Hampton Inn College Park

I stayed here mid-​March for my bridal shower weekend. I was pleasantly happy with the stay. One of the great features this hotel has is that you can check-​in online and select the room you want. You can even see if it has a room divider or it’s stand alone.
The breakfast buffet was sufficient and had plenty of choices. It was well maintained except for the very end of the time.
The rooms were quiet and spacey. Despite it being in a college town, I didn’t hear tons of noise. An entire softball team was there, but not on my floor. I didn’t hear them at all.
The hotel wasn’t resort quality, but you don’t get that at a Hampton Inn. I would definitely return should I need to be in the area.

This is my second time staying at this hotel as a personal stay. I have seen some negative reviews but I have not had any bad experiences here.
When I arrived I first noticed how clean the exterior and lobby area was. I was then greeted by Derek. He was very pleasant and explained when the breakfast was served, WiFi connection and directed me to my room.
No issues with the water or loud guest. Just a nice and quiet stay.
The room (king bed with jetted tub) was a nice size and also included a love seat/​pull out sofa and chair with ottoma. The bathroom was a nice size as well. However the shower stall was a tad bit small. But then again I’m not trying to move in there, just get clean. What I found interesting was the jetted tub wasn’t in the actual bathroom. It was in a section just before the bathroom… sits across from the refrigerator and small sink. Maybe I can make myself a cocktail then jump right in!
The one minor issue I had was after i left the room my key card didn’t work when i returned. Again Derek quickly remedied the problem and had his coworker check it for me.
Would I return… yes! Would I come again… heck yes and looking forward to it.

We were staying here to go to DC– the green belt station to train is only a mile away– so easy– the manager Kay on duty, was amazing– there was a bit of a mix up and she ended up coming is half the fate for the night. She was so nice and accommodating. The room was clean and nice, with fridge, a pool my boys loved, with a lifeguard! Would definitely stay here again! Also, free breakfast had a great selection!

I stayed here for a cultural conference that was also hosted here, and the service and treatment that we received from the staff, more specifically, the manager Yocasta, was terrible. She displayed no cultural sensitivity whatsoever. Granted the noise level was elevated a few times; but these were during daylight hours, and the way the manager responded was unprofessional and rude– being rude to our children, and made the comment, «It stinks in here!» in reference to our food and people, while stating that we needed to leave by a certain time. Mind you, we booked rooms and the banquet hall for the entire weekend. News flash Yocasta; you are in the service and hospitality industry, without patrons and groups, you would have no hotel to manage. YOUR attitude stinks, and you need to treat your guests with kindness.
For the price we paid to stay here, it was not worth the service we received.

There are some things you just know about Hampton Inn as part of their brand. Their food is mediocre, they insist for some reason on using only flimsy paper cups throughout the hotel. Generally, rooms are clean and beds are comfortable.
This Hampton Inn has some management issues in my opinion.
Let’s start with the room. There are a few basics that you expect in a modern hotel. One of them is a shower. We checked into a room that had a broken valve that made it very difficult to turn on the water and adjust the temperature. After five minutes I managed to get it to work. I don’t think my wife could have.
The air handler has an annoying habit of grinding it’s teeth when the compressor comes on.
Most annoying, our room was not cleaned and we were left with a pile of towels on the floor. We had the DND sign on the door overnight, took it off at 10:00 AM and went out for three hours. Then we had the DND out from 1:15 to 3:00. When we left there was a cleaning cart in the hall, so we assumed the room would be serviced. It was not.
In the rest of the hotel there was more sloppiness. The business center sports a computer with seriously outdated applications and security. Third party pop ups are all over the place. And of course the printer was out of toner and there was none in stock.
Add non working ice machines and you start to get my drift.
Why do I assume management problems? Because each of these problems could have been avoided if there were training that encouraged maids, maintenance and service people to report issues proactively. I get the impression that problems are only handled when a guest is inconvenienced, if then. The maid must have known that the shower valve was defective when she cleaned. If there was training to look for maintenance issues she surely would have noticed the rattle in the air conditioner. And isn’t there a protocol with a phone call or a knock on the door before quitting at the end of the day if a room hasn’t been cleaned? All of these problems could have been avoided with a little encouragement to speak up if you see an issue.
To be fair, the bed was comfortable and I had a ripe banana at the breakfast buffet.

Like me earlier review. My 2^nd home when I m in MD.
I love the convinience of the location, foods, shopping, major hwy.
This year i stayed 20 days, but since its the begining of spring break, the hotel is packed… Lots of children on school trips to the capital. Parent bring thier children to check on colleges…
So the hotel is packed. Took me 10 min to wait for the elevator… Plus my room is at the top floor… I end up walking down most of the time.
The lobby and breakfast room also packed… So have my breakfast on the go… Bananna and yogurt.
Nonetheless. I still like this place.

Stayed with my family over the weekend. Staff was excellent and accommodates our needs by listening. Breakfast was great. The front manager always is professional and willing to assist. I and my friends would highly recommend this Hampton Inn!

Ive been coming to this Hampton Inn for the past year for business trips. When I first started staying here, I had a couple bad experiences… out of date, broken down machines in the gym, smokey room (had to change rooms), and slippery tub from not being cleaned properly! I slipped and fell. It seems like theyve had a change of management or something. Upgraded gym, clean rooms, smiling staff. I so much happier.

Staff are very rude. They changed the rate on my reservation and when I called to ask that it be changed back John hung up on me. Now I’m stuck with a rate $ 30/​night higher than what I agreed to. Next time I need to book a stay in the area, I’ll go to the Courtyard in Greenbelt.

When I go to Maryland, I usually stay here. The rooms are clean, the bed extremely comfy, and the complimentary breakfast decent. I like that they also have an indoor pool. Sometimes… at the front desk, if you are lucky, there will be fresh baked cookies available :) The cookie monster says OK to this place!

Stayed recently while visiting a friend in Washington DC. Thought the rooms were nice and clean and smelled great but the walls are a little thin. We had neighbors that were up until really late slamming doors and listening to the TV loud. Luckily they were only there for one night. Otherwise the noise from the street we faced was a little loud as well but I have experienced worse. The staff at the front desk were hit and miss, the lady with the European accent was exceptional and the rest were mediocre at best. The breakfast staff were also very friendly. The breakfast was nothing to write home about but what they lacked is made up for in the IHOP and Starbucks next door and across the street. I believe that our biggest disappointment came when we arrived back at our room after being gone since 10 am to find that our room had not been cleaned that day. When we approached the staff about this they unapologetically said they were sorry it was not cleaned. It was decent stay and close to the metro but could have been better. I would probably stay here again because of the location more than anything else.