Tire Discounters

This location in Cold Spring has gone through some major remodelling and expansion. I guess Tire Discounters is trying to become more welcoming by having their customer reps serve at kiosk type stations instead of having them stand behind a long counter. I get a feeling that it would work.
I have been a long-​time customer for over 10 years and have always had a good experience with them. I came in today to have them check what was wrong with one tire that kept on deflating. I was expecting the worst that I would have to buy a new tire. They determined that it just needed to be repaired, they also did my scheduled tire rotation and I was out the door at $ 0 cost. Now that was surely a justifiable reason to keep buying tires from them.

Back for a rotation, the store is completely rebuilt; massive parking lot, nice chairs, several TVs, cameras to watch your vehicle, coffee, bottled water, better than a doctor’s office, and the same fantastic care to my truck.

Had brake work and tires replaced here. Told me what was priority and what we could keep an eye on. Got to love the no pressure, keep it in reality estimate. Friendly staff. They were very quick too even though they had a lot of people; they kept the line moving. Thanks for keeping me safe, guys

Horrible service. Had tires put on and a full inspection, and was told at that time nothing was wrong. I went back a month later and asked why my car was squeaking, and 2 ½ hours later I was told my brakes, rotors, and barings were all bad. Then I was given a quote of $ 3,000.00 to fix everything, and the worker assisting me (had 4 teeth) said he could not print the estimate because it was maually put in??? Definitely did not pay for it and seemed very suspicious.

Had my oil changed and some other work done in Cold Springs earlier this year. Last weekend, I changed the oil myself. Was shocked to see that T.D. used the wrong oil filter on my engine. Yes, it screwed on and did not leak, but it was much smaller than the correct one. This is why I still feel I have to change my own oil because I do not trust in someone else taking the time to do everything right. I always buy WIX filters. Maybe I should just take my WIX filter and good synthetic oil with me and pay them to use my stuff. At least then I would be sure I had the correct filter on the car. I’m getting older and do not want to have to continue changing my own oil, but I need to be able to trust in these places. Also, the GREEN Valve CAPS are UGLY. Please go back to using black CAPS.

The guys that work here really seem to care about the customer and continue to do so even after the sale. We shop here for the service and price transparency (not a bunch of hidden/​extra fees). I like that alignment is included in the price and you get free tire rotation & balancing for the life of the tires. They will also add air to your tires for you any time and they’ve done a few diagnostic checks for me completely free.

Nothing like visiting home for Christmas and winding up with multiple nails in a brand new tire! Tire discounters to the rescue though. fast, friendly service. I dropped it off in the morning and they were done right after lunch even on a cold, snowy, holiday week! Thanks, guys for helping me get back on the road!