dollars, give me your credit card to refund you the money. While he was handling me the credit card back he told me you must leave now I am calling the cops on you. I said excuse me, you are calling who?! he said P-​O-​L-​I-​C-​E. I left the store without saying any thing but the manager continues insulting me.
Now I have my charged card receipt, my charge void receipt and a yellow slip for the service that the store manager claiming that he provided me.
I called all the numbers on the business card and the yellow slip. I asked for the owner but the store manager answered the call and told me the store owner doesn’t know English.
I am going to put this on the on line reviews. I am going to make a customer complaint and to contact 7 on your side.
I recommend the owner to in-​service his employees and specially his store manager about customer service, honesty and accommodating customers.

Tires aren’t something I purchase often but I do get my car inspected here. On my last inspection I was told I need to think about getting new tires, deep down I knew this but kept putting it off. About 2 months after my inspection I stopped in to make an appointment for new tires. They were very helpful, asked me what range was I looking at – Top — somewhere in the middle — or low. I choose somewhere in the middle, I dropped my car off the next day before work and picked it up after work. Great job, no complains and pricing was fare. i always fine the employees of Genesis tire to be very professional and polite.

Stop do not go to this shop ! Came in for tire balancing (easy job). Upon leaving my car had a severe grinding noise. I brought the car back immediately and next day the geniuses told me to pick up my car and leave because they could not repair the grinding noise. I went down the street and a gas station mechanic removed the front tires, adjusted the some misaligned parts behind tire and problem solved. The morons at Genesis Tires do not know a thing about automotive repair. Do not go to this shop!

Though they were nice enough, UNTIL one of these knuckleheads forgot to tighten the lug nuts! Just damn lucky the thing didn’t come off and kill me or someone else. How about paying attention to the one and most important thing that you should be doing!!!

Hands down the most trustworthy, sincere, reasonably priced autoshop around. The managers are straight up real and explain everything to you right down to the pricing and will even go above and beyond and give you examples to help better explain the mechanic lingo.
EXCEPTIONAL and friendly service, and they do open till late too!!! Also they are very receptive to phone calls and will update you on the status of your car. Seriously the BEST!

There are 3 things every body needs, a good barber, a good tailor, and a good mechanic. Thankfully I found Genesis Tires. Not only do they do quality work at reasonable prices but the most important thing is that they are honest and you don’t get that feeling that you’re being taken advantage of.
Although they open crazy hours (till 10PM) they are always busy.