PetSmart

For Grooming Dept. only. Could’ve just been a bad day for some of the workers, but a customer should not have to feel like they’re bothering the person who works there. I had simple questions, but just felt like I was being rushed off the phone. Couldn’t finish my sentence without being cut off. I know how it feels to be busy and frustrated when dealing with people/​patients, but sometimes you just have to deal and let it go.
Not bringing my dogs here! I would just be anxious if I left them=(

Brought my baby girl in to get her a full service grooming spent $ 65 and wasn’t very happy. =(I won’t be bringing her here again.

Stopped by here when we came home to visit family. Needed to get some collars and some leashes for the dogs because we forgot them at home. The store was clean, had everything we needed, and the workers were polite. The place was kinda dim inside. Their store was nicely stocked and organized.

The past couple times I have gone in to get my pups groomed the employees have been very rude and seemed very annoyed with customers. I will not be going back there again after my last encounter.

This store is amazing! I’ve been shopping here and taking my dog to their grooming salon for years and have never had a bad experience, they have actually all been exceptional. Customer service in the store is always great and employees are positive, ready to help and friendly. I have had my dog groomed on a regular basis for the past 5 years with Kelsey A. and she is amazing! My dog LOVES HER! I can say, «Lady, want to go see Kelsey?» and she immediately jumps up, wags her tail like crazy, gets a smile on her face and starts whining in excitement. My mom was using a much more expensive groomer and decided to give Petsmart a try after I raved about Kelsey and now her dog does it too! I’ve never had any trouble with appointments and it’s awesome that my dog loves her groomer so much. My dog always comes back smelling amazing too! She’ll smell like her coconut shampoo for weeks after being bathed. The other day it was raining and when my dog went outside I expected a wet smelly dog to return. She was definitely wet, but she still smelled like coconut from her bath 2 weeks prior. This Petsmart definitely surpasses the basic customer service you’d expect from any business.

Well stocked, nearly always friendly (easily better than the other clovis store), and mostly kept clean and tidy. Grooming services have been quick and painless as well; havent used the vet service. Heen coming here for quite awhile, and no reason not to continue.

I just got a puppy and took her to get groomed she had Michelle and she did an amazing job! They were fast, took great care of her and it was very reasonably priced! I’ll take her back for sure, very please with the results and how they took care of my pup!

So… I am not a «PETA» type person, but it saddens me that so many Bettas are dead. :(. They are really not that hard to take care of… A beginner pet. The store overall was pretty clean, they were cleaning out the main fish tanks while we were there… But it was like the Bettas were forgotten. I have a betta at work in a cube, three female Bettas in a chi tank, and another male betta in 360. So I love them. I am not throwing a fit about them being kept as pets or that they are in little cups… But seriously try still need to be cared for and it’s probably not a good idea to have dead fish on display…

I’ve used the shaw/​feland groomers before and I expected the same treatment from this location. Not the case! Horrible service, the manager actually told me to my face he didn’t know what to do when they overbooked for the morning. No common sense from any of their employees! Please go to Shaw or Herndon instead. What a waste of time and money.

Made appointment online for 7am grooming. Arrived on time to be informed that they over booked. They wanted to cage up my puppy for 6 to 7 hours till they finished their other appointments. Not sure that Management understand the meaning of APPOINTMENT. Looking through reviews notice that this is a trend.

I really like this place. All the times that I’ve been there the workers seem very nice and energetic. This one man sold me a two way collar at a very good price because he saw that I was having a hard time handling both my dogs. The people there seem to care which is why I would rather drive 20 minutes to this petsmart than the one on Herndon that’s 5 minutes from home.

Rude personnel, incompetence and generally unhelpful staff. Moved from out of town and sought pet care services. Charged almost $ 500 for either a pet care «membership» or same for one time services.
Faxed invoice to my family vet and they itemized the same services (and correct diagnosis) for exactly ½ the cost. Then to add insult to injury, they told me I needed to buy expensive specialized pet food.
In the future I’ll use a reputable local vet hospital, no more «big box» care for my dog. Ever. And, no more Pet“smart” anywhere for any reason, whatsoever.

Boston Bob hanging out here at Petsmart in Clovis. Really busy tonight here at the ok corral. Gosh doesn’t anyone ever walk there dogs outside anymore. I brought my pigs with me in the store I walk them on a leash, everyone starred at us. What, haven’t you ever seen pigs on a leash. I know they have seen freaks on a leash. Haha, I came in store to buy korn, for my pigs. Speaking of pig’s, man there sure are a bunch of bbw’s hanging out at this joint tonight. A couple of them came up to me and wanted to pet my hog. They were asking me about my pigs. My pigs name is bacon strips, and Porkchop, there super cool. There’s a dog class going down right now. I walked over to check out the class there’s some crazy lady over there yelling at here dog, PSYCHO, she is screaming at the top of her lungs, what the hell is going on. This maniac is going crazy, now she is throwing dog food at the trainer and yelling at all the customer’s that walk by and look her way. She just growled at me, now she is barking at me and chasing me in the store, freaking weirdo. What kind of dog owner is she
I asked her who is walking who? Oh she got so mad she started throwing dog food at me and my pigs. So we took off, what a nut. Now she is arguing with the management. IM OUT OF HERE, PEACE OUT. IM going to have waffles

Arrived at 5:24pm, left at 6:03pm. Asked if someone could get this mouse and put it in a carrier for me to buy and take home. Was told they’d be with me shortly. Twenty minutes pass and this lady did not come and help us. We ask for assistance again. Will be there shortly, they say. Another twenty minutes pass before we were FINALLY helped. Forty minutes is absolutely RIDICULOUS. As the minutes were going by, these were my thoughts:
20 minutes… ehh, 4 stars still…
30 minutes… okay, maybe 3 stars…
40 minutes… they’ll be lucky if they get 2 stars.

It was my first time inside of a Petsmart and my first time taking a pet to get groomed since this is my first dog. I’ve converted from being a cat owner.
The visit went well! I didn’t make an appointment because I read on the website that walk ins were welcomed but I guess this location gets busy. One of the girls fitted me in for 2:30 and it was around 12. I got his info in and decided to walk around the store. I needed to get my dog food and they have a great and wide selection but I stuck with Ceasers! My dog was following along and we did not have any problems getting around or with other dogs.
I dropped him off around 12:30 and they said it would take around 3 hours to get him fully bathed and groomed. I left and waited, almost 2 ½ hours late (after his 2:30 appt) I called to see if he was ready to pick up and he was! Overall, his session went well, just wish they trimmed his nails a bit more because when he scratches at my feet or on my lap, it still feels pretty sharp.
Thank you, Victoria, for grooming my baby! He smelled and he was so happy during the car ride home. I will be coming back!

Dropped my dog off at kennel. She was fine. Has a chronic tail issue. Diagnosed with happy tail by her vet at Waterhouse after 4 visits. Received a call 5 days later by kennel staff to inform me that my dog had a tail issue and needed vet care. Received a second call an hour later to inform me that the Banfield vet recommended tail amputation priced at $ 1000. I refused. Kennel staff demanded I pick up my dog immediately. I was 2,000 miles away. Couldn’t quite get her immediately.
Tried a few friends to go get her. Didn’t have any takers. Day 6, received a call from the dopey little kennel manager guy. Didn’t answer but received a voice mail demanding I call back within 60 minutes. I did. I was again forced to refuse the $ 1000 tail amputation. I was forced to explain why I couldn’t pick my dog up immediately. Surprisingly difficult concept for the little guy to grasp given that he is supposedly in charge of a kennel, which might be thought by some to be a place where owners board pets when leaving town.
Day 7, arrived back in Fresno and went immediately to get my dog. I payed my boarding bill of $ 245. The dopey little manager came out and sized me up. He approached me and very condescendingly informed me of my lifetime ban from his kennel for refusing Banfield’s recommended vet care.
Wow. Like I would have gone back.

The staff is very friendly, we took our first English Bulldog there for training and the staff was helpful and you could tell a few are true animal lovers. We enrolled our dog Jelli Belly into all 3 dog classes with Sara and she was amazing. Sara was patient with us knowing that Jelli was a stubborn breed at times. Tera from the grooming station always stopped by to say «hello» to us and give Jelli a little love. I highly recommend this store for training your next or current dog (just make sure to sign up with Sara).

Staff is always helpful and friendly.
The prices are higher than other pet store but the staff is well trained and knowledgable.
Aquatics is awesome, they will replace any fish or live plant if it dies. They also teach you how to take care of your tank. If you have a question about your pet I’m sure they will have a good answer for you!
All the small pets seem to be well cared for, all cages clean and animals seem happy!
I would pass on the salon though just because I can wash and trim my dog myself and I don’t think he would like waiting in a kennel.

One star for the manager on duty who was rude after the grooming salon took a dog without an appointment ahead of us after the dogs had already been there for 3 hours. When we requested a discount was told, «I’ll give you a meager discount so you can get to your precious football». (Super Bowl Sunday). It’s going to take A LOT to get our business back.

I will be coming back to this store. I had been to two pet stores prior to this petsmart and they had the best prices and great costumer service. Scout and I were very satisfied with everything…