The Enclave at 8700

Do yourself a favor-don’t live here. This place is terrible. All the management team never really want to help you. They don’t even want to return your deposit. They kept my deposit which is $ 725 from Aug to Dec when I went to court to sue they. So please don’t live here.

This place is terrible. At all costs, avoid the enclave. The staff tries their best but the problems are much greater than the staff.
The apartments do not get flipped properly — my apartment was not clean when I moved in — including bedroom, bathroom, and living room. They request for people to clean up the common areas but this rarely if ever happens.
We had a flood in our ceiling because the kitchen plumbing in the apartment above ours had issues that were reported multiple times over the course of several weeks but not attended to, resulting in a pipe break and the flooding of our apartment below. When I asked the front staff about help for flood, she said «sorry, our maintenance guy isn’t here today». I had to insist to speak with the manager to get someone out ASAP. But the manager didn’t even come out of her office to speak with me, she talked through her front desk staff. I received no apology for any inconvenience.
Here you are not treated with respect. Some of the staff try their best but are too poorly trained and/​or have no experience with customer service (they are all undergrads at the university doing the front desk job to save on rent money).
Some of the staff is simply rude and many time I have been working with somebody on something and then completely ignored if a friend entered the lobby. Some of the staff has terrible body language and acts like they hate seeing you.
But I think the building is having so many issues and nothing is cleaned (they have one cleaning lady who works so hard but it’s just not enough) that the management can’t keep up with it all. They are either understaffed or very poorly managed (a bit of both is most likely).
Upon move in I had to scrub the bathroom floor because the management couldn’t get it clean after two attempts. Multiple people end up cleaning their own room/​bathroom and it’s not uncommon — even in rooms that appear clean at face value — to find hair, fingernails, dirt, and dried paint on the floors (my experience and that of multiple roommates/​acquaintances there).
AC went out in middle of summer for a 7 weeks (of hell).
Good lord I have so many terrible memories from that place I could continue on and on.
Another terrible thing, which I think might be illegal is that there is no communication to residents. We had multiple fire alarms go off in the middle of the night and we were never informed later about what happened, given any sort of explanation or apology. Also one of the doors to the parking garage don’t work from the stairwell, another safety hazard. This was reported many times but never fixed in over 6 months and still probably hasn’t been fixed (I’ve since left).
All the hallways smell like trash and nobody throws the trash out properly.
Also the laundry machines are constantly broken. I did laundry/​drying one time on 4 different floors after searching for machines that weren’t broken.
The online system that you use to pay rent is very confusing and does not match your expected rent sometimes. It’s all very strange. The management is less than helpful about any of it and is easily offended if you bring an issue to their concern. I have always been very polite and professional in my exchanges with them and I always bring a positive attitude and collaborative spirit (addressing conditions not people!) yet the same spirit of collaboration and willingness to make the resident experience better has been absent on the part of the management. I feel for the management as I think they are in over their heads and can’t handle the needs of the place although they work hard :(
Do yourself a favor and don’t live here! (Until it gets better)

This place is advertised as student housing, but in reality anyone can live here. This place does not allow pets, and comes pre-​furnished. The walls aren’t paper-​thin, but I can still hear people banging at 3 in the morning. Every. Fucking. Night. Seriously, people here must be horny at the oddest hours.
The front office is okay. Nothing noteworthy here. If anything, the rooms are kinda small.
The best thing about The Enclave is the UM Shuttle that gets students from their apartment to in front of the STAMP at UM and, on weekends, to Downtown College Park. It’s called The Enclave for a reason — this place is the only student housing for a mile.

It’s a shame a horrible management ruined my college experience. It’s been over 3 months and I still haven’t received my $ 300 security deposit. I’m planning on filing for a lawsuit. They are making excuses saying the process of refunding is taking too long due to this and that at the main/​head office… whatever
Thanks to my roommate, one of the smartest thing I’ve done before I moved out completely was that I took a photo & video of my room and the common area as evidence showing that there were NO damages or even no ‘wear-​and-​tear’. I emailed the videos and pictures to myself on the same day I moved out — which was on July 5^th, 2014.
I also requested a copy of my lease, which they were very reluctant to give. I also kept a copy of my check for the $ 300 deposit. I’d advice you to do the same in case you decide to move in to this place.
So, heads up everyone!
Mike

Management changes every couple of months. Management is changed because they can’t find people to rent their units. So they get fired, and new people hired. Every time «management change» happens they get more pushy and prices change. They (prices) go down to get you in, and then they will raise it. Last year we were told lock in new rate and extend your lease, because rate will go up. But the day after deal expired and two days after we signed new lease, they drop price. Power/​water outages, monthly rent changes based on your rate and is different for every person. Do not rent!!! If you call you get one deal, if you already renting you get another. Just got new rates for next year every person got raise. If you pay 700 a month or 950 a month or anywhere in between you will get raise. Even if all people are in the same apartment, renting the same type of unit. Sign outside shows nice special, but it will be only good for couple of months.

The worst place… Beaware. My daughter stayed there for last year, we are out! Enclave actually makes you sign the contract first and assigns you the room, We never even saw the room before moving in. On the move in date… when we entered the room there were foul odor and fruit flies every where in the apartment. The kitchen looked as if there was some kind of explosion in the oven and the microwave. The refrigerator was filled with mildew and rottening food from the pervious residents. It literally took us four hours of cleaning before we were able to unpack. Two weeks into my daughter’s stay… the condensation water from the AC unit above her bathroom/​bedroom flooded the apartment space staining all of her carpet and walls and her belongings. This was only the beginning! In mid January she was awaken by the alarm of her carbon monoxide detector. The maintenance manager came and said it was defective alarm and changed the batteries on the alarm… when it continued to beep realizing it was not the faulty alarm. He evacuated everyone from the room and called the fire department at 1:18 am. In their report of the incident stated there was 50 ppm of CO in their rooms. It took two fire department 3 hours to filter out their rooms. The next day Enclave management sent out a email letter to every resident claiming no issues were detected and all readings wer normal. Enclave continues to mislead and lie to their residents … they are all about money not safety of our children. Still not the end… We did our move out walk through in mid July with one of the property managers. He was so impressed how clean it was. He marked OK on all the move out condition, even said we will definitely get our security deposit back. No damages… actually cleaner than when we moved in. After 6 weeks we got a bill for 198.00 for damages and cleaning!!! When I called Encalve she stated it was because they had to re-​paint the rooms and clean the rooms. Why am I being charged for their maintenance of the building? She stated and recognized we did not cause any damage… it was to up keep their rooms. But found out they never even re-​painted the rooms as she stated. Enclave is made up of owners and management team that continues to deceive and lie to the end. I would never recommend Enclave to anyone.