Pebbles Wellness Spa

My sister and I went during SpaWeek. We’ve enjoyed services from other spas during spa week no problem. Here, it was a BIG problem. Actually, A LOT of problems:
1. We booked the appointment weeks in advance. 1 hour before the appointment (after we already left the house) they called the house to cancel. Of course we never got the message and showed up at our appointment time.
2. they decided to take us anyway, and said it would be a half hour wait.
3. an HOUR after our appointment time, they took my sister (when I booked the appointments they said they could take us both at the same time so we wouldn’t have to wait
4. another HOUR after that, they took me. So I sat in a cramped waiting room with 3 seats, no magazines or reading materials, and no receptionist.
5. dirty floors, dirty walls, and even more grotie— DIRTY SHEETS– they did not change sheets between clients!!!
6. The products they used for the facials were greasy, smelled bad, and did nothing to the skin.
7. No towels in the bathrooms. just 1 cheap dinner table napkin to dry your hands.
8. I waited — all totaled– three hours past my appointment time for a facial, then, had to wait another hour for my massage before I got sick of waiting and left without the massage.
9 On a busy highway– you hear the sounds of POLICE SIRENS and HONKING HORNS the whole time
10 They piped the SAME FOUR SONGS over the speakers the WHOLE TIME we were there.
11 False Advertising. I copied the Spa Week Ad so you could see, that the special was for a facial AND a massage for $ 50. But it turned out they charged $ 50 for MY half hour facial, $ 50 for my sister’s facial and another $ 50 for my sister’s HALF HOUR massage– … which was the worst massage my sister ever had. The therapist did not listen to my sister at all. So we paid $ 150 when it should have been $ 100. Here’s the Spa Week Ad— which states the Pebbles Green Spa Special includes a facial AND massage… a TOTAL LIE:
Spa Week® $ 50 treatments — April 11 – 17, 2011
Pebbles Wellness
8507 Baltimore Avenue
College Park, MD 20 772
301.313.0322
…

Step into Pebbles Wellness and enter a whole new world of quiet, peaceful solitude! We guarantee you will feel relaxed, refreshed and rejuvenated!
Available Treatments
60 Min Anti-​Aging Oxygen Facial with 20 Min Papaya Body Scrub
60 Min Pebbles Green Spa Special, includes 30 Min Herbal Facial and 30 Min Aromatherapy Massage
60 Min Therapeutic Aromatherapy Massage with Hot Stones on Stress Points

I made an appointment for spa week 2011 because I had been there during spa week in 2010 and it was a pleasant experience.
I went to Pebbles Wellness Spa during Spa week 2011 as well. I made my appointment several weeks before spa week since I am an avid spaweeker. I had a vacation to Vegas planned and I determined I would not have spa services during my vacation because by the time I returned home from vacation it would be spaweek.
I returned from Vegas on a Saturday and was looking forward to my Monday appointment at Pebbles Wellness Spa before returning to work on Tuesday. To my disappointment I arrived early for my 12:30pm appointment and no one was there. I waited around until about 12:50pm and someone finally showed up. Smiling and laughing as if she wasn’t late. I went inside and said that I was there for a scheduled massage. Again the disappointment heightened. I was no where in the book for an appointment. The owner said that she could get me in within the next 30 minutes but I was totally out of the mood for a massage at this point.
I reluctantly made another appointment since she said that spa week was extended.
April 18 I returned to my scheduled aromatherapy massage. I was greeted promptly and filled out a pre screening health form. From the reception area I was taken to the massage room and I informed the masseuse about my previous misscheduled appointment. She asked that I not let that affect me coming to Pebbles Wellness in the future.
I thought to myself we will see. At that point I began to experience the worst massage of my days on this earth. The lady masseuse used gloves throughout the massage and preceded to pour cold aromatherapy oil on me and rub it in… Yes rub it in not massage it on me. Why in the world are you in this profession if you are not willing to touch a client with your bare hands? I will never return to this spa again nor will I refer anyone EVER!!! Pebbles Wellness should be called Pebbles WORST!!!