Rising Sun Motors

I have been taking my car (s) to Rising Sun Motors for several years now. They provide an excellent service and are always very fair and friendly. They are upfront about the fact that they do charge a little bit more than the other guys, but that they also provide high quality work on all aspects of vehicle maintenance. They are honest, an underrated quality that is especially important for a mechanic, as they’ve passed up opportunities where a less trustworthy mechanic could have charged me a great deal for a nothing fix. They are up front about what needs to be fixed, what should be done, and what is recommended so I can prioritize my budget with the service needs of my car.
They are very timely with their services, usually within the day, but plan your transportation accordingly as you need to drop off the car in the morning and pick it up in the late afternoon or evening. They do have a shuttle that they run to get you to the metro or other local spots (and back again in the evening) to make the logistics easier. All in all, they run things well over there and keep your car running well also.

Went to rising Sun to install tires I bought from tire rack, the installation was slightly more expensive due to the tpms system our vehicle had. Prices that tire rack reported were fair, but the service was excellent. Greg was very helpful calling and giving me updates about the car, they did a free inspection for our car. They replaced tpms bad sensors, I myself noticed they were bad but was hoping they didn’t have an issue. They replaced them with oem sensors that cost a total of 175, looked online saw them much cheaper. I called them out on it, they said not to trust them. Looked online, and see that they were right. Cars drives feast now with the new tires and alignment. Would recommend them!

Picked up my car yesterday got to say so far was a good experience. I’m from Florida had some major issues with my car and was told to bring it to Rising Sun by my brother who’s had his car repaired here several times and been happy. Now it did cost me over $ 1600.00 but it sure seems like he knew what they were doing they fixed the problem. I worked with Greg was very happy with his help. I will update if there’s any other issues with it.

I’ve been taking my Infiniti’s to Rising Sun for at least 15 years. They are the best, extremely efficient and knowledgeable. Their prices are probably half of what a dealership would charge, which still may be high, but you have the peace of mind knowing that your car is in super shape.

My rating is purely for a vehicle inspection and small repairs. I brought my vehicle at 8am for a vehicle inspection and was out by 10a.m. they have snacks, coffee, a TV, and good wireless internet. They were very friendly, quick, and didn’t try to make me repair anything that didn’t need it. Also, inspection was only 65 $ which was a few bucks cheaper than other places.

I’ve taken my car here for 4 different repairs over 2 years, and it keeps getting worse and worse. I must say that the guys here are nice, and not pushy. But sadly, that doesn’t mean they aren’t totally ripping you off.
The main problem is this: I have had several experiences with poor work that required me to take the car in for additional repairs, some of which they charged me for (!!) and some of which they didn’t — but either way, I don’t have time to be taking my car in multiple times for a repair. I’m a busy person and I expect it to be done right the first time. Especially for what they’re charging here.
The prices are completely outrageous. For example, I was quoted $ 55 to replace a headlight bulb, which Jiffy Lube replaced for $ 25. (and the bulb only costs $ 10 retail if you DIY). Everything else I’ve been quoted here has been absurdly overpriced — tires, oil change, headlight cleaning, you name it. They wanted $ 700+ to replace my tires — I had it done elsewhere for $ 400 with top of the line tires.
They charge between $ 60 and $ 200 to diagnose check engine lights. News flash: you can take your car to Autozone and they will read your diagnostic codes FOR FREE.
They also have gimmicky $ 20 coupons that they give you to entice you to come back, and to refer new customers. But you’ll notice they also tack on a mysterious «supplies» surcharge to every bill, which roughly equals the number of coupons they give you. Hmmm…
They really push referrals, and pay you if you refer new customers. It seems to me that if they did good enough work for a decent price, that wouldn’t be necessary. Recommendations are powerful — I was referred this way and it took me a long time to realize what was going on, because I really trusted my friends’ recommendation. I think a lot of other people are probably in the same boat, just blindly trusting on the word of a friend, and not able to see what’s going on.

So, here goes:
Now, I may be wrong, but $ 100 just to remove a door panel and peek inside (without doing any actual work) is ridiculous and immoral. Price gouging at best. Yet that’s the price I was recently quoted at this place when I came in because my window was stuck. Mind you, the $ 100 is in addition to whatever it would cost to get it fixed. SMH. Needless to say, I was outta there like a baby born yesterday and ventured to a more ethical repair shop where fairness outweighs greed if only by a little.
As I’m accustomed to giving folks the benefit of the doubt, I’ve come up with a few reasons why this person quoted me 100 DOLLARS to look at a door:
1) Perhaps the gentleman at Rising Sun was joking when he quoted me that insane price, and I walked out before he could yell, «SIKE!»
2) Perhaps their lights were about to go off due to bill non payment and I was the hapless shmuck they chose to provide the last Benjamin they would need to avoid impending darkness.
3) Perhaps $ 100 is a fair price and I am La Cheapa. I must say I doubt this last theory because I’ve never got charged more than $ 60 for any type of diagnostic. And even then, they comped it when I got my car repaired there (I’d only have to pay the $ 60 if I got it repaired elsewhere).
This was just my experience. Hope yours goes A LOT better.

The online scheduling system is a joke — they don’t actually accept appointments past the early morning hours. Rude over email and the phone. I’m sure they are very busy and have lots of clients, but I can’t figure out why. Take your business elsewhere — I did.

After a friend recommended RSM I made an appointment online and went in to get my car serviced. I was quoted a pricey fix, but I really like to help the local businesses and thought a little more $$ was worth it. Let me say that one part of the repair was fixing something noisy, well I was elated when they said it was fixed and it was a simple lube that quieted the squeeks. When I returned to p/​u my car the «counselor» at the front desk (not friendly at all) told me that I absolutely had to get something else done immediately to the tune of $ 700. I said that I needed to wait because that was huge $$. He said not to wait too long. A week after my car was fixed the noise returned and stayed the same with the car, so I was not happy with that, but figured that I could return so they could fix it. I called to see if they could reduce the price on the $ 700 «problem» and the guy told me that he did not give me that price, that it was actually $ 755 and he could not give me a discount. Well, after this experience I pieced together all of the puzzle and have come to the conclusion that RSM do not tell the truth about what their prices are because the quotes don’t stick, they do not try to solve problems with good communication/​customer service, and they are way overpriced for the work provided. By the way, I NEVER got that repair that they said was an emergency because after I took my car in for a diagnostic test and a mechanic checked it, my car did not need it! Today, I am paying a little less to the big corporation, but always get guaranteed satisfaction at the Honda Dealer. Sigh.

Best car repair anywhere around and the value is great! I highly recommend them.

I live only .7 miles away from this place. I walk past it on the way to my bus stop. I called because I had a flat tire sitting in my driveway and a broken jack. I was told «We don’t do road side assistance.» I tried to explain that I live a stones throw away, and at best just needed help getting my car to them — but was interrupted and told to «Call AAA.» Which, of course I would have done if I had AAA. I just moved here from out of state. Before that this car had never seen another mechanic — guess I’ll take my lifelong business to someone who cares. Was going to get a new tire, an oil change and ask about fixing a strut. Forget that. So disappointed.

They are honest and do a very good job but they are pricey! Be prepared to pay a lot but they will definitely fix your problem.

Quick service but way over priced!!!

I am new to the College Park area, and recently my serpentine belt broke in a glorious shredding of melted rubber and electrical components. Unable to drive, and stranded in a church parking lot, I realized I needed to get to a mechanics shop as quickly as possible before I was told I could pray my car all the way home and to eternal fixation. AAA quickly towed my car to Rising Sun Automotive. With a bad a** name like that, how could I go wrong? And the service backs the super bodacious name. I was quickly taken care of, with the front dude explaining the process, what services I could get done at what estimated prices, and what type of repair time we were looking at. The next day around noon (I dropped my car off the previous evening), I received a call from one of the mechanics with a diagnostic and updated estimate. The total quoted was for around $ 900.00-$ 1,000 depending on the parts available. I agreed with the work, which was all detailed for me so I could understand what I was paying for. After a few days, and one delay (My car company is out of business so its more a parts problem than the shops problem), my car was ready to once again cut off old women and tailgate school buses. The final price ended up being $ 880.00, so pretty much right on the spot, and a little under! If you are in the area, these guys are a definite go-​to for quality work. Intelligent/​real/​cool mechanics, competitive prices, and great service!

Very good service, but as Ken M. says (and their website is very defensive about this) you definitely pay higher prices than typical places. However, the mechanics are definitely more knowledgeable than average. I would say «you get what you pay for,» but I don’t think that’s entirely true here. For specialty work, you should go to a place like this if you have a JAPANESE-​made car (this is their specialty). For other typical services, I would advise against going there. They charge $ 40 for an oil change and something like $ 150 – 200 to replace a battery. Those things can be done cheaper elsewhere or at home, for sure.

I started taking my car to Rising Sun years ago when they were in an industrial park well hidden from the public view and specialized in Japanese cars. Now, they’re on the main drag and take care of anything with wheels and a motor.
A couple of people have been there a long time and even remembered me after I had been away for a long time. They’re friendly and they have a shuttle service to take you to nearby places if your car needs to stay.
My only beef is that they tend to be a little pricey. However, they do a good job and stand behind their work. They also have this thing where they «overestimate» your costs so that when it comes time to pick up your car and the actual price is less than the estimate, you’re pleasantly surprised.
All in all, their a good place to have your car serviced and you don’t have to worry (too much) about a lot of add-​ons or up-​sells.